Yorkshire energy ?

uptdale

Deleted_User said:

So where do we stand with the Overcharging refunds announced today by OFGEM, in respect of 18 suppliers? I don’t know who the 18 are, but I do know that one of them is, of course, Scottish Power. Unlikely that YE was one, but how do we get an SP refund if we have left/in the process of leaving, for the period we were/are with them? Anyone know if the overcharging related to a period in the past, or is still ongoing? 

Ah, that explains the mystery £5 which arrived in my bank account from Ovo in November.  I left them over 5 years ago!

Phones4Chris

masonic said:

BedrockFred said:

Well decided to ring SP rang at 13:30 used the call back feature finally got a call back at 17:21 got the press one to conect to a SP rep did that waited for 21mins and was cut off.
Sent an email 7 days ago and no reply 
How long do I need to wait to make a formal complaint, glad I am not a customer anymore but do want my £200 plus credit back

The dedicated YE 2nd class helpline closes before then, and you can't get access to the normal helpline with longer opening hours if you are an ex-YE customer. I predict they won't be able to answer your question to your satisfaction anyway.

You can make a formal complaint at any time.

Where did that one come from? I know it's nearly two months ago, but I had no problem on a Saturday back then! Is it something they've recently started doing?
I also found when I last rang the YE dedicated helpline, despite it "warning" about being extremely busy (whatever the words were) I ignored the ring-back option (after seeing so many posts on here where people never got one) and I was answered within 10 minutes

locky123

To those that have successfully switched from SP,  has your new supplier had any delays in getting your meter details from the industry? My new electric supply with Neon Reef started on 22 Jan but they cannot fully set up my account due to not receiving my meter details, preventing any meter readings being submitted online. I've sent emails to confirm opening reading, which have been acknowledged. 

[Deleted User]

locky123 said:

To those that have successfully switched from SP,  has your new supplier had any delays in getting your meter details from the industry? My new electric supply with Neon Reef started on 22 Jan but they cannot fully set up my account due to not receiving my meter details, preventing any meter readings being submitted online. I've sent emails to confirm opening reading, which have been acknowledged. 

Yes to delays in electricity - still marked as unconfirmed serial!  This is what I got from Avro a day or two ago

 Avro Stated:
 'I have received a response from the data collector regarding this and we are awaiting the reading to be validated with your previous supplier and have been advised this can take up to 30 days from your live date 03/02/2021.' 

What on earth SP has got to do with it????  Even though I have sent Avro photos of my meter with its opening read and Meter Serial Number clearly visible, my account is still missing both the MSN and the opening validated read even though Avro can tell me what my submitted opening read was and the MSN on their systems.  The MPAN is available for electric.  All details for the gas are present and correct.  It seems that the validation process taking place for some (i.e new supplier taking the reads and submitting it to the DC for independent validation) is different to the process that appears to be taking place if the above reply is an accurate reflection of what is actually happening ATM!

Tharweb

DerwentMailman said:

locky123 said:

To those that have successfully switched from SP,  has your new supplier had any delays in getting your meter details from the industry? My new electric supply with Neon Reef started on 22 Jan but they cannot fully set up my account due to not receiving my meter details, preventing any meter readings being submitted online. I've sent emails to confirm opening reading, which have been acknowledged. 

Yes to delays in electricity - still marked as unconfirmed serial!  This is what I got from Avro a day or two ago

 Avro Stated:
 'I have received a response from the data collector regarding this and we are awaiting the reading to be validated with your previous supplier and have been advised this can take up to 30 days from your live date 03/02/2021.' 

What on earth SP has got to do with it????  Even though I have sent Avro photos of my meter with its opening read and Meter Serial Number clearly visible, my account is still missing both the MSN and the opening validated read even though Avro can tell me what my submitted opening read was and the MSN on their systems.  The MPAN is available for electric.  All details for the gas are present and correct.  It seems that the validation process taking place for some (i.e new supplier taking the reads and submitting it to the DC for independent validation) is different to the process that appears to be taking place if the above reply is an accurate reflection of what is actually happening ATM!

Avro were due to produce my bill by 25th February. No bill had been produced by this Monday. My gas readings were showing in the account, but electricity were not, despite me entering them at least twice and emailing Avro about it.
So I entered the opening electricity reading again.

It could be a coincidence, but the next day I checked, a bill became available. They had used the opening electricity read, presumably from the industry, the one that SP had used on my first closing bill, which was too high. It alleged I'd used 3 weeks worth in one day. I got SP to change this by on line chat, but as Avro had accepted it, it means my bill is £10 less than or should be, I'm not arguing as it's in my favour. 

So my SP bill was £25 under and Avro £10 under, this SOLR process has been beneficial to me. Providing I get my £250 credit from SP eventually that is.

masonic

Tharweb said:

It could be a coincidence, but the next day I checked, a bill became available. They had used the opening electricity read, presumably from the industry, the one that SP had used on my first closing bill, which was too high. It alleged I'd used 3 weeks worth in one day. I got SP to change this by on line chat, but as Avro had accepted it, it means my bill is £10 less than or should be, I'm not arguing as it's in my favour.

Don't count your chickens. If SP and Avro have used different readings for the account handover then this is likely to catch up with you eventually. There are threads in which people have complained about being chased by an ex-supplier over a disputed reading months after they left.

Tharweb

masonic said:

Tharweb said:

It could be a coincidence, but the next day I checked, a bill became available. They had used the opening electricity read, presumably from the industry, the one that SP had used on my first closing bill, which was too high. It alleged I'd used 3 weeks worth in one day. I got SP to change this by on line chat, but as Avro had accepted it, it means my bill is £10 less than or should be, I'm not arguing as it's in my favour.

Don't count your chickens. If SP and Avro have used different readings for the account handover then this is likely to catch up with you eventually. There are threads in which people have complained about being chased by an ex-supplier over a disputed reading months after they left.

I'll bare that in mind and keep the photographic evidence. 

locky123

I was helping a neighbour switch from SP to Avro Energy, It went OK and have now had the final bills from SP. The gas is correct but the electricity is showing as zero kWh used. They were sent the final meter reading and relied on YE to provide initial reading. SP applied the initial meter reading but they have entered the same reading for the final one. Avro have the correct opening meter readings. Do you think SP will find out their mistake? Operator error?

causeequalstime

locky123 said:

To those that have successfully switched from SP,  has your new supplier had any delays in getting your meter details from the industry? My new electric supply with Neon Reef started on 22 Jan but they cannot fully set up my account due to not receiving my meter details, preventing any meter readings being submitted online. I've sent emails to confirm opening reading, which have been acknowledged. 

Yes,  I am in the exact same situation with Neon Reef.  Have no idea why it is so difficult to get meter details from the 'industry'.

bagand96

locky123 said:

To those that have successfully switched from SP,  has your new supplier had any delays in getting your meter details from the industry? My new electric supply with Neon Reef started on 22 Jan but they cannot fully set up my account due to not receiving my meter details, preventing any meter readings being submitted online. I've sent emails to confirm opening reading, which have been acknowledged. 

I switched to Avro last month.  Provided opening readings to them as normal.  These appeared fairly quickly in my Avro account along with the correct meter numbers (from memory gas took a few days longer).  Scottish Power generated a final bill quickly with the correct readings, although I had provided them the same readings when they emailed asking.

Haven't had my first bill from Avro yet, that will be the last step to check it all went OK.  I gave them my first monthly readings at the weekend, no statement yet although they do say it can take upto 5 working days.  I do miss the YE and Tonik days of giving meter readings and getting a bill within minutes!