Yorkshire energy ?

[Deleted User]

Slinky said:

Has anybody got a proper gas meter read on their account yet?

No I still see very little correct other than the meter serial number.  Electricity not listed at all.

Tharweb

spannerman said:

Could I ask what Avro tariff people are signing up to. When going direct to Avro the only tariff quote available is the 'Simple and Superpremium'. The Citizens Advice compare lists several cheaper alternate Avro tariffs but not sure where you apply for these. Guess it may be out of date possibly and they have subsequently been withdrawn.

I signed up to Simple SuperPemium last night as the other slightly cheaper deals, Avro Simple and USuperSavvy12M, Simple and MSuperSavvy12M,

Simple and USuperSave12M and Simple and mSuperSave12M weren't coming up for me on the Avro site either. The CAB site does say they may be comparison site exclusives and to call or email Avro of you want these. 

Although I have already signed up, I thought, if you don't ask, you don't get, so I tried to call Avro today, but they are only taking calls from vulnerable customers or emergencies, so I sent an email asking if I could be transferred to one of the other tariffs. 

When I checked last night, Avro Simple and USuperSavvy12M, was still available, but it didn't come up on the CAB to tool today, only the latter mentioned above, which are a few pounds more expensive. 

I'll see what they say if they get back to me.

masonic

phillw said:

masonic said:
I went with Octopus, they were hardly any cheaper, but I picked up a referral from the refferer's board so will be getting a £50 bill credit on joining. That will offset the extra costs I've faced through this affair. Looks like you can start to refer people immediately on starting your switch too, and there are no exit fees.

I went direct to octopus and they quoted me £114 more than going to avro direct, so if you only refer one person then you are worse off. Having to refer two people to be better off makes it a pyramid scheme in my book.
I don't know how the figures work out for you...

Avro don't accept customers who don't have a gas supply, so there is no option for me to switch to them. My cheapest option is Symbio with a saving of about £70 per year. My plan is to either get a smart meter installed and move onto the Agile tariff, which will save me even more (should be able to get average unit price down to ~10p), but with the lockdown this is looking less likely to be possible. If I can't get a smart meter installed then I will switch again. I'll be paying about £8 extra per month, so if I leave after 2 months I'll be down £16, but will have bagged £50 for joining, so £34 up overall and that will more than cover the extra costs while at SP. My usage will plummet in the spring/summer, so I might decide to hang on if other deals dry up.

I am not banking on referring anyone - the £50 is paid to me for being referred by someone else. If I make even one referral that will take me to £100 minus the extra cost of the energy.

masonic

sallysaver said:

De_energize said:

Here is an illustration of what can go wrong if you attempt to switch too early. I initiated a switch after Yorkshire ceased trading, but before Scottish Power was appointed as the SOLR. Having only a small balance with Yorkshire, I thought I may as well give it a go. Will probably get my remaining balance eventually I thought. The switch to the new outfit, dual fuel  Gas and Electricity, successfully completed very promptly on the 23rd December with the national database for electricity updating to the new suppler from Daisy almost immediately, and gas a couple of days later. Scottish Power never showed up as my suppler on the national databases. I now wonder if this is significant? Hooray, I thought, I'm safe!

What do you think? Five days later I received a "Sorry to see you go", e-mail from the new suppler for the gas account. They had received a switch-to request from, wait for it...........Scottish Power! Another Five days later (yesterday) and Scottish Power attempted to "steal" my electricity supply in the same way. Fortunately the new supplier was easy to get in touch with and they have put a stop on both switches. I would not be pleased if these went through as, apart from anything else, it would cost me £60.00 in early termination fees

One of the problems may have been that I have been a customer of Scottish Power"s in the past. I was still able to log into my account and I am shown as switching to a new contract with them, going live on the 18th Jan. I also received the email in December that others have mentioned, asking for meter readings, which I provided, as I will owe them a small amount for the 16 days or so that they were providing me with power as the SOLR. My fear is that they may make another attempt at taking over my power and I will have to go through this whole rigmarole again, and again, and again. Has this happened to anyone else I wonder? Incidentally the chat operator from my new suppler, told me I am not the only one, and Scottish Power has been attempting to switch others  who they ever had an account with, back over to them. Am wondering whether to contact Scottish Power, or if trying to do this might just be complicated, and or, complicate matters, or to just wait and see what happens? Isn't life exciting?

Your post makes interesting reading.  I and my neighbour are in the same position almost. 

