Yorkshire energy ?

phillw

This ship has sailed.

please don't cancel your Direct Debit with Yorkshire Energy as this will be used to settle
the final bill they send you.

https://www.ofgem.gov.uk/publications-and-updates/yorkshire-energy-customers-your-
questions-new-supplier-scottish-power

I’ve already cancelled my direct debit. Should I do anything?

You don't need to worry if you’ve already cancelled your direct debit. Scottish Power will be in touch with you to set up a new customer account and direct debit. They will also be able to tell you what will happen with any credit balance you may have with Yorkshire Energy.”

Tranboy

I've just received the same email this evening. ...the thing is I started a switch to Neon reef early December and have been with them since 3/1 /21 for electricity, my gas is with Zog since June . I emailed Neon that the super efficient people at SP have been trying to take over already switched accounts as someone mentioned further up these pages, he assured me that I was with Neon and nobody had attempted to switch me and he would keep tabs on what was going on. I cancelled my DD to YE 11/12/20 , it has not been reinstated and no money has gone out for my 15/12/20 bill and my £5 credit is still showing on my YE account. I never passed my DD Info to SP and haven't ever heard from them from 7/12/20 until today 6/1/21. I'm hoping I have made a clean break of it and will gladly pay the YE balance by cheque or credit card.

phillw

masonic said:
Who knows what SP means by "account setup".

No idea, my account looks fine. I got online by contacting them for my account number.
They could have included it in this email. So they are stalling.

NINJA59

phillw said:

masonic said:
Who knows what SP means by "account setup".

No idea, my account looks fine. I got online by contacting them for my account number.
They could have included it in this email. So they are stalling.

Stalling to hide the rates I think, why else!

DJ_Mike

dreamypuma said:

Leave it. There is already credit. If they can't get their collective heads around it, then tough. 

Reading the e-mail again, the part where it says "please don't cancel your Direct Debit with Yorkshire Energy as this will be used to settle the final bill they send you" sounds like maybe that is for accounts in debit only. Are they still going to move credit from YE to SP?

masonic

phillw said:

masonic said:
Who knows what SP means by "account setup".

No idea, my account looks fine. I got online by contacting them for my account number.
They could have included it in this email. So they are stalling.

My account looked like a fully set up account, now it looks like an account that will shortly be leaving. Stalling, or incompetent - it's a tough one to call, but nothing SP have failed to communicate impedes our ability to leave them.

phillw

NINJA59 said:
Stalling to hide the rates I think, why else!

Maybe, I kinda expect all their customers to be like me and hassle them already for the rates. But I might be assuming too much.

Interestingly my online account no longer shows a direct debit (it was set to the previous yorkshire energy one...) and it says this.

We're sorry to see you go.

From now on, your balance and bills will only reflect your remaining fuel type.

But it doesn't say which one is remaining!

My avro energy account on the other hand is up and running in a day.

NINJA59

masonic said:

phillw said:

masonic said:
Who knows what SP means by "account setup".

No idea, my account looks fine. I got online by contacting them for my account number.
They could have included it in this email. So they are stalling.

My account looked like a fully set up account, now it looks like an account that will shortly be leaving. Stalling, or incompetent - it's a tough one to call, but nothing SP have failed to communicate impedes our ability to leave them.

Judging by twitter a mixture of both, billing, worryingly seems the biggest issue. Take meter reading pics people!
I suspect with working from home a horrendous bill from SP.

Tranboy

YE have gone ti....bankrupt.  A bankrupt company cannot trade so it would be the appointed administrators possibly or perhaps SP are after my DD info so they can bill me. I sent read to SP 9/12/20 and read to Neon 29/12/20...... the email is probably just a fishing exercise from SP.

Stonesmike

BedrockFred said:

You couldn't make it up just received this from SP
 

View online version

Your transfer from Yorkshire Energy to ScottishPower is under way Dear Mr Thank you for providing information that we recently asked for as part of your move to ScottishPower. This helps ensure your new ScottishPower account is set up quickly and accurately. We'll be in touch if we need anything else from you. We'll soon be sending you details on how to set up your online account as well as information about your new ScottishPower tariff, including your prices and payment plan. In the meantime, please don't cancel your Direct Debit with Yorkshire Energy as this will be used to settle the final bill they send you. We're delighted you're joining ScottishPower - please be assured we're working tirelessly to make this as smooth as possible for you. Lynda Clayton UK Customer Services Director

Just had the same email, I also stopped my D/D with Yorkshire from December even thou showing for January D/D

I’m not bothered about the D/D more than enough in the account, more bothered with no account set up and eventually getting some of my money back from Scottish power.