Yorkshire energy ?

Chino

lwarrine said:

heard nothing from SP since the original emai on 7th Dec, not even any information regarding the tariff costs etc.

If you had bothered to read the email you received on 7th December you would have seen a link to a set of FAQs, one of which is "What energy tariff will I move to when I transfer to ScottishPower?", the answer to which contains a link to a document with the tariff information for your area.
https://web-content.scottishpower.co.uk/files/pdf/solr/Energy-Exclusive-Pricing-Leaflet-Dec20.pdf

uptdale

Chino said:

lwarrine said:

heard nothing from SP since the original emai on 7th Dec, not even any information regarding the tariff costs etc.

If you had bothered to read the email you received on 7th December you would have seen a link to a set of FAQs, one of which is "What energy tariff will I move to when I transfer to ScottishPower?", the answer to which contains a link to a document with the tariff information for your area.

Actually for some of us the link did not work, as others have reported in this thread.

spot1034

I also now have a 'sorry to see you go' message on my account re.electricity but gas is still shown on database as Daisy (AKA Yorkshire) despite the ' we are still transferring your gas supply' message from SP having disappeared over the weekend. I'm pretty sure SP think the switch is complete as my account changed to fully functional several days ago, and I'm surprised the gas database hasn't updated yet. I am going with Zog for gas and when I applied at the weekend they asked me what date I wanted the supply to start so I added a few days on to the normal timescale and asked for Feb 1st  so they might not have even applied for the transfer yet, and if they can see that YE are still shown as my supplier they will obviously be able to guess what the situation is and I am just leaving it to them to make whatever progress they can at the appropriate time. 

movingon

• I have just received a telephone call from Sales at SP, asking me why I want to transfer out. I explained it was a cost issue and she tried to persuade me to stay by telling me that it would be cheaper to stay but switch to their January 2021 product. When I asked for the tariff specifics, it was immediately clear that this was not cheaper than the company I am switching to. She accepted this and also took my latest meter readings from me, as I want to be able to keep up to date. She confirmed that there would be no objections raised to the switch. (I had instigated this on 31st December, as soon as SP appeared on the national database as my supplier) 

rmtucker

Still showing YE on both databases.

So rang SP this morning and asked for an account number,Only to be told they can not give me one and no specific date when they will.

I think that anyone like myself that did not fill in the DD details on the 7th Dec,Has been chucked to the bottom of the list.

This situation is far worse than the mess with Breeze/BG.

Tharweb

I've just checked the app and the option to amend DD has been removed, so I logged on via a web browser and can see the sorry to see you go message, so fingers crossed!

alco_pop

rmtucker said:

Still showing YE on both databases.

So rang SP this morning and asked for an account number,Only to be told they can not give me one and no specific date when they will.

I think that anyone like myself that did not fill in the DD details on the 7th Dec,Has been chucked to the bottom of the list.

This situation is far worse than the mess with Breeze/BG.

I think I'm in the same situation then.

returnofghandi

rmtucker said:

Still showing YE on both databases.

So rang SP this morning and asked for an account number,Only to be told they can not give me one and no specific date when they will.

I think that anyone like myself that did not fill in the DD details on the 7th Dec,Has been chucked to the bottom of the list.

This situation is far worse than the mess with Breeze/BG.

You aren't the only one that is still showing as YE on both gas and electric

I did supply my meter readings and DD details on the 7th December and still nothing appears to have happened. 

I emailed SP yesterday, because I am on E7 and SP's day rate is 61% (yes I wrote 61% - I triple checked it) more than YE was!

I got a response today which tells me  quote 'we'll stay in touch to keep you up to date' unquote and then asks for my full address!  Reading between the lines and the fact that I have heard nothing since they asked for readings/DD details, the email says 'we haven't bothered with your account yet, so tough'.

This is why I left them in 2017!

alco_pop

returnofghandi said:

rmtucker said:

Still showing YE on both databases.

So rang SP this morning and asked for an account number,Only to be told they can not give me one and no specific date when they will.

I think that anyone like myself that did not fill in the DD details on the 7th Dec,Has been chucked to the bottom of the list.

This situation is far worse than the mess with Breeze/BG.

You aren't the only one that is still showing as YE on both gas and electric

I did supply my meter readings and DD details on the 7th December and still nothing appears to have happened. 

I emailed SP yesterday, because I am on E7 and SP's day rate is 61% (yes I wrote 61% - I triple checked it) more than YE was!

I got a response today which tells me  quote 'we'll stay in touch to keep you up to date' unquote and then asks for my full address!  Reading between the lines and the fact that I have heard nothing since they asked for readings/DD details, the email says 'we haven't bothered with your account yet, so tough'.

This is why I left them in 2017!

It traps you in to over priced supplier without being able to move. Not at all happy with the situation. A month should have been plenty of time.

AnnieP6

Checked our bank account. It shows a DD to SP, although we still haven’t had any details or signed a DD mandate! Still nothing from SP.