Yorkshire energy ?

masonic

spot1034 said:

Out of interest, to those of you who have found out the date of your direct debit, is this anywhere near the day of the month your YE payment was taken?

Mine was just two days later than the YE DD, but it also coincides with the earliest collection date possible based on the date I spotted it in online banking.

Tharweb

spot1034 said:

Out of interest, to those of you who have found out the date of your direct debit, is this anywhere near the day of the month your YE payment was taken?

My YE DD was the 3rd of the month and SP have set the date and the to 25th.

steveg872

masonic said:

BedrockFred said:

I have over £200 of credit with YE would I be within my right to cancel the DD without being put on a more expensive tariff

This is a good point, and means that even if you have seen this in your online account, you can genuinely say you have not been informed about a December payment and would be entitled to reclaim it under the DD Guarantee. Keeping the DD active would be advisable though to ensure you are on the discounted tariff for your first SP bill.

But I have already set up a DD with SP (two in fact) and it shows in my online banking which SP are welcome to use to take anything I owe them.

I have cancelled the DD with YE as I am £140 in credit with them, well enough to pay my final bill. I don't want them taking another DD instead of taking payment from my credit.

Then I'll only have to worry about getting my remaining YE balance of £90 or so from SP. I'm assuming this won't be a problem with getting the best SP rate, as I will be paying them by DD.

masonic

steveg872 said:

masonic said:

BedrockFred said:

I have over £200 of credit with YE would I be within my right to cancel the DD without being put on a more expensive tariff

This is a good point, and means that even if you have seen this in your online account, you can genuinely say you have not been informed about a December payment and would be entitled to reclaim it under the DD Guarantee. Keeping the DD active would be advisable though to ensure you are on the discounted tariff for your first SP bill.

But I have already set up a DD with SP (two in fact) and it shows in my online banking which SP are welcome to use to take anything I owe them.

I have cancelled the DD with YE as I am £140 in credit with them, well enough to pay my final bill. I don't want them taking another DD instead of taking payment from my credit.

Then I'll only have to worry about getting my remaining YE balance of £90 or so from SP. I'm assuming this won't be a problem with getting the best SP rate, as I will be paying them by DD.

SP are entitled to take a monthly payment from you using the DD whether you currently owe them anything or not, but they should give you notice of your payment schedule. If they do not, you are entitled to reclaim any payments taken without you having been informed under the DD Guarantee, and this can be done without cancelling the DD mandate. Being entitled to make a claim does not mean you should exercise that right, it may be an appropriate course of action if you have already built up a large credit balance soon to be transferred to SP that will cover all of your energy used while you are with them. I personally will not be doing that, as my credit balance is modest. It may form a part of a complaint I make in the future, depending on how things go from here. My aim is to escape SP ASAP, and if that goes smoothly then I will not be making any fuss. Of course I do not yet know whether a payment will be taken tomorrow, but I don't have long to wait to find out.

Kevin_Blackstone

Hi there,

looking for some help was with YE and owe them a small amount which should have been covered on next bill in January. Have not canceled direct debit with YE and followed instructions form SP to give them payment details meter reading etc. Not heard anything else from either supplier, getting a bit worried now. Also is there a way to set up or log in SP?

[Deleted User]

Kevin_Blackstone said:

Hi there,

looking for some help was with YE and owe them a small amount which should have been covered on next bill in January. Have not canceled direct debit with YE and followed instructions form SP to give them payment details meter reading etc. Not heard anything else from either supplier, getting a bit worried now. Also is there a way to set up or log in SP?

Check your online banking to see if SP has set up a new direct debit.

If YES, the reference number for that will enable you to logon to your SP account via registering using your email and that reference as the account number.

If NO I'd suggest getting in contact with SP direct. 

Kevin_Blackstone

[Deleted User] said:

Kevin_Blackstone said:

Hi there,

looking for some help was with YE and owe them a small amount which should have been covered on next bill in January. Have not canceled direct debit with YE and followed instructions form SP to give them payment details meter reading etc. Not heard anything else from either supplier, getting a bit worried now. Also is there a way to set up or log in SP?

Check your online banking to see if SP has set up a new direct debit.

If YES, the reference number for that will enable you to logon to your SP account via registering using your email and that reference as the account number.

If NO I'd suggest getting in contact with SP direct. 

Thank you Derwentmailaman this worked. Good job I checked looks as though a payment is coming out soon!

SnowTiger

For me, it appears Scottish Power's tariff (perhaps post code specific) is: 

Electricity
21.27p per day
16.393p per kWh

Gas

23.33p per day
2.729p per kWh

Ouch!

Fortunately I ignored OFGEM's advice to sit tight and not switch.

My switch to another supplier completed today.

masonic

SnowTiger said:

Fortunately I ignored OFGEM's advice to sit tight and not switch.

My switch to another supplier completed today.

It seems SP have been a bit slow in claiming our supplies, allowing you to get in first. As of today my supplier is still listed as YE.

[Deleted User]

SnowTiger said:

Fortunately I ignored OFGEM's advice to sit tight and not switch.

My switch to another supplier completed today.

When did you first apply to transfer supplies?  Possibly you found that very narrow window between the news that YE was ceasing to trade and the Ofgem official notice that supplies were being taking over from 6th Dececember.   Gas and Electric supply databases still showing as being provided by YE for my supply today!