Yorkshire energy ?

masonic

goatfaced said:

YE have calculated my final bill, hurrah! I'm staying with SP for gas as they are the cheapest for me, will rethink in a month or so. I'm wondering if going with variable was the wrong thing for electricity now. Any ideas why symbio appear on MSE comparison but NR doesn't? I could save 60 quid by going with symbio's fixed compared to neon's.

I've seen it the other way around - often it's Symbio that's missing from the MSE comparison tool for me and they happen to be my cheapest option by some margin. MSE's tool seems to randomly miss cheap tariffs from one day to the next and can't be trusted.

GunJack

Almost free of SP....YE credit turned up Thursday, leaving SP to refund me £104-odd. In all fairness they had produced the final bill(s) so I knew what the score was. All I need now is the refund to hit the bank

slpj

219 pages, of essentially, complaints about SP.

The damage to whatever SP's reputation was , before they became YE provider under the solr, as a result of this process, and their !!!!!!-ups, must be IMMENSE. Must eventually cost SP a packet in lost customer confidence, and so many switching away.

Hopefully some good may come of it.

[Deleted User]

@slpj I think the term ‘Supplier Of Last Resort’ (SOLR) just about sums it up nicely...

And as for OFGEM...

bagand96

slpj said:

219 pages, of essentially, complaints about SP.

The damage to whatever SP's reputation was , before they became YE provider under the solr, as a result of this process, and their !!!!!!-ups, must be IMMENSE. Must eventually cost SP a packet in lost customer confidence, and so many switching away.

Hopefully some good may come of it.

I'm not too sure.  They've got 2.8 million electricity and 1.9 million gas customers, so the 74,000 Yorkshire Energy customers won't be enough to cause any immense reputational damage.  Most SP customers have likely never even heard of YE or care that they went bust or how SP dealt with the transfers.

The strangest thing I find about SoLR is that the big companies obviously bid to take on the failed supplier's customers in the hope of keeping them and gaining business.  But generally failed companies are recent entrants to the market offering bargain basement tariffs.  They attract the least loyal serial switcher customers, who are must be likely to switch away pronto (as evidenced in this thread!)

masonic

bagand96 said:

slpj said:

219 pages, of essentially, complaints about SP.

The damage to whatever SP's reputation was , before they became YE provider under the solr, as a result of this process, and their !!!!!!-ups, must be IMMENSE. Must eventually cost SP a packet in lost customer confidence, and so many switching away.

Hopefully some good may come of it.

I'm not too sure.  They've got 2.8 million electricity and 1.9 million gas customers, so the 74,000 Yorkshire Energy customers won't be enough to cause any immense reputational damage.  Most SP customers have likely never even heard of YE or care that they went bust or how SP dealt with the transfers.

The strangest thing I find about SoLR is that the big companies obviously bid to take on the failed supplier's customers in the hope of keeping them and gaining business.  But generally failed companies are recent entrants to the market offering bargain basement tariffs.  They attract the least loyal serial switcher customers, who are must be likely to switch away pronto (as evidenced in this thread!)

It would be interesting to know how many of the 74,000 have initiated a switch elsewhere. I would guess the majority are still with SP and may not bother to switch for some months to come. The tariff has been set to allow SP to make a profit after all likely costs are taken into account, that's one of the requirements of the process. One explanation for a SoLR gaining from the acquisition is that the customers they acquire may be put off going with a cheap supplier, perhaps considering all bargain basement tariffs as being unsustainable, and wishing to stick with a name they know. Sentiments to that effect have been expressed here, and this forum is far more popular with people motivated by saving money than the population at large. The tariff looks competitive vs other big name suppliers.

keithgawler

This may well be my final comment on this particular forum. I was previously a supporter of SP having been with them until Dec 19 just before moving to YE. That was my second time with them and I had found their 2 year tariff and service good. I had though left them about 8 years ago when service was really dire. My research showed my the Energy Exclusive tariff was actually not too bad for my fairly high DF usage so I was planning to sit tight for a while. However after a month of having escalated that I could not enter an electric reading, and nudged by a Which best supplier 2021 supplier I've voted with my feet and gone to Avro. I got the usual sorry you're leaving email from SP with a question about why are you leaving, so I majored on customer service and not being able to enter an electric reading after almost 3 months. Spookily this was fixed the next day!
Onwards and upwards!

goatfaced

I'm the opposite, my electricity is high so I switched that away but am keeping my gas with SP for now. 

by_eck

My electricity supply was successfully switched from SP at the end of January. As with some other ex-SP escapees, my previously-closed account was miraculously re-opened (along with "…sorry to see you go…" again). When the YE credit was received and already having settled SP's final bill by direct debit, they said the proceeds would be automatically paid into my bank account.

Marvellous – what could go wrong now? Well, they've just sent the following:-




Just what are they playing at? The account has been settled, so there shouldn't be another bill. The amount in question is a couple of hundred. I'll fire off an e-mail to them, in the vain hope of a sensible reply.

bagand96

by_eck said:

My electricity supply was successfully switched from SP at the end of January. As with some other ex-SP escapees, my previously-closed account was miraculously re-opened (along with "…sorry to see you go…" again). When the YE credit was received and already having settled SP's final bill by direct debit, they said the proceeds would be automatically paid into my bank account.

Marvellous – what could go wrong now? Well, they've just sent the following:-




Just what are they playing at? The account has been settled, so there shouldn't be another bill. The amount in question is a couple of hundred. I'll fire off an e-mail to them, in the vain hope of a sensible reply.

That’s an automated mail shot that doesn’t take into account what status your account is in. I had it too after I’d settled my account with them including the YE credit being deducted from my final bill.