Yorkshire energy ?

worrywart_3

[Deleted User] said:

Stuart42 said:

Just in contrast to what other have been saying - I got my YE final bill 3 weeks ago today.  It still hasn't been credited to my SP account

Ditto except I am now at 4 weeks now

The latest reply from SP to my original email sent to them (on 23rd Feb)

 I am writing further to our e-mail sent to you on 25th February 2021 (Basic confirmation of receipt of my email sent on 23rd Feb).  I would like to reassure that we are still working hard (really?) to gain further information regarding your enquiry (re Refund of YE credit) and we hope to have an update for you within the next 5 working days (What is the betting that SP states that SP are waiting from information from the administrators?)

So I give it to mid-March and then the cycle starts again.......I will not give up

I’m five mths and still waiting for my refund from so from tonik I have forwarded them my final bill and chase weekly so four weeks is nothing!!

locky123

masonic said:

DerwentMailman said:

masonic said:

Octopus is still waiting for my opening readings to be validated, it's been 6 weeks since my supply start date and nearly 7 weeks since I provided the opening readings. It seems like the validation process is not fit for purpose since there is a regulatory requirement for the losing supplier to produce a final bill using validated readings within 6 weeks of a switch taking place.

I take it that Octopus have not raised a statement with you yet?  What is their take on your read validation (assuming that you have been in contact with them)?

No, they've told me they cannot start billing me until the readings are validated. They have also told me they are unable to follow up with the meter validation company until 6 weeks after the supply start date (so I'll be chasing them to do so now this has passed).

They did also mention that reads can sometimes get lost, presumably the data collector engraves them in cuneiform script into stone tablets and sometimes drops them when preparing the abacus for the calculation.

I assume that they've taken direct debits, just cant produce a bill.

masonic

locky123 said:

masonic said:

DerwentMailman said:

masonic said:

Octopus is still waiting for my opening readings to be validated, it's been 6 weeks since my supply start date and nearly 7 weeks since I provided the opening readings. It seems like the validation process is not fit for purpose since there is a regulatory requirement for the losing supplier to produce a final bill using validated readings within 6 weeks of a switch taking place.

I take it that Octopus have not raised a statement with you yet?  What is their take on your read validation (assuming that you have been in contact with them)?

No, they've told me they cannot start billing me until the readings are validated. They have also told me they are unable to follow up with the meter validation company until 6 weeks after the supply start date (so I'll be chasing them to do so now this has passed).

They did also mention that reads can sometimes get lost, presumably the data collector engraves them in cuneiform script into stone tablets and sometimes drops them when preparing the abacus for the calculation.

I assume that they've taken direct debits, just cant produce a bill.

Yes, DDs are unaffected, just usage statements.

locky123

So where SP have given a final electric bill showing zero units used, then this could be due to the final meter reading not being validated? Does the same company validate the gas as they can validate this in time? My own electric switch from SP went with no issues, but I did provide them with final readings. The switch where they provided a zero electric bill was for a neighbour where they didnt send SP a final reading.

masonic

locky123 said:

So where SP have given a final electric bill showing zero units used, then this could be due to the final meter reading not being validated? Does the same company validate the gas as they can validate this in time? My own electric switch from SP went with no issues, but I did provide them with final readings. The switch where they provided a zero electric bill was for a neighbour where they didnt send SP a final reading.

SP seems happy to use unvalidated final reads, although they are not supposed to. They issued me with a final bill and closed my account using an unvalidated read. In your case it seems the opening reading is the one they don't have - even though you would have given it to them directly.

There are a number of meter validation companies and it appears to be the choice of the supplier gaining the supply. Different regulatory rules apply to gas supplies, so I don't know if the same process is used.

locky123

masonic said:

locky123 said:

So where SP have given a final electric bill showing zero units used, then this could be due to the final meter reading not being validated? Does the same company validate the gas as they can validate this in time? My own electric switch from SP went with no issues, but I did provide them with final readings. The switch where they provided a zero electric bill was for a neighbour where they didnt send SP a final reading.

SP seems happy to use unvalidated final reads, although they are not supposed to. They issued me with a final bill and closed my account using an unvalidated read. In your case it seems the opening reading is the one they don't have - even though you would have given it to them directly.

There are a number of meter validation companies and it appears to be the choice of the supplier gaining the supply. Different regulatory rules apply to gas supplies, so I don't know if the same process is used.

Is there a difference between meter reading validation and meter identification, as NR dont know any meter details?
I thought that when you see the supplier name change using the online database, then your new supplier should have your meter details.

masonic

locky123 said:

masonic said:

locky123 said:

So where SP have given a final electric bill showing zero units used, then this could be due to the final meter reading not being validated? Does the same company validate the gas as they can validate this in time? My own electric switch from SP went with no issues, but I did provide them with final readings. The switch where they provided a zero electric bill was for a neighbour where they didnt send SP a final reading.

