Yorkshire energy ?

[Deleted User]

I'm afraid that my faith in customer services took a severe dent last year with the Breeze to British Gas SOLR switch.  True SP may have personnel that know what they are talking about, but I am desisting from bothering to pick up the phone/get involved with chat lines until there is movement on the national databases re my registered supplier.  Looking back on all the chats in January 2020 I believe that much of the information asked and received was from a point of view where both parties (myself and BG) were often talking at cross purposes.  The only certainty in all of this is that SOLR switches take longer than the regular switch timeframe (of 17-21 days) but I am encouraged that the light is at the end of the tunnel with postees reporting movement on the national databases (mainly for electricity ATM).

BTW it would be helpful if folk can report on when they see the Gas supply registered on the national databases (in addition to the electric as some have already posted)

Stuart42

I got the email from SP at 8.32pm on 7/12.  I replied with a meter reading (elec only) at 9.43pm.  SP showing as my supplier on national database as of yesterday but still showing as 'switching' on SP's website (previous customer logged in using old credentials). 

uptdale

Northern Powergrid is showing SP as my electricity supplier (email in response to website enquiry yesterday), so I immediately applied to transfer my supply to Green.energy.  It all seems to be going ahead, with a transfer date of 17 January.

But it's annoying that the deal with Green is nothing like as good as those available a couple of weeks ago.

gsmh

uptdale said:

Northern Powergrid is showing SP as my electricity supplier (email in response to website enquiry yesterday), so I immediately applied to transfer my supply to Green.energy.  It all seems to be going ahead, with a transfer date of 17 January.

But it's annoying that the deal with Green is nothing like as good as those available a couple of weeks ago.

Yesterday Green said my electricity switch had been rejected, but the gas had gone through. I called them this morning and the CS rep said she will re-apply to takeover the electricity supply. Fingers crossed. I was lucky to apply when the Green Sturgeon tariff was active. The new tariff is more expensive.

Coys

masonic said:

Coys said:

masonic said:

GunJack said:

masonic said:

ScottishPower is now listed as my electricity supplier on the national database. At last!

my gas is still Daisy, and the response I got back through the leccy network was that I should phone SP!! which site did you use to get direct to the db??

I went to my electricity distributor's website, which will differ depending on which region of the country you live in. Mine is https://www.westernpower.co.uk/customers-and-community/meter-point-administration-service

That says "You can use our online who is my supplier search, found on our homepage".
On the homepage there is text "Find out who your electricity supplier is and how to contact them".

- but there's no action button; nothing to click!

Did you miss this box on the right-hand side of the page I linked?

If for some reason the 'Find out more' button isn't working for you (works for me on this page and the homepage) then someone posted a direct link to the lookup form earlier in the thread, doing a thread search for westernpower should find it.

Ahhh! I don't have the button with Firefox or Chrome, but it is there with Internet Explorer and Edge!

Still says I'm with YE.

GunJack

yup, the longer this !!!!!!£-show goes on, the more tariffs are disappearing....Green's Sturgeon has gone as of today.... anyone had any dealings with neo??

masonic

Coys said:

masonic said:

Coys said:

masonic said:

GunJack said:

masonic said:

ScottishPower is now listed as my electricity supplier on the national database. At last!

my gas is still Daisy, and the response I got back through the leccy network was that I should phone SP!! which site did you use to get direct to the db??

I went to my electricity distributor's website, which will differ depending on which region of the country you live in. Mine is https://www.westernpower.co.uk/customers-and-community/meter-point-administration-service

That says "You can use our online who is my supplier search, found on our homepage".
On the homepage there is text "Find out who your electricity supplier is and how to contact them".

- but there's no action button; nothing to click!

Did you miss this box on the right-hand side of the page I linked?

If for some reason the 'Find out more' button isn't working for you (works for me on this page and the homepage) then someone posted a direct link to the lookup form earlier in the thread, doing a thread search for westernpower should find it.

Ahhh! I don't have the button with Firefox or Chrome, but it is there with Internet Explorer and Edge!

Still says I'm with YE.

How strange, I can see it in Firefox and Chrome.

A._Badger

Yesterday, UK Power Networks were still listing YE as my electricity supplier, today it's moved to SP. I'm now off to run some comparisons (again) and switch. The moral? Keep checking,

Coys

masonic said:

Coys said:

masonic said:

Coys said:

masonic said:

GunJack said:

masonic said:

ScottishPower is now listed as my electricity supplier on the national database. At last!

my gas is still Daisy, and the response I got back through the leccy network was that I should phone SP!! which site did you use to get direct to the db??

I went to my electricity distributor's website, which will differ depending on which region of the country you live in. Mine is https://www.westernpower.co.uk/customers-and-community/meter-point-administration-service

That says "You can use our online who is my supplier search, found on our homepage".
On the homepage there is text "Find out who your electricity supplier is and how to contact them".

- but there's no action button; nothing to click!

Did you miss this box on the right-hand side of the page I linked?

If for some reason the 'Find out more' button isn't working for you (works for me on this page and the homepage) then someone posted a direct link to the lookup form earlier in the thread, doing a thread search for westernpower should find it.

Ahhh! I don't have the button with Firefox or Chrome, but it is there with Internet Explorer and Edge!

Still says I'm with YE.

How strange, I can see it in Firefox and Chrome.

This is what I get. Maybe my ad-blocker plugins or AV? Very odd, but if anyone else on Western Power has the problem, use IE or Edge.

BedrockFred

Can get into my account  both online and in the app, checking suppliers on the DB I get SP for Elec and Daisy for Gas 
I take it as soon as the gas goes SP I can start a switch