Yorkshire energy ?

brewerdave

uptdale said:

  So do I waste another half hour of my life on the phone to them just to give them the reading they should have got from Green, or do I wait for the right reading to catch up with them?

Ha a problem last year with Green not (apparently) feeding my opening read back to Avro. At the time I blamed Avro because I had had an issue with my opening read with them being  accepted but may be the issue WAS with Green !

masonic

Shedman said:

Just so you know referrals should not be posted in normal threads like this one, but should be posted in the Referrals section of the forum, otherwise these threads would just become full of referral links (as no doubt many of us are now in in a position to refer from the new or existing suppliers we are with).

Best not to quote the referral posts as they tend to get removed but the posts quoting it do not (unless reported).

phillw

BedrockFred said:

The YE credit appeared in my SP account on the 4th March so I am expecting SP to refund it this week I have left my DD open and hope they pay it direct to my bank, we'll see

Does it appear with the payments?

masonic

I finally have closure - opening meter read with my new supplier has been validated, agreeing with final read used for SP final bill. Although frustratingly slow, the whole process has gone rather more smoothly than my last SoLR transfer. Good luck to all those still grappling with final bills and credit refunds.

Bossworld

'Interestingly' if you can call it that, my main issue with the YE to SP transfer was the length of time it took them to sort out the electricity part.

I moved away from SP to Octopus on 20 Feb.  I've put in some interim readings since but the cost of the gas updated instantly online, whereas the electricity didn't, despite both accounts showing as live.  I've just had my first proper bill and it's only taking into account the gas.  Also received an email yesterday saying that SP and Octopus had agreed a handover reading for the electricity.

So either something is up with SP's handling of electricity accounts, or that part just takes an inordinate amount of time in comparison?

bagand96

Bossworld said:

'Interestingly' if you can call it that, my main issue with the YE to SP transfer was the length of time it took them to sort out the electricity part.

I moved away from SP to Octopus on 20 Feb.  I've put in some interim readings since but the cost of the gas updated instantly online, whereas the electricity didn't, despite both accounts showing as live.  I've just had my first proper bill and it's only taking into account the gas.  Also received an email yesterday saying that SP and Octopus had agreed a handover reading for the electricity.

So either something is up with SP's handling of electricity accounts, or that part just takes an inordinate amount of time in comparison?

Not sure it's to do with Scottish Power, or the mysterious "industry data collector" who have to validate the handover readings.  But a number of people seem to be facing the same problem when switching out of SP.  

Both suppliers should wait for the validated reading before billing.... SP managed to generate the final bill within a couple of days, whereas my new supplier haven't billed me yet because they say the electricity reading isn't validated? So it looks like SP may be billing before validation.

It's a curious situation, Ofgem rules state a final bill must be issued within 6 weeks, how can a supplier comply if they wait for a validation that takes longer than that?

[Deleted User]

bagand96 said:

Bossworld said:

'Interestingly' if you can call it that, my main issue with the YE to SP transfer was the length of time it took them to sort out the electricity part.

I moved away from SP to Octopus on 20 Feb.  I've put in some interim readings since but the cost of the gas updated instantly online, whereas the electricity didn't, despite both accounts showing as live.  I've just had my first proper bill and it's only taking into account the gas.  Also received an email yesterday saying that SP and Octopus had agreed a handover reading for the electricity.

So either something is up with SP's handling of electricity accounts, or that part just takes an inordinate amount of time in comparison?

Not sure it's to do with Scottish Power, or the mysterious "industry data collector" who have to validate the handover readings.  But a number of people seem to be facing the same problem when switching out of SP.  

Both suppliers should wait for the validated reading before billing.... SP managed to generate the final bill within a couple of days, whereas my new supplier haven't billed me yet because they say the electricity reading isn't validated? So it looks like SP may be billing before validation.

It's a curious situation, Ofgem rules state a final bill must be issued within 6 weeks, how can a supplier comply if they wait for a validation that takes longer than that?

Yes SP have billed me with a closing read that is actually below my opening read to Avro.  On my SP final bill it stated A (actual) but it was below that provided to Avro on switch date and also lower than a read taken by a Meter Reader on SSD (supplier switch date) +1.  Still awaiting a validated opening read at 31 working days since I switched to Avro.  It makes me wonder whether the initial readings given to SP were ever validated because both the correct gas and electric reads appeared very quickly for a time (possibly a day or two later) on my YE account after SP's intial email on December 7th.   Not at all sure if I have ever come across what happens in a SOLR switch to the CoS (Change of Supplier) Readings process.  All I have ever seen is what should happen (via the Data Collector) in a normal switch.  It is a mess with old and new suppliers possibly singing from different song sheets and of course the SOLR process just adds another layer of confusion.  For us, as customers, it would be helpful to know what their song sheets actually are.

I'm sure that SP will be entitled to bill me for those extra units when the CoS readings have been finalised even after the 6 week period (where I am at now) so I'm treating what they call the 'final bill' as a 'final interim bill' (if that makes sense).

phillw

DerwentMailman said:
I'm sure that SP will be entitled to bill me for those extra units when the CoS readings have been finalised even after the 6 week period (where I am at now) so I'm treating what they call the 'final bill' as a 'final interim bill' (if that makes sense).

I contacted them as their estimates on the "final" bill were ridiculous, they issued another "final" bill within a few hours of receiving an email with open readings from december and closing readings from january.

I suspect they rushed out "final" bills to avoid paying compensation and they'll take a view on how they deal with it moving forward. I will certainly complain if the "industry" "validates" a different reading to the one that I took on the day (and I have pictures of all my meter reads) & I get billed extra for it.

Either ofgem have specifically said to do it, or have said they won't investigate any failings as part of agreeing to take over.

spot1034

Interesting that the 6 week rule has been brought up. I switched away from SP on Feb 1st for gas and Feb 2nd for electricity. SP issued a final bill within a couple of weeks and the payment due was taken by direct debit on Feb 26th. They have now issued a 'revised final bill' dated March 17th which by my reckoning is one day beyond the six week deadline, but of-course it isn't as if I hadn't already received  a bill in that time so maybe the six week rule does not apply in this instance. I'd be grateful if someone could clarify if they know. 
The revision is to a reading which I had not noticed was incorrect, but upon studying the bills I have to agree that it was. 

phillw

spot1034 said:

but of-course it isn't as if I hadn't already received  a bill in that time so maybe the six week rule does not apply in this instance. I'd be grateful if someone could clarify if they know.

I don't know, but when they sent out my final bill within a couple of weeks of me leaving with estimated readings it said
Please contact us with meter readings so we can confirm your final balance.
So they are clearly not waiting for validated readings.

Whether it's so they can bill you for energy as soon as possible (they appear to stop collecting DD after you leave) or to avoid the 6 week rule or both is something I think we'll never know.

I waited until the 6 weeks was up before providing mine, because it's not my job & I'm not sure whether to complain or not. The complaint that the final bill was wrong was dealt with incredibly quickly, like they wanted to make sure I couldn't complain.