Yorkshire energy ?

masonic

Bossworld said:

I don’t understand how people are already checking SP accounts, I didn’t get so much as an email confirmation when I filled in the form.

I was previously an SP customer in Feb 2020 and can log into that account but there’s no link to this current mess.

If you can't see your new account via your previous SP login, then perhaps they have not been able to link your new account to your previous profile. Have you got your new account number (reference in your SP direct debit)?

alco_pop

I haven't started looking yet for my switch. Didn't seem any point until my account was set up. But which is the best place to look? I had an email from Quidco for cashback with OVO, but I noticed that for the cash back I needed a smart meter. Is that the catch with these now?

Bossworld

masonic said:

Bossworld said:

I don’t understand how people are already checking SP accounts, I didn’t get so much as an email confirmation when I filled in the form.

I was previously an SP customer in Feb 2020 and can log into that account but there’s no link to this current mess.

If you can't see your new account via your previous SP login, then perhaps they have not been able to link your new account to your previous profile. Have you got your new account number (reference in your SP direct debit)?

No direct debit has gone out yet, I’ll keep an eye out for any payment and go that route then, thanks.

I’ve lost 7 hours of my life on the phone to Virgin Media recently so my enthusiasm for ringing call centres is somewhat through the floor at the minute. From the last five pages of posts I’ve read it sounds like this is going to be a long drawn out process anyway.

rhcp

I'm not sure you can submit meter readings anyway at the moment.  On mine, it come up the date 30 Nov 1902, the house wasn't actually built then!

[Deleted User]

alco_pop said:

I haven't started looking yet for my switch. Didn't seem any point until my account was set up. But which is the best place to look? I had an email from Quidco for cashback with OVO, but I noticed that for the cash back I needed a smart meter. Is that the catch with these now?

Try the Citizens Advice Bureau as they have the Scottish Power Energy Exclusive tariff so you can compare like with like.

As for the Quidco cashback, check that the Ovo tariff isn't a special one as in the past I've found that these cashback sites will only offer an expensive tariff which wipes out the cashback and more. Always check the tariff against another site , like the CAB.

And yes lots of companies will only offer their cheaper prices to smart meter properties. Again, the price may not be that cheap either, just cheaper for that company's list of tariffs.

phillw

masonic said:
Have you got your new account number (reference in your SP direct debit)?

One issue I have is that natwest don't show direct debits until they have been taken.

De_energize

sallysaver said:

De_energize said:

Here is an illustration of what can go wrong if you attempt to switch too early. I initiated a switch after Yorkshire ceased trading, but before Scottish Power was appointed as the SOLR. Having only a small balance with Yorkshire, I thought I may as well give it a go. Will probably get my remaining balance eventually I thought. The switch to the new outfit, dual fuel  Gas and Electricity, successfully completed very promptly on the 23rd December with the national database for electricity updating to the new suppler from Daisy almost immediately, and gas a couple of days later. Scottish Power never showed up as my suppler on the national databases. I now wonder if this is significant? Hooray, I thought, I'm safe!

What do you think? Five days later I received a "Sorry to see you go", e-mail from the new suppler for the gas account. They had received a switch-to request from, wait for it...........Scottish Power! Another Five days later (yesterday) and Scottish Power attempted to "steal" my electricity supply in the same way. Fortunately the new supplier was easy to get in touch with and they have put a stop on both switches. I would not be pleased if these went through as, apart from anything else, it would cost me £60.00 in early termination fees

One of the problems may have been that I have been a customer of Scottish Power"s in the past. I was still able to log into my account and I am shown as switching to a new contract with them, going live on the 18th Jan. I also received the email in December that others have mentioned, asking for meter readings, which I provided, as I will owe them a small amount for the 16 days or so that they were providing me with power as the SOLR. My fear is that they may make another attempt at taking over my power and I will have to go through this whole rigmarole again, and again, and again. Has this happened to anyone else I wonder? Incidentally the chat operator from my new suppler, told me I am not the only one, and Scottish Power has been attempting to switch others  who they ever had an account with, back over to them. Am wondering whether to contact Scottish Power, or if trying to do this might just be complicated, and or, complicate matters, or to just wait and see what happens? Isn't life exciting?