SP seems happy to use unvalidated final reads, although they are not supposed to. They issued me with a final bill and closed my account using an unvalidated read. In your case it seems the opening reading is the one they don't have - even though you would have given it to them directly.

There are a number of meter validation companies and it appears to be the choice of the supplier gaining the supply. Different regulatory rules apply to gas supplies, so I don't know if the same process is used.

Is there a difference between meter reading validation and meter identification, as NR dont know any meter details?
I thought that when you see the supplier name change using the online database, then your new supplier should have your meter details.

Meter details should be confirmed at the start of the switching process (I could see my meter serial number via my new supplier long before my switch completed). If you have checked the national database, then you'll have seen that it is all based on Meter Point Administration Number. The reading history should become available to them when they take over the supply. It sounds like there are issues with your switch. Has your meter been changed recently?

Tranboy

No bill from YE, no bill or account number from SP. Switched to Neon and account started 3/1/21 third payment due out tomorrow. I only had electricity so maybe it made it simpler.

locky123

masonic said:

locky123 said:

masonic said:

locky123 said:

So where SP have given a final electric bill showing zero units used, then this could be due to the final meter reading not being validated? Does the same company validate the gas as they can validate this in time? My own electric switch from SP went with no issues, but I did provide them with final readings. The switch where they provided a zero electric bill was for a neighbour where they didnt send SP a final reading.

SP seems happy to use unvalidated final reads, although they are not supposed to. They issued me with a final bill and closed my account using an unvalidated read. In your case it seems the opening reading is the one they don't have - even though you would have given it to them directly.

There are a number of meter validation companies and it appears to be the choice of the supplier gaining the supply. Different regulatory rules apply to gas supplies, so I don't know if the same process is used.

Is there a difference between meter reading validation and meter identification, as NR dont know any meter details?
I thought that when you see the supplier name change using the online database, then your new supplier should have your meter details.

Meter details should be confirmed at the start of the switching process (I could see my meter serial number via my new supplier long before my switch completed). If you have checked the national database, then you'll have seen that it is all based on Meter Point Administration Number. The reading history should become available to them when they take over the supply. It sounds like there are issues with your switch. Has your meter been changed recently?

Nothing changed. Another recent Neon Reef switcher has the same problem, so either its Neon Reef or the validation 'industry'. The MPAN info is blank on the NR app so will send them an email to get answer why they arent showing my MPAN details. 
All I get back when querying Northern Powergrid is

Dear Customer,

Thank you for using our 'Who is my electicity supplier?' service. Here are your
electricity supplier details:

Supplier Name:
Supplier Contact Number:	N/A

Regards,

Northern Powergrid

masonic

locky123 said:

masonic said:

locky123 said:

masonic said:

locky123 said:

So where SP have given a final electric bill showing zero units used, then this could be due to the final meter reading not being validated? Does the same company validate the gas as they can validate this in time? My own electric switch from SP went with no issues, but I did provide them with final readings. The switch where they provided a zero electric bill was for a neighbour where they didnt send SP a final reading.

SP seems happy to use unvalidated final reads, although they are not supposed to. They issued me with a final bill and closed my account using an unvalidated read. In your case it seems the opening reading is the one they don't have - even though you would have given it to them directly.

There are a number of meter validation companies and it appears to be the choice of the supplier gaining the supply. Different regulatory rules apply to gas supplies, so I don't know if the same process is used.

Is there a difference between meter reading validation and meter identification, as NR dont know any meter details?
I thought that when you see the supplier name change using the online database, then your new supplier should have your meter details.

Meter details should be confirmed at the start of the switching process (I could see my meter serial number via my new supplier long before my switch completed). If you have checked the national database, then you'll have seen that it is all based on Meter Point Administration Number. The reading history should become available to them when they take over the supply. It sounds like there are issues with your switch. Has your meter been changed recently?

Nothing changed. Another recent Neon Reef switcher has the same problem, so either its Neon Reef or the validation 'industry'. The MPAN info is blank on the NR app so will send them an email to get answer why they arent showing my MPAN details. 
All I get back when querying Northern Powergrid is

Dear Customer,

Thank you for using our 'Who is my electicity supplier?' service. Here are your
electricity supplier details:

Supplier Name:
Supplier Contact Number:	N/A

Regards,

Northern Powergrid

Edit: OREG corresponds to Neon Reef according to this: https://www.mrasco.com/company-group-and-legal-entity-mapping/

So it does look like all is well.