Yorkshire energy ?

alco_pop

AnnieP6 said:

We have heard nothing from SP since the original email. We cancelled our DD. Do we just wait before trying to find a new supplier?

That's what I'm wondering. They also said my account setup could still be several more weeks.

A._Badger

Tharweb said:

A._Badger said:

A note of caution. Having seen that SP had updated the record to show it had taken over my supply from YE, I applied to switch to EDF. All seemed to be going swimmingly, EDF asked me to open account, which I duly did, but this evening I received a message from them saying the changeover had been 'delayed' and that they would try again in 14 days.
Count. Chickens. Hatch. Don't.

When did you apply for the switch?

31st December via MSE's' Cheap Energy Club'.

pricksqueak

For anyone having trouble switching via MSE's' Cheap Energy Club because there's no option to select the 'Energy Exclusive' tariff, I just found out that the 'Basic Energy v2' tariff is exactly the same rate for both Gas and Electricity as that's the tariff Tonik energy customers were switched to earlier. This could be postcode dependent so you may need to cross-reference both tariffs on the Scottish Power website to make sure they match for you too.

Stuart42

My SP electricity supply was turned from 'switching' to 'live' this morning and my account seems to be fully set up on the Energy Exclusive tariff

rhcp

Just checked mine and I seem to be fully set up for electric and gas.

uptdale

masonic said:

spot1034 said:

masonic said:

uptdale said:

masonic said:

uptdale said:

masonic said:

Given nobody else has reported issues with their switches, I've taken the plunge today and started mine. Will report any problems, but I'm fairly confident there won't be any.

Good luck!  My electricity switch to Green has just been rejected for the second time since the National Powergrid database started showing my supplier as SP on 30 December.  I'll ask Green to try yet again, but I'm not holding my breath.

Oh dear, that doesn't bode well.

On checking my SP account this morning I see the "We're sorry to see you go." message for my electricity only account, so that at least is looking encouraging.

My new supplier states "Passed industry checks: The industry has checked that it has all the information needed to switch supplier and if that information is correct (to its knowledge)."

I just spoke to Green.  They point out that the switch has been rejected by "the industry", not by SP.  Green's "industry team" is now saying that there is a 14 day wait from when the switch to SP was first recorded on the national database (30 December in my case), not from when the switch actually took place (6 December).  So Green is going to wait until 13 January before trying for the third time.  They say they have other ex-YE customers in a similar position.

I'm not sure who is meant by "the industry", but presumably it means the distribution company (Northern Powergrid for me).  So maybe the issue is inconsistent interpretation of the rules between different distribution companies?

"The industry" will refer to the Meter Point Administration Service (MPAS) which is divided up and operated by the distribution companies, aka the national database. I have previously experienced failures like you have described, but apparently this time I have not (same address and distribution company, but switching to a different supplier), so another explanation is that some providers report these errors back to customers, while others recognise them for what they are and work behind the scenes to reapply at the appropriate time.

Would the new supplier be able to see that a recent switch has taken place from YE to SP? Obviously that would tell them all they needed to know about the situation and they might not feel the need to refer back to the customer but just wait a few days and resubmit.

Based on my past experience with a previous SoLR switch, my new supplier was able to obtain the date the SoLR gained my supply, but that was after I asked them to investigate the initial failure. I doubt they get much information when the failure is reported to them - probably just that the customer has switched too recently or has another switch in progress.

A supplier could, having had that rejection, find out when the last switch occurred, add on the 10 working day lockout time, and resubmit after that, all without the customer knowing a thing. I have no idea if that actually happens.

Or they could keep trying until they get a lock on the supply, as SP has apparently done in the case of the people who managed to start a switch out before SP acted.

In my case Green is fully aware of the YE/SP situation - they mentioned it before I did, and they have other ex-YE customers trying to switch to them.  But they are adamant that the clock starts ticking from when the switch was first recorded on the database (30 December), not from when it actually happened (6 December).  So they are not prepared to resubmit the switch for a third time before 13 January.

If Green's interpretation is correct, there seems to be an incentive for the outgoing supplier to delay recording the switch on the database.

locky123

Helping a neighbour and still waiting for gas to show SP on national database. They have a dual fuel tariff and electric has already changed to SP on database.

BedrockFred

My SP account now shows the "SORRY TO SEE YOU GO " banner now and Avro says things are going OK right now so fingers crossed 
As for SP and the email saying we are being put on an energy exclusive tariff all they have done is invented a new name, no special deal in fact a very costly tariff for me 

[Deleted User]

In my case Green is fully aware of the YE/SP situation - they mentioned it before I did, and they have other ex-YE customers trying to switch to them.  But they are adamant that the clock starts ticking from when the switch was first recorded on the database (30 December), not from when it actually happened (6 December).  So they are not prepared to resubmit the switch for a third time before 13 January.

If Green's interpretation is correct, there seems to be an incentive for the outgoing supplier to delay recording the switch on the database.

Yes I agree Ofgem should stiffen their regulations to introduce some kind of fine should the transfer(s) of registration not occur in a reasonable timeframe.  My electricity was transferred on 1st January but no sign yet of change of registration of gas!  After all there now exists automatic compensation scheme for all sorts of things (delayed switches, providing late final bills etc) but I don't think any of these schemes apply when a SOLR has taken place.  We are therefore at the mercy of the efficiency (or otherwise) of both Scottish Power to do all the necessary stuff in a timely fashion as well as the administrators of the now defunct YE to reconcile the debits and credit of the 77K ex-YE customers.  Good luck in getting your unrejected switch application soon.   

lwarrine

AnnieP6 said:

We have heard nothing from SP since the original email. We cancelled our DD. Do we just wait before trying to find a new supplier?

I am in the same boat ... heard nothing from SP since the original emai on 7th Dec, not even any information regarding the tariff costs etc. I also cancelled my Yorkshire energy DD back in mid December.
So this morning I called SP, they were able to give me my account number ... Don't understand why this couldn't of been sent to me & said they would send me a welcome pack with tariff information etc .
I am an electric (Economy 7) only customer ... just submitted my latest meter readings then calculated the difference in cost to my old Yorkshire Energy tariff, for me it's 41% more expensive ! ... Maybe this is why SP are in no rush to send out the information, enable people to switch etc. For me, in this day & age taking over 1 month and still not having set up & sent out this information is inexcusable, feels like they are just out to line their own pockets here ! 
I also asked about the credit from Yorkshire Energy ... this hasn't been credited yet either, said I may need to call Yorkshire Energy, but wait & see. 
Overall not impressed with OFGEM, ScottishPower or how this whole situation has been dealt with  .....

(For information, my understanding is that we are on the; Energy Exclusive Online tariff.... sorry it won't let me post a link to the tariff info)