Yorkshire energy ?

[Deleted User]

My ex got their final bill from Yorkshire Energy 22/3/21.

Gas fine, using supplied figures given to Scottish Power.

Electricity - for some reason they have used an estimated reading.  No idea why.  The bad news is that this estimated reading is 2157 kW higher than the actual figure!!  In other words, £263 more on the bill from this crazy estimated figure.

I would like to think that there was some rational, logical explanation for this and that they're not just chancing their arm.  Completely unacceptable.

Stuart42

Now 6 weeks since I got my final £86 in credit bill from Yorkshire, but it still hasn't been credited to my Scottish Power account - despite a few email exchanges. 

goatfaced

6 weeks is rubbish! It's been 2 weeks for me.

NYC1

6 weeks is outrageouus for credit to be added although somehow I think mine will follow suit.  I wish the Martin Lewis team would take this issue up.  I have emailed the energy club a few weeks back to see if they could help but have not had a reply.

[Deleted User]

Stuart42 said:

Now 6 weeks since I got my final £86 in credit bill from Yorkshire, but it still hasn't been credited to my Scottish Power account - despite a few email exchanges. 

I raise you to 7 weeks since I got my credit bill from Yorkshire, no sign that SP have processed it.  In their last reply 12 days ago they assured me 'Please do not worry, we have already escalated this on high priority and are working with the administrator of Yorkshire Energy to get this credit transferred at the earliest' - really?

Stonesmike

Stonesmike said:

Stonesmike said:

After receiving my total refund from SP, just had a quick look at my SP account and incredibly it’s showing a balance of £62 😂🤦‍♀️ Was going to close the account, but will wait a few days, but definitely cancelled my D/D with them.

£206 in debt now. Lol

Slightly concerned about this, still showing the £206 in debt, this is after having my £226 refund from SP. If I do supposedly owe SP this money, why didn’t SP take it from my refund money?

Stuart42

[Deleted User] said:

Stuart42 said:

Now 6 weeks since I got my final £86 in credit bill from Yorkshire, but it still hasn't been credited to my Scottish Power account - despite a few email exchanges. 

I raise you to 7 weeks since I got my credit bill from Yorkshire, no sign that SP have processed it.  In their last reply 12 days ago they assured me 'Please do not worry, we have already escalated this on high priority and are working with the administrator of Yorkshire Energy to get this credit transferred at the earliest' - really?

Yes I've had about 4 of the 'now escalated on high priority' messages too.

[Deleted User]

I am also still in the same position as many here - a state of flux, or something that rhymes with it.
This whole episode is a shambles. So, the regulator, OFGEM, is supposed to regulate the suppliers. Might I ask who regulates the regulator, if it is patently not doing the job it is supposed to be doing, protecting customers, enforcing its own rules and sanctioning defaulting suppliers?

christarry85

Don't even have my final bill here - almost four months after they ceased trading!
Scottish power are chasing their final bill (which incidentally is incorrect) but needless to say this will not be paid until I get the final YE bill and credit.

Tharweb

My SP account has been £252 in credit, transferred from YE, since 4th March.