Yorkshire energy ?

SnowTiger

alpaco47 said:

Does anyone have any different info on these 'exclusive' tariifs

I got the figures I posted earlier from here: Our Gas and Electricity Energy Tariffs | Gas and Electricity Company | ScottishPower

According to that page ex-Yorkshire Energy customers will be placed on a tariff called Energy Exclusive Online.

Tap on View Tariff Information Labels under that tariff heading, enter a few details and you get a list of Tariffs available for sale.

Oh, that's interesting. Details for the Energy Exclusive Online tariff have been removed.

Shedman

I've just logged onto SP using the app rather than the website and according to the switch tracker
 " Meter Readings Received
We are currently processing your meter readings. Your switchover to Scottish Power is nearly complete "

Lets hope that's the case 🤞🏻

Although no Welcome Pack available to download yet

masonic

gsmh said:

I don't understand how SP can be supplying our energy from 6 December yet is not technically our supplier. It makes no sense at all to me. Surely it's simply a change of company name on a computer. They're either supplying us or they aren't. If they are we are their customers.

There is a 14 day cooling off period baked into the system that prevents them being registered on the national database for those 2 weeks. Technically we have no supplier until this is done, but under the Supplier of Last Resort regulations they are entitled to bill us from the date they were appointed by Ofgem.

rhcp said:

With regards to credit balances, how long will it take Yorkshire Energy to produce them?  Scottish Power will have no idea how much credit you have and will bill accordingly.  If we switch before the final bill is calculated then Scottish Power will expect full payment to be received, so even if you have a decent credit balance available, that will be ignored in your final bill with Scottish Power, and will have to wait for a refund later.  In the short term, it will mean paying extra instead of assuming that your credit balance will cover it.

Final YE bills could be a few weeks away yet, and until they are produced there will be no credit balances transferred. Final bill with SP will come later again, since a switch away from SP won't complete until mid-late January. I'd be surprised if SP is in a position to issue a final bill before YE issues theirs.

alpaco47 said:

I have just spoken to SP who cannot give me a definite timescale for setting up my account. It should be 3 weeks, but it could be anytime. I applied 2 weeks ago with my meter readings, but nothing has been forthcoming from them. They can't even confirm that they have my meter readings. They said it was quite normal for them not to acknowledge applications for the new acount and I will not gvet any correspondence from the until my account is set up.

Re charges, I was told that their 'exclusive' tariff for YE customers is: Electricity Day 19.896p Night 7.946p Standing Charge 20.85p per day! Gas is 2.767p. Standing charge 23.33p per day. Their Electricity day rate is just under 40% higher than I am paying YE and their Standing Charges appear to be over 70% more than YE. Gas tariff is about 3% more, but their standing charge is over 300% more!. Surely it cannot be right that they can just charge us what they like, when we have no control over this.

I was told these figures are not available on the web and they can only be obtained over the phone as these are special tariffs only available to YE customers. No wonder I will be chaning suppliers as soon as I can.

Does anyone have any different info on these 'exclusive' tariifs

Energy prices vary by postcode so your prices won't be the same as someone living in a different region. But the tariff is on the website and is clearly marked as exclusive for YE customers.

gsmh

Shedman said:

I've just logged onto SP using the app rather than the website and according to the switch tracker
 " Meter Readings Received
We are currently processing your meter readings. Your switchover to Scottish Power is nearly complete "

Lets hope that's the case 🤞🏻

Although no Welcome Pack available to download yet

I downloaded the app almost two weeks ago and it said that as soon as I logged in. 'Nearly complete' clearly means something different to Scottish Power. To me it means tomorrow or the day after. To SP it seems to mean sometime over the next month or two.

GunJack

SP website still saying needs meter readings

gsmh

My online account shows the needs meter reading bit greyed out, as in ‘not reached that stage yet’. 

[Deleted User]

gsmh said:

My online account shows the needs meter reading bit greyed out, as in ‘not reached that stage yet’. 

Ditto - same here.  But at least I can access this online account via my PC web browser.
I also tried the Scottish Power app (via an Android Fire tablet) mentioned in this thread but does not seem to work (keep getting error message)!

Slinky

Slinky said:

Well it's not going well so far!  I submitted my meter readings to SP on Monday last week when they asked for them, having submitted the same readings to YE the previous day.  I was previously a SP customer, left last year.

Today I have received an email titled: We're sorry you've changed your mind. It's dated 6th May 2019!!! 

We're sorry you've changed your mind

Hello my name,

We are writing to confirm that your application for an energy supply from ScottishPower has been cancelled on 6th May 2019.

We are sorry you’ve changed your mind. There are many reasons to choose ScottishPower and we’d love to welcome you as a customer if you decide to re-apply.

Lynda Clayton Customer Service Director

Yours sincerely,

I logged into my account (I managed to reset my login details from last year last week), to discover that I am indeed switching to SP. They are asking for meter readings again. 

You can submit your gas meter reading between 27/11/2020 and 14/12/2020.

You can submit your electricity meter reading between 23/12/2020 and 06/01/2021.

I'm struggling to submit my gas reading. I can put the figure in, in the box below it asks what sort of meter it is, but there's no way to access the box. I pressed enter and not sure if it's gone in or not. When I've tried again I'm getting

We are sorry for the inconvenience

Sorry - this page cannot be found

If you were dealing with an urgent matter, please call us on 0800 027 0072

And they don't want the electric reading until 23rd December at the earliest. What's that about?!!!

Well here we are, 23rd December, I log in to submit my meter readings and the front page has now changed to this:

You made a good choice

Right now we're busy behind the scenes making sure your switchover to ScottishPower is underway, it should take up to three weeks to complete. We expect to start your supply on 6th December, 2020.

There' a progress tracker below so you can see how we're doing. We'll keep updating it so you're kept in the know throughout the whole process.

In the meantime, feel free to check the details of your new tariff.

And if you need to read through any of the important documents we've sent you; they're all stored online.

Don't forget to download our YourEnergy App to track your switchover on the go

There is nothing for you to do now

Now you've joined us you can be assured that you're in safe hands, as YourEnergy is our priority. And there' more to look forward to. We'll provide you with the tools to help make managing your account simple, and to make sure you're in control of YourEnergy.

We'll soon let you know more about this. But for now, why not take a look at some simple ways to improve your energy efficiency.

Read frequently asked questions

If you have a SMART meter and we're unable to automatically take a reading, we will contact you via email or letter to supply it to us directly.

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There's a progress visual below where it says they want a meter reading, but there's nothing clickable to take you to anywhere to submit it.  As I thought from my previous experience with them, they are a shower of $hyte.

Below the image on the welcome page of the bloke reading his paper, there's a link to Reviews of the Welcome Cycle.  Have a click of that and see where that takes you........  Sums it up completely.

Bossworld

Haven’t had so much as an email confirmation but seems others are in the same boat. I need to try the app and see if anything is revealed in there, but what a !!!!!! show 

rhcp

Just had a look at the comparison websites and this tariff is reasonably competitive and the best Scottish Power tariff.  I'll still move away as there is cheaper out there and that Scottish Power don't seem to have a good reputation.  One thing for sure is that whatever I do, it will still be quite an increase on Yorks Energy.