Yorkshire energy ?

YBR

YBR said:

I completed the details online (except Direct Debit, at that time I had no idea of the tariff, and I've a large credit balance from YE) on 7th December, but have had nothing from them since. I have no account number or welcome pack so can't go in and set up a DD. My next payment would be due early next year.
Just now I phoned and got through to SP. The operator acknowledged something had gone wrong that I'd not heard from them and put me on hold while he sorted it out .... and after over 10 mins the call dropped out.
Not sure whether to try again, having at least tried to raise this with SP, it would be their fault if I can't get a DD set up until next year (and there's no mention of a higher tariff for non-DD anyway).

Update - I received an email with a link and password, so hoped I could get a DD set up. 
Not that simple it seems - I'd set up the new password but the login doesn't work - no error, just reloads the login page.
I'll try again later (fingers crossed it's just a server lag) but every stage seems to be more annoying than it should be!
[Still not got my account number]

Super_Stomper

BedrockFred said:

Looking at my account homepage it says DD £50 when I click on the link manage your DD it says I am paying £25!!!!

Is this your old YE a/c or your new SP a/c? Will SP tell me when they've created my new a/c and give me a link to create a login? Sorry, but I'm not hearing anything from SP. Am I the only one totally in the dark? (Pardon the pun)

bagand96

YBR said:

YBR said:

I completed the details online (except Direct Debit, at that time I had no idea of the tariff, and I've a large credit balance from YE) on 7th December, but have had nothing from them since. I have no account number or welcome pack so can't go in and set up a DD. My next payment would be due early next year.
Just now I phoned and got through to SP. The operator acknowledged something had gone wrong that I'd not heard from them and put me on hold while he sorted it out .... and after over 10 mins the call dropped out.
Not sure whether to try again, having at least tried to raise this with SP, it would be their fault if I can't get a DD set up until next year (and there's no mention of a higher tariff for non-DD anyway).

Update - I received an email with a link and password, so hoped I could get a DD set up. 
Not that simple it seems - I'd set up the new password but the login doesn't work - no error, just reloads the login page.
I'll try again later (fingers crossed it's just a server lag) but every stage seems to be more annoying than it should be!
[Still not got my account number]

The only people who have got account numbers are those who gave their bank account details for SP via the first email SP sent. They've been able to get their account number from the DD that SP have set up.

There won't be much to see even when you do manage to log in.

BedrockFred

Super_Stomper said:

BedrockFred said:

Looking at my account homepage it says DD £50 when I click on the link manage your DD it says I am paying £25!!!!

Is this your old YE a/c or your new SP a/c? Will SP tell me when they've created my new a/c and give me a link to create a login? Sorry, but I'm not hearing anything from SP. Am I the only one totally in the dark? (Pardon the pun)

That's on the SP account page

Shedman

BedrockFred said:

Looking at my account homepage it says DD £50 when I click on the link manage your DD it says I am paying £25!!!!

I've have same.  My guess is that'll be 50% because the gas has switched across but not the electric yet.  I know my gas has gone across as before they buggered up the logins I was able to login on iPad app and it showed the gas switch had completed. I'll keep checking Find My Supplier to see when they show the gas as no longer being supplied by Daisy (YE) but don't expect any change until after BH

[Deleted User]

@YBR
Also those of us who have been SP customers in the past are able to log into our old accounts and see the new account number. 
Assuming this is only for ex-customers of SP who had not moved property as there would be a perfect match for the meter point number within SP to the YE supplied details. 

ewokuk

Was just coming here to find out what the hell is going on with this switch as I am getting increasingly worried we are all getting screwed here by the amount of time it is taking them to simply provide account details so that we can start switching to a better supplier than SP (which is apparently known to have very poor customer service according to the cheapenergyclub ratings of 2.5!!).  Given we are now at the coldest and most expensive time of the year, I don't want to be sitting here paying whatever ridiculously expensive generic out of contract tariff they will have dumped us all on.  We are told not to start a switch until the account has been set up as that could cause a big delay, so it would seem we are stuck paying silly prices while SP drag their feet on getting things set up.  I am also owed over £100 from YE and don't want to be trying to switch until that has been refunded or I will no doubt never get that back from SP if I switch before they have refunded it (which could take months I am guessing!).  They have set up a direct debit after I gave them all my details (and I am guessing my account number is the number on the direct debit starting with 1610?) but that was 2 weeks ago and that is the ONLY contact I have had from them in any form since the original email.

[Deleted User]

BedrockFred said:

I can log into my account

How are you loggin in ?  Online account or Android app or Apple app?

uptdale

bagand96 said:

YBR said:

YBR said:

I completed the details online (except Direct Debit, at that time I had no idea of the tariff, and I've a large credit balance from YE) on 7th December, but have had nothing from them since. I have no account number or welcome pack so can't go in and set up a DD. My next payment would be due early next year.
Just now I phoned and got through to SP. The operator acknowledged something had gone wrong that I'd not heard from them and put me on hold while he sorted it out .... and after over 10 mins the call dropped out.
Not sure whether to try again, having at least tried to raise this with SP, it would be their fault if I can't get a DD set up until next year (and there's no mention of a higher tariff for non-DD anyway).

Update - I received an email with a link and password, so hoped I could get a DD set up. 
Not that simple it seems - I'd set up the new password but the login doesn't work - no error, just reloads the login page.
I'll try again later (fingers crossed it's just a server lag) but every stage seems to be more annoying than it should be!
[Still not got my account number]

The only people who have got account numbers are those who gave their bank account details for SP via the first email SP sent. They've been able to get their account number from the DD that SP have set up.

There won't be much to see even when you do manage to log in.

Not true in my case.  I gave SP my bank details in response to their email on 7 December, and my DD has been set up for SP, but with no account number as a reference.  I got my account number by ringing SP and asking them.

But as you say, you don't see much when you log in.

Shedman

[Deleted User] said:

BedrockFred said:

I can log into my account

How are you loggin in ?  Online account or Android app or Apple app?

I can log in on web (but some of links drop you back to login still) and on Apple app which is where it shows my gas has completed the switch, electric is still in progress and that my Welcome Pack is being prepared (not a lot else though)