Your post makes interesting reading.  I and my neighbour are in the same position almost. 

We too, were customers who moved away immediately YE ceased trading.  The only difference is purely personnel in as much as we chose to go with different suppliers ie British Gas & Neon Reef.  We became fully fledged customers of BG on 25th December and Neon Reef on 28th December.  I have to say response etc., was superb from both suppliers during the switch.

Yesterday, we received an email from Neon Reef saying they were sorry to see we were moving to SP.  I immediately responded saying that was not the case and they have written to SP informing them of the up to date position.  There has been no contact from British Gas, so I am assuming SP haven't approached them yet or even if they intend to.   Like you, I know I owe SP money for the short time I was with them, but if they want to be paid, they will have to  contact me as they don't have any bank details.  I also had a very small credit balance with YE.

Thank you too sallysaver and (also comments from masonic )Very interesting to hear from someone in a similar position. I expect this only affects a small number of people, those of Yorkshire's customers who already had a switch in progress, or those like me who decided to take a gamble and ignore Ofgem advise not to switch.

My latest news is that although having now been with another supplier since 23rd December, I yesterday received the "Your transfer from Yorkshire Energy to ScottishPower" is under way"

  e-mail from Scottish Power, thanking me for my details and informing me that I would soon be able to open an on-line account. Also asked me not to cancel my direct debit with Yorkshire Energy.  In fact, I already have a Scottish Power on-line account as I have been a customer previously and cancelled the direct debit as soon as I heard Yorkshire had gone bust. I logged into this and found that the new Scottish Power tariff marked "switching" had completely vanished without trace, so am hoping my current suppers stoping of the switch to Scottish Power has permanently done the trick. Decided to send a secure message to Scottish Power to ask them not to attempt the switch again.

Have found this interesting page on Citizens advise. "Letter to complain about your energy supply being switched without your agreement." Apologies if this has been posted about before. Apparently there is redress available, which I was not aware of. Hopefully, none of us will need this.  See Citizen Advise, Letter to complain to energy supplier about transfer without consent. [Cant post inks on this forum]   

By the way. I have been a Scottish Power customer on two separate occasions in the past at two different properties when they were one of the cheapest, if not the very cheapest, and have never had any problems with them. I know others have had a different experience. Perhaps I was just lucky? Also, I hope I don't get lynched for saying so, seeing the difficulties some are experiencing, but although the SoLR process might not be perfect, at least it is better than saying goodbye to your funds in credit when an energy company goes bankrupt.

thankyousam

GunJack said:

phillw said:

GunJack said:

the meter readings supplied to SP had been fed through to YE (before the history was wiped from my YE account), so SP have them and must be happy with them, so why still aren't they showing as opening readings in my new SP account? SP are showing my meter numbers already, so it it further incompetence and/or delaying tactics by SP??? 

They may be waiting for them to go through the industry validation.

that's my point....with them showing (albeit briefly) in the YE account, surely that would imply industry validation had taken place.....

My account shows the opening electricity reading I provided, but the gas reading is blank and has the 1902 date. I read my meters on 6th December, which I provided to YE (like normal), then I had the SOLR email on 7th, so provided the same readings to SP. I therefore can't be sure where SP got my opening meter reading from, me or YE 

BedrockFred

Since I started a switch away from SP my meter readings and anywhere to enter them has disappeared  online as has my DD details 
Using the Android App there is no meter readings or anywhere to enter them on payment details it shows my bank details but no DD details, looking at my bank account I can see a DD set up but so far nothing taken
As for readings the SP account did show my correct elec reading but like others Gas was showing 1902, both my elec and gas on the Db are showing SP

Bossworld

Low and behold just received an email a minute ago, no account number yet but at least some form of acknowledgement:

Thank you for providing information that we recently asked for as part of your move to ScottishPower. This helps ensure your new ScottishPower account is set up quickly and accurately. We'll be in touch if we need anything else from you.

We'll soon be sending you details on how to set up your online account as well as information about your new ScottishPower tariff, including your prices and payment plan. In the meantime, please don't cancel your Direct Debit with Yorkshire Energyas this will be used to settle the final bill they send you.