Yorkshire energy ?

masonic

Bossworld said:

masonic said:

Bossworld said:

I don’t understand how people are already checking SP accounts, I didn’t get so much as an email confirmation when I filled in the form.

I was previously an SP customer in Feb 2020 and can log into that account but there’s no link to this current mess.

If you can't see your new account via your previous SP login, then perhaps they have not been able to link your new account to your previous profile. Have you got your new account number (reference in your SP direct debit)?

No direct debit has gone out yet, I’ll keep an eye out for any payment and go that route then, thanks.

Most banks (all of HSBC group (inc. FD, M&S) and Lloyds group (inc. Halifax), probably others) will list direct debits that have been set up but not taken, and will show the reference number used to set them up. As per phillw's post, Natwest does not.

gsmh

masonic said:
Perhaps you need a new bank account as well as a new energy supplier.

Absolutely. I like to see when a new direct debit is set up on my current account. It would be a complete deal-breaker if my bank did not tell me who could take money from me before they actually did!

Bossworld

masonic said:

Bossworld said:

masonic said:

Bossworld said:

I don’t understand how people are already checking SP accounts, I didn’t get so much as an email confirmation when I filled in the form.

I was previously an SP customer in Feb 2020 and can log into that account but there’s no link to this current mess.

If you can't see your new account via your previous SP login, then perhaps they have not been able to link your new account to your previous profile. Have you got your new account number (reference in your SP direct debit)?

No direct debit has gone out yet, I’ll keep an eye out for any payment and go that route then, thanks.

Most banks (all of HSBC group (inc. FD, M&S) and Lloyds group (inc. Halifax), probably others) will list direct debits that have been set up but not taken, and will show the reference number used to set them up. As per phillw's post, Natwest does not.

Yep, with NatWest.

phillw

masonic said:
Perhaps you need a new bank account as well as a new energy supplier.

Generally it's not that big a deal, it has two direct debits go out every month and they give me £3. If it ever goes wrong then it's more leverage in a complaint.

masonic

phillw said:

masonic said:
Perhaps you need a new bank account as well as a new energy supplier.

Generally it's not that big a deal, it has two direct debits go out every month and they give me £3. If it ever goes wrong then it's more leverage in a complaint.

I have to agree with gsmh. I've found it extremely useful to cancel a direct debit that was in the process of being set up on a couple of occasions. Most banks will show a DD on day 2 of the setup process, whereas the first payment cannot be made until day 8. Being able to cancel with the click of a button before a payment is taken is an essential feature of a main bank account. In your shoes I'd stick a couple of dummy DDs to savings accounts in my name on the account to maintain the reward and use another account for real DDs. It also looks like they are lacking another feature I'd consider essential - they don't support paying in cheques via their app, which is great for situations like this when credit is repaid by cheque.

I suppose you can probably find out about the SP DD through telephone banking.

Coys

Coys said:

Haarlem said:

I started a transfer to another supplier, I was only electricity.  Had a phone call trying to get me to stay.  Was told could find a better deal than the YE transfer.
Told them I was leaving because of their poor customer service rating.  Caller said that was news to her, so I told her where to look.

... I did start the switch to Neon Reef as soon as the call ended.

... which subsequently failed. Email said "This normally occurs when another supplier is trying to register your supply at the same time as Neon Reef. This then blocks Neon Reef for taking over your account. It could also be that there is an address anomaly on the national database."

In fact it could be either as the energy database incorrectly has a space in our one-word house name (we didn't choose it!) and has truncated it from 12 to 10 characters.Guess I'll wait a while then try to switch again with the wrong house name, and get it fixed later.

goatfaced

I can finally see things on the app and website. I tried to lower my direct debit but it won't let me change it to anything lower than their suggested amount which is higher than it is currently.
 I've applied for warm home discount, they are still taking applications. Criteria is wider this year for the broader group. It will offset the hike in cost if I switch away straight after getting it. Not sure if I want to stay with them until march though. 

Phones4Chris

Coys said:

Coys said:

Haarlem said:

I started a transfer to another supplier, I was only electricity.  Had a phone call trying to get me to stay.  Was told could find a better deal than the YE transfer.
Told them I was leaving because of their poor customer service rating.  Caller said that was news to her, so I told her where to look.

... I did start the switch to Neon Reef as soon as the call ended.

... which subsequently failed. Email said "This normally occurs when another supplier is trying to register your supply at the same time as Neon Reef. This then blocks Neon Reef for taking over your account. It could also be that there is an address anomaly on the national database."

In fact it could be either as the energy database incorrectly has a space in our one-word house name (we didn't choose it!) and has truncated it from 12 to 10 characters.Guess I'll wait a while then try to switch again with the wrong house name, and get it fixed later.

If you are talking about an error in your address on the Western Power Distribution database, ring them up and get them to correct it, but first do a check to see what details are showing on Royal Mail's address/postcode site to be sure it's not an error there being propagated. Then you can get it corrected on your SP account.
I assume the email about the failure came from Neon Reef? Did you get any other "sign-up" emails from them before the failure?

phillw

masonic said:
In your shoes I'd stick a couple of dummy DDs to savings accounts in my name on the account to maintain the reward and use another account for real DDs.

It's four DD's as I have two reward accounts. I don't remember if any of the other accounts I have are affected, it's not something I usually worry about as it's extra ammunition during a complaint. There are various reasons why using savings accounts wouldn't work particularly well for me at the moment. 
I have lost count of the apps that I can pay a cheque into using the mobile app, I'm well covered.

phillw

goatfaced said:

I can finally see things on the app and website. 

My details have re-appeared as well, although it still says they are sorry to see me go.

It won't let me reduce the direct debit below the recommended, even though the current value is lower.

My "expected annual review balance" is calculated on 22 months, so not annual then.