We too, were customers who moved away immediately YE ceased trading.  The only difference is purely personnel in as much as we chose to go with different suppliers ie British Gas & Neon Reef.  We became fully fledged customers of BG on 25th December and Neon Reef on 28th December.  I have to say response etc., was superb from both suppliers during the switch.

Yesterday, we received an email from Neon Reef saying they were sorry to see we were moving to SP.  I immediately responded saying that was not the case and they have written to SP informing them of the up to date position.  There has been no contact from British Gas, so I am assuming SP haven't approached them yet or even if they intend to.   Like you, I know I owe SP money for the short time I was with them, but if they want to be paid, they will have to  contact me as they don't have any bank details.  I also had a very small credit balance with YE.

Interesting that SP has been persistent in trying to claim people's supplies. As you say it should be possible to stop these switches from taking place. Bit naughty of them as they would have been able to tell that you were in the process of a switch out of YE when they first attempted to claim your supply.

masonic

uptdale said:

masonic said:

uptdale said:

masonic said:

Given nobody else has reported issues with their switches, I've taken the plunge today and started mine. Will report any problems, but I'm fairly confident there won't be any.

Good luck!  My electricity switch to Green has just been rejected for the second time since the National Powergrid database started showing my supplier as SP on 30 December.  I'll ask Green to try yet again, but I'm not holding my breath.

Oh dear, that doesn't bode well.

On checking my SP account this morning I see the "We're sorry to see you go." message for my electricity only account, so that at least is looking encouraging.

My new supplier states "Passed industry checks: The industry has checked that it has all the information needed to switch supplier and if that information is correct (to its knowledge)."

I just spoke to Green.  They point out that the switch has been rejected by "the industry", not by SP.  Green's "industry team" is now saying that there is a 14 day wait from when the switch to SP was first recorded on the national database (30 December in my case), not from when the switch actually took place (6 December).  So Green is going to wait until 13 January before trying for the third time.  They say they have other ex-YE customers in a similar position.

I'm not sure who is meant by "the industry", but presumably it means the distribution company (Northern Powergrid for me).  So maybe the issue is inconsistent interpretation of the rules between different distribution companies?

"The industry" will refer to the Meter Point Administration Service (MPAS) which is divided up and operated by the distribution companies, aka the national database. I have previously experienced failures like you have described, but apparently this time I have not (same address and distribution company, but switching to a different supplier), so another explanation is that some providers report these errors back to customers, while others recognise them for what they are and work behind the scenes to reapply at the appropriate time.

spot1034

masonic said:

uptdale said:

masonic said:

uptdale said:

masonic said:

Given nobody else has reported issues with their switches, I've taken the plunge today and started mine. Will report any problems, but I'm fairly confident there won't be any.

Good luck!  My electricity switch to Green has just been rejected for the second time since the National Powergrid database started showing my supplier as SP on 30 December.  I'll ask Green to try yet again, but I'm not holding my breath.

Oh dear, that doesn't bode well.

On checking my SP account this morning I see the "We're sorry to see you go." message for my electricity only account, so that at least is looking encouraging.

My new supplier states "Passed industry checks: The industry has checked that it has all the information needed to switch supplier and if that information is correct (to its knowledge)."

I just spoke to Green.  They point out that the switch has been rejected by "the industry", not by SP.  Green's "industry team" is now saying that there is a 14 day wait from when the switch to SP was first recorded on the national database (30 December in my case), not from when the switch actually took place (6 December).  So Green is going to wait until 13 January before trying for the third time.  They say they have other ex-YE customers in a similar position.

I'm not sure who is meant by "the industry", but presumably it means the distribution company (Northern Powergrid for me).  So maybe the issue is inconsistent interpretation of the rules between different distribution companies?

"The industry" will refer to the Meter Point Administration Service (MPAS) which is divided up and operated by the distribution companies, aka the national database. I have previously experienced failures like you have described, but apparently this time I have not (same address and distribution company, but switching to a different supplier), so another explanation is that some providers report these errors back to customers, while others recognise them for what they are and work behind the scenes to reapply at the appropriate time.

Would the new supplier be able to see that a recent switch has taken place from YE to SP? Obviously that would tell them all they needed to know about the situation and they might not feel the need to refer back to the customer but just wait a few days and resubmit. 

masonic

spot1034 said:

masonic said:

uptdale said:

masonic said:

uptdale said:

masonic said:

Given nobody else has reported issues with their switches, I've taken the plunge today and started mine. Will report any problems, but I'm fairly confident there won't be any.

