Yorkshire energy ?

GunJack

Gas still showing as Daisy for me.,...it's damned inconsistent, what happened to a simple batch file update, not this piecemeal approach that appears to have been taken???

GunJack

oh, and still won't log in to SP site, loop back to login page

elver_man

Cant Log in to SP site either, YE site still shows my credit but final meter readings have not been applied and it now says that my next DD will be taken 20 Jan.  Although it wont as my DD was cancelled 6 Dec and Dec DD was not taken.  This enforced switch is the mess that was predicted and yet Ofgem are spineless.  Meanwhile YE customers are being ripped off by SP tariff and the more economical tariffs that were out there are / have disappeared 

Super_Stomper

BedrockFred said:

Super_Stomper said:

BedrockFred said:

Looking at my account homepage it says DD £50 when I click on the link manage your DD it says I am paying £25!!!!

Is this your old YE a/c or your new SP a/c? Will SP tell me when they've created my new a/c and give me a link to create a login? Sorry, but I'm not hearing anything from SP. Am I the only one totally in the dark? (Pardon the pun)

That's on the SP account page

BedrockFred

[Deleted User] said:

BedrockFred said:

I can log into my account

Online account

boysim344

Same here, can't login

BedrockFred

Looking at SP Android App I get
 Elec : Status Meter Readings Supplied
 Gas :  Switchover Complete 
Yet  checking my Gas supplier says:  Daisy Energy Supply Limited

Stonesmike

uptdale said:

bagand96 said:

YBR said:

YBR said:

I completed the details online (except Direct Debit, at that time I had no idea of the tariff, and I've a large credit balance from YE) on 7th December, but have had nothing from them since. I have no account number or welcome pack so can't go in and set up a DD. My next payment would be due early next year.
Just now I phoned and got through to SP. The operator acknowledged something had gone wrong that I'd not heard from them and put me on hold while he sorted it out .... and after over 10 mins the call dropped out.
Not sure whether to try again, having at least tried to raise this with SP, it would be their fault if I can't get a DD set up until next year (and there's no mention of a higher tariff for non-DD anyway).

Update - I received an email with a link and password, so hoped I could get a DD set up. 
Not that simple it seems - I'd set up the new password but the login doesn't work - no error, just reloads the login page.
I'll try again later (fingers crossed it's just a server lag) but every stage seems to be more annoying than it should be!
[Still not got my account number]

The only people who have got account numbers are those who gave their bank account details for SP via the first email SP sent. They've been able to get their account number from the DD that SP have set up.

There won't be much to see even when you do manage to log in.

Not true in my case.  I gave SP my bank details in response to their email on 7 December, and my DD has been set up for SP, but with no account number as a reference.  I got my account number by ringing SP and asking them.

But as you say, you don't see much when you log in.

Same here, heard nothing since I supplied information.

elver_man

Anyone able to log on today?  I still cant

GunJack

no, still down