Yorkshire energy ?

dreamypuma

I've just received a second email from from Scottish Power this evening. The header reads "Your Transfer from Yorkshire Energy to Scottish Power is under way" 

Given that both databases show that both gas and electric are now with SP, the Comms is poor. The email also reiterates not to cancel my YE Direct Debit, as it will be used to settle my final YE bill. Well that ships sailed, feel free to use my credit.

Edit: same email as above post

NINJA59

Just got mine as well. Twitter is full of YE customer anger, not surprising!

locky123

BedrockFred said:

You couldn't make it up just received this from SP
 

View online version

Your transfer from Yorkshire Energy to ScottishPower is under way Dear Mr Thank you for providing information that we recently asked for as part of your move to ScottishPower. This helps ensure your new ScottishPower account is set up quickly and accurately. We'll be in touch if we need anything else from you. We'll soon be sending you details on how to set up your online account as well as information about your new ScottishPower tariff, including your prices and payment plan. In the meantime, please don't cancel your Direct Debit with Yorkshire Energy as this will be used to settle the final bill they send you. We're delighted you're joining ScottishPower - please be assured we're working tirelessly to make this as smooth as possible for you. Lynda Clayton UK Customer Services Director

Just received same. Hoping switch started on 1/1 will still progress with Neon Reef for electric.

masonic

uptdale said:

masonic said:

spot1034 said:

masonic said:

uptdale said:

masonic said:

uptdale said:

masonic said:

Given nobody else has reported issues with their switches, I've taken the plunge today and started mine. Will report any problems, but I'm fairly confident there won't be any.

Good luck!  My electricity switch to Green has just been rejected for the second time since the National Powergrid database started showing my supplier as SP on 30 December.  I'll ask Green to try yet again, but I'm not holding my breath.

Oh dear, that doesn't bode well.

On checking my SP account this morning I see the "We're sorry to see you go." message for my electricity only account, so that at least is looking encouraging.

My new supplier states "Passed industry checks: The industry has checked that it has all the information needed to switch supplier and if that information is correct (to its knowledge)."

I just spoke to Green.  They point out that the switch has been rejected by "the industry", not by SP.  Green's "industry team" is now saying that there is a 14 day wait from when the switch to SP was first recorded on the national database (30 December in my case), not from when the switch actually took place (6 December).  So Green is going to wait until 13 January before trying for the third time.  They say they have other ex-YE customers in a similar position.

I'm not sure who is meant by "the industry", but presumably it means the distribution company (Northern Powergrid for me).  So maybe the issue is inconsistent interpretation of the rules between different distribution companies?

"The industry" will refer to the Meter Point Administration Service (MPAS) which is divided up and operated by the distribution companies, aka the national database. I have previously experienced failures like you have described, but apparently this time I have not (same address and distribution company, but switching to a different supplier), so another explanation is that some providers report these errors back to customers, while others recognise them for what they are and work behind the scenes to reapply at the appropriate time.

Would the new supplier be able to see that a recent switch has taken place from YE to SP? Obviously that would tell them all they needed to know about the situation and they might not feel the need to refer back to the customer but just wait a few days and resubmit.

Based on my past experience with a previous SoLR switch, my new supplier was able to obtain the date the SoLR gained my supply, but that was after I asked them to investigate the initial failure. I doubt they get much information when the failure is reported to them - probably just that the customer has switched too recently or has another switch in progress.

A supplier could, having had that rejection, find out when the last switch occurred, add on the 10 working day lockout time, and resubmit after that, all without the customer knowing a thing. I have no idea if that actually happens.

Or they could keep trying until they get a lock on the supply, as SP has apparently done in the case of the people who managed to start a switch out before SP acted.

In my case Green is fully aware of the YE/SP situation - they mentioned it before I did, and they have other ex-YE customers trying to switch to them.  But they are adamant that the clock starts ticking from when the switch was first recorded on the database (30 December), not from when it actually happened (6 December).  So they are not prepared to resubmit the switch for a third time before 13 January.

If Green's interpretation is correct, there seems to be an incentive for the outgoing supplier to delay recording the switch on the database.

There is both an incentive and a disincentive. On one hand if they delay claiming the supply they can keep passive customers for longer. On the other hand, until they claim the supply pro-active customers have a window in which to escape their clutches, as several people have. SP can't forcibly switch those who have already switched to another supplier.

masonic

Stuart42 said:

Just instigated a switch to Neon Reef scheduled to complete on 27/1.  SP became my provider on the national database on 30/12 so even if the 28 day rule still gets applied I should be OK.

Does anyone know if my YE credit balance will be used to help pay what I owe SP or do I have to pay SP first then get the YE credit balance back from them later?  Or does that depend on whether YE get final bills out before I switch away from SP?  Bit worried 'cos when I left Together Energy (what a disaster area they are) I had to go to the Ombudsman to get my credit back. 

How interesting, had the same experience with Together Energy. I too had to get my ~£2 credit back via the Ombudsman and at the same time collected £30 compensation for the inconvenience, so I didn't mind that at all

In this case it will all depend on when YE produce those all important closing statements. If you have already left by that point, then SP will have to issue a final bill for the time you were with them within 6 weeks. Hopefully YE will produce a final bill by then and the credit can be included in the SP final bill, and paid back if there is an overall credit balance.

NINJA59

As an aside I have provided a few people all ex YE customers with information found in this thread.
I tweeted SP 2 days ago, no response!

DJ_Mike

Just had the same e-mail. Very frustrating, as I cancelled my DD with YE precisely because I was concerned they were going to keep billing me, and I already have £180 credit with them as it is. Is there any way to contact them now or am I just going to have to talk to SP about it?

dreamypuma

DJ_Mike said:

Just had the same e-mail. Very frustrating, as I cancelled my DD with YE precisely because I was concerned they were going to keep billing me, and I already have £180 credit with them as it is. Is there any way to contact them now or am I just going to have to talk to SP about it?

Leave it. There is already credit. If they can't get their collective heads around it, then tough. 

masonic

alco_pop said:

AnnieP6 said:

We have heard nothing from SP since the original email. We cancelled our DD. Do we just wait before trying to find a new supplier?

That's what I'm wondering. They also said my account setup could still be several more weeks.

What the national database says is what matters. Who knows what SP means by "account setup".

masonic

DJ_Mike said:

Just had the same e-mail. Very frustrating, as I cancelled my DD with YE precisely because I was concerned they were going to keep billing me, and I already have £180 credit with them as it is. Is there any way to contact them now or am I just going to have to talk to SP about it?

I haven't had the email, so don't know exactly what it says, but there is no need to keep the YE DD. A SP DD is needed to benefit from discounted unit rates, but as others have suggested, this can be reduced to a low amount due to the Covid crisis.