Yorkshire energy ?

Tharweb

thankyousam said:

Have people cancelled their YE direct debits? My YE DD is still active on my bank account and due to be taken on 11th Jan. I'm about £40 in credit with YE after my December DD was taken. I'm tempted to cancel it and risk losing the £40 rather than end up more than £100 in credit with a defunct supplier.

My DD used to go out on the 3rd. My bank account showed the YE DD as "scheduled" along with others due to go out on the 3rd on Sunday, but it didn't debit my account yesterday, the first banking day after the 3rd, so I cancelled it this morning. I was £270 in credit with YE, but didn't want to cancel previously, just in case.

Tharweb

phillw said:

Tharweb said:
I signed up to Simple SuperPemium last night as the other slightly cheaper deals, Avro Simple and USuperSavvy12M, Simple and MSuperSavvy12M,

Simple and USuperSave12M and Simple and mSuperSave12M weren't coming up for me on the Avro site either. The CAB site does say they may be comparison site exclusives and to call or email Avro of you want these. 

Although I have already signed up, I thought, if you don't ask, you don't get, so I tried to call Avro today, but they are only taking calls from vulnerable customers or emergencies, so I sent an email asking if I could be transferred to one of the other tariffs. 

Simple and mSuperSaver12M is the tariff I was on using quidco, but quidco and MSE show it as a much more expensive tariff than what the CAB show.

I phoned Avro because the email they sent said to phone if I had any questions, when faced with the "press 1 if you are an emergency" then I figured it was to me as I was within a 14 day cooling off period.

They answered the call quite quickly with "what is the nature of your emergency". So I explained that I didn't know if it was what they classed an emergency, but I had signed up through quidco and wanted to know how to come to them direct for the cheaper tariff.

She agreed to help but had to go and find out and when she came back she explained that they only have one tariff if you apply directly and that there is no way for them to switch to it after joining them through quidco until the end of the 12 months.

She said I would have to email cancellations@avroenergy.co.uk to cancel the quidco one, then sign up online and then email support@avroenergy.co.uk to let them know that there were two applications and to only cancel the quidco one.

I don't know if she was correct that it was the only way, but I followed her advice and I got a new start date that is the same as the old one.

Thank you. I imagine they'll tell me the same thing then. The cheaper deal worked out about ~ £14 pa less, so no big deal.

masonic

thankyousam said:

Have people cancelled their YE direct debits? My YE DD is still active on my bank account and due to be taken on 11th Jan. I'm about £40 in credit with YE after my December DD was taken. I'm tempted to cancel it and risk losing the £40 rather than end up more than £100 in credit with a defunct supplier.

There is no risk in cancelling the YE DD, and no benefit in retaining it. I would not risk the possibility of another payment going out and cancelled mine shortly before it was last due to be taken.

The SP DD, once set up, should be left in place until you have switched out in order to benefit from discounted rates. Cancelling it before you receive your final bill and credit refund may mean they refund any credit via cheque instead of electronic payment, and it would be best to wait if you think you may owe them money. With many banking apps having mobile cheque deposit facilities, this will be a minor inconvenience to most people.

sallysaver

masonic said:

sallysaver said:

De_energize said:

Here is an illustration of what can go wrong if you attempt to switch too early. I initiated a switch after Yorkshire ceased trading, but before Scottish Power was appointed as the SOLR. Having only a small balance with Yorkshire, I thought I may as well give it a go. Will probably get my remaining balance eventually I thought. The switch to the new outfit, dual fuel  Gas and Electricity, successfully completed very promptly on the 23rd December with the national database for electricity updating to the new suppler from Daisy almost immediately, and gas a couple of days later. Scottish Power never showed up as my suppler on the national databases. I now wonder if this is significant? Hooray, I thought, I'm safe!

What do you think? Five days later I received a "Sorry to see you go", e-mail from the new suppler for the gas account. They had received a switch-to request from, wait for it...........Scottish Power! Another Five days later (yesterday) and Scottish Power attempted to "steal" my electricity supply in the same way. Fortunately the new supplier was easy to get in touch with and they have put a stop on both switches. I would not be pleased if these went through as, apart from anything else, it would cost me £60.00 in early termination fees

One of the problems may have been that I have been a customer of Scottish Power"s in the past. I was still able to log into my account and I am shown as switching to a new contract with them, going live on the 18th Jan. I also received the email in December that others have mentioned, asking for meter readings, which I provided, as I will owe them a small amount for the 16 days or so that they were providing me with power as the SOLR. My fear is that they may make another attempt at taking over my power and I will have to go through this whole rigmarole again, and again, and again. Has this happened to anyone else I wonder? Incidentally the chat operator from my new suppler, told me I am not the only one, and Scottish Power has been attempting to switch others  who they ever had an account with, back over to them. Am wondering whether to contact Scottish Power, or if trying to do this might just be complicated, and or, complicate matters, or to just wait and see what happens? Isn't life exciting?

Your post makes interesting reading.  I and my neighbour are in the same position almost. 

We too, were customers who moved away immediately YE ceased trading.  The only difference is purely personnel in as much as we chose to go with different suppliers ie British Gas & Neon Reef.  We became fully fledged customers of BG on 25th December and Neon Reef on 28th December.  I have to say response etc., was superb from both suppliers during the switch.

Yesterday, we received an email from Neon Reef saying they were sorry to see we were moving to SP.  I immediately responded saying that was not the case and they have written to SP informing them of the up to date position.  There has been no contact from British Gas, so I am assuming SP haven't approached them yet or even if they intend to.   Like you, I know I owe SP money for the short time I was with them, but if they want to be paid, they will have to  contact me as they don't have any bank details.  I also had a very small credit balance with YE.

Interesting that SP has been persistent in trying to claim people's supplies. As you say it should be possible to stop these switches from taking place. Bit naughty of them as they would have been able to tell that you were in the process of a switch out of YE when they first attempted to claim your supply.

A lot naughty I say.  I was suitably impressed with Neon Reef appearing to be  'on the ball' as it were.  I have kept the email saying they were  responding to SP accordingly.  Maybe they haven't got round to dealing with the gas yet.  I'm sure time will tell.

A._Badger

A note of caution. Having seen that SP had updated the record to show it had taken over my supply from YE, I applied to switch to EDF. All seemed to be going swimmingly, EDF asked me to open account, which I duly did, but this evening I received a message from them saying the changeover had been 'delayed' and that they would try again in 14 days.
Count. Chickens. Hatch. Don't.

phillw

thankyousam said:

I'm tempted to cancel it and risk losing the £40 rather than end up more than £100 in credit with a defunct supplier.

I cancelled it. I am pretty sure ofgem said it was ok to cancel them.

Tharweb

A._Badger said:

A note of caution. Having seen that SP had updated the record to show it had taken over my supply from YE, I applied to switch to EDF. All seemed to be going swimmingly, EDF asked me to open account, which I duly did, but this evening I received a message from them saying the changeover had been 'delayed' and that they would try again in 14 days.
Count. Chickens. Hatch. Don't.

When did you apply for the switch?

alco_pop

My direct debit was due out on the 15th December, to YE, nothing went out, also SP have said my account hasn't been setup yet. It's now a month since they have taken over. Any one else in same situation?

AnnieP6

We have heard nothing from SP since the original email. We cancelled our DD. Do we just wait before trying to find a new supplier?

PennineAcute

It's looking good for my electricity switch.  I also have a gas switch in progress.