Yorkshire energy ?

Tharweb

by_eck said:

My electricity supply was successfully switched from SP at the end of January. As with some other ex-SP escapees, my previously-closed account was miraculously re-opened (along with "…sorry to see you go…" again). When the YE credit was received and already having settled SP's final bill by direct debit, they said the proceeds would be automatically paid into my bank account.

Marvellous – what could go wrong now? Well, they've just sent the following:-




Just what are they playing at? The account has been settled, so there shouldn't be another bill. The amount in question is a couple of hundred. I'll fire off an e-mail to them, in the vain hope of a sensible reply.

I've just had the very same email, same circs. Let us know how you get on.

[Deleted User]

Received my final bill today from SP. All is correct from the meter readings to the credit from YE. And they generated it within 2 weeks of switching away. So just 1 DD to be taken this week to settle up. Well done SP.

Stonesmike

Tharweb said:

by_eck said:

My electricity supply was successfully switched from SP at the end of January. As with some other ex-SP escapees, my previously-closed account was miraculously re-opened (along with "…sorry to see you go…" again). When the YE credit was received and already having settled SP's final bill by direct debit, they said the proceeds would be automatically paid into my bank account.

Marvellous – what could go wrong now? Well, they've just sent the following:-




Just what are they playing at? The account has been settled, so there shouldn't be another bill. The amount in question is a couple of hundred. I'll fire off an e-mail to them, in the vain hope of a sensible reply.

I've just had the very same email, same circs. Let us know how you get on.

Same email this afternoon and the same position as you, paid final Bill and awaiting my £226 from SP ASAP.

dreamypuma

gsmlnx said:

Received my final bill today from SP. All is correct from the meter readings to the credit from YE. And they generated it within 2 weeks of switching away. So just 1 DD to be taken this week to settle up. Well done SP.

That's good going. Exactly 6 weeks since my switch and all I have is a gas bill and no sign of an electric bill. Two missed appointments by their Stage 1 complaints handler. Told the electric bill would be generated overnight on 5th March, and I would be called on 6th March to confirm receipt. This call never materialised.

Just appalling an appalling service.

Bacman

What's the issue? The automated email confirms YE have issued the funds to SP who have allocated it to your account, if you have switched away then SP will forward you the funds. People who switched before getting their funds in the account will have a delay due to the paper trail and also why would SP be giving speedy service to customers who are switching away from them immediately?

[Deleted User]

Bacman said:

What's the issue? The automated email confirms YE have issued the funds to SP who have allocated it to your account, if you have switched away then SP will forward you the funds. People who switched before getting their funds in the account will have a delay due to the paper trail and also why would SP be giving speedy service to customers who are switching away from them immediately?

Nice to see these automated emails going out although some (perhaps many) have not yet been so lucky inc moi.

Stuart42

Yep.  4 weeks tomorrow since I got my final bill from YE and the credit still hasn't been applied to my SP account

Notepad_Phil

Switched away (without any problems) from Scottish Power in January. Received a final bill from them last month dated the 23rd Feb. Received notification yesterday that there was a credit balance from Yorkshire Energy. DD taken this morning with the credit balance correctly applied.

So all in all, no complaints from me.

BedrockFred

Bacman said:

What's the issue? The automated email confirms YE have issued the funds to SP who have allocated it to your account, if you have switched away then SP will forward you the funds. People who switched before getting their funds in the account will have a delay due to the paper trail and also why would SP be giving speedy service to customers who are switching away from them immediately?

That is nonsense SP have not delayed anyone who has since moved away
SP had to wait for final bills/credit balances before they could issue refunds of credit balances would be the same whether you stayed with SP or moved away 
My credit balance appeared in my SP account n the expected time frame and I switched as soon as my supplies were shown on the national database as SP 
SP are getting some bad press and many are justified but SP have dealt with me and many others  as expected whether they are stying or moved away

masonic

Well the other shoe has finally dropped, after chasing Octopus Energy repeatedly over them not having validated my opening meter readings, they have today told me that isn't how it works and they were expecting to receive readings from my old supplier so are entering into a dispute with them. As far as I can see that's absolute rubbish and contradicted by their own website (moreover, SP have the same reads and have used them for my final bill without issue). It should not fall to the customer to explain to an energy company how their regulatory regime works, but it seems that is what I have to do.