Good luck!  My electricity switch to Green has just been rejected for the second time since the National Powergrid database started showing my supplier as SP on 30 December.  I'll ask Green to try yet again, but I'm not holding my breath.

Oh dear, that doesn't bode well.

On checking my SP account this morning I see the "We're sorry to see you go." message for my electricity only account, so that at least is looking encouraging.

My new supplier states "Passed industry checks: The industry has checked that it has all the information needed to switch supplier and if that information is correct (to its knowledge)."

I just spoke to Green.  They point out that the switch has been rejected by "the industry", not by SP.  Green's "industry team" is now saying that there is a 14 day wait from when the switch to SP was first recorded on the national database (30 December in my case), not from when the switch actually took place (6 December).  So Green is going to wait until 13 January before trying for the third time.  They say they have other ex-YE customers in a similar position.

I'm not sure who is meant by "the industry", but presumably it means the distribution company (Northern Powergrid for me).  So maybe the issue is inconsistent interpretation of the rules between different distribution companies?

"The industry" will refer to the Meter Point Administration Service (MPAS) which is divided up and operated by the distribution companies, aka the national database. I have previously experienced failures like you have described, but apparently this time I have not (same address and distribution company, but switching to a different supplier), so another explanation is that some providers report these errors back to customers, while others recognise them for what they are and work behind the scenes to reapply at the appropriate time.

Would the new supplier be able to see that a recent switch has taken place from YE to SP? Obviously that would tell them all they needed to know about the situation and they might not feel the need to refer back to the customer but just wait a few days and resubmit.

Based on my past experience with a previous SoLR switch, my new supplier was able to obtain the date the SoLR gained my supply, but that was after I asked them to investigate the initial failure. I doubt they get much information when the failure is reported to them - probably just that the customer has switched too recently or has another switch in progress.

A supplier could, having had that rejection, find out when the last switch occurred, add on the 10 working day lockout time, and resubmit after that, all without the customer knowing a thing. I have no idea if that actually happens.

Or they could keep trying until they get a lock on the supply, as SP has apparently done in the case of the people who managed to start a switch out before SP acted.

phillw

Tharweb said:
I signed up to Simple SuperPemium last night as the other slightly cheaper deals, Avro Simple and USuperSavvy12M, Simple and MSuperSavvy12M,

Simple and USuperSave12M and Simple and mSuperSave12M weren't coming up for me on the Avro site either. The CAB site does say they may be comparison site exclusives and to call or email Avro of you want these. 

Although I have already signed up, I thought, if you don't ask, you don't get, so I tried to call Avro today, but they are only taking calls from vulnerable customers or emergencies, so I sent an email asking if I could be transferred to one of the other tariffs. 

Simple and mSuperSaver12M is the tariff I was on using quidco, but quidco and MSE show it as a much more expensive tariff than what the CAB show.

I phoned Avro because the email they sent said to phone if I had any questions, when faced with the "press 1 if you are an emergency" then I figured it was to me as I was within a 14 day cooling off period.

They answered the call quite quickly with "what is the nature of your emergency". So I explained that I didn't know if it was what they classed an emergency, but I had signed up through quidco and wanted to know how to come to them direct for the cheaper tariff.

She agreed to help but had to go and find out and when she came back she explained that they only have one tariff if you apply directly and that there is no way for them to switch to it after joining them through quidco until the end of the 12 months.

She said I would have to email cancellations@avroenergy.co.uk to cancel the quidco one, then sign up online and then email support@avroenergy.co.uk to let them know that there were two applications and to only cancel the quidco one.

I don't know if she was correct that it was the only way, but I followed her advice and I got a new start date that is the same as the old one.

thankyousam

Have people cancelled their YE direct debits? My YE DD is still active on my bank account and due to be taken on 11th Jan. I'm about £40 in credit with YE after my December DD was taken. I'm tempted to cancel it and risk losing the £40 rather than end up more than £100 in credit with a defunct supplier.

spot1034

thankyousam said:

Have people cancelled their YE direct debits? My YE DD is still active on my bank account and due to be taken on 11th Jan. I'm about £40 in credit with YE after my December DD was taken. I'm tempted to cancel it and risk losing the £40 rather than end up more than £100 in credit with a defunct supplier.

That's a coincidence, my DD date was also the 11th and I'm also about £40 in credit! I cancelled mine a couple of days ago, although I can't believe they would have taken it after all this time. I don't anticipate a problem as my understanding is that when the final bill is calculated, any credit remaining will be forwarded on to SP and either added to my account or refunded if I'm no longer their customer.