Yorkshire energy ?

BedrockFred

Yes got the SP email, my final bill from YE landed on the 18th Feb so if the two week time frame mentioned in this thread is good I should expect to get my £200 plus credit around the 4th March ?? 
SP collected their final bill amount on the 22nd Feb
I have left SP but left the DD running why can't SP just pay my credit into my bank account instead of sending a cheque

rooster47

Got the SP email from SP also.

Chased YE for an update on my still missing final bill, got this, admittedly quick, reply:

Please accept my apologies for any delay in the final bill, there are 7 of us trying to complete all of the data from over 74,000 accounts and we are working as quickly as we can. 

Kind Regards,

The Yorkshire Energy team

0113 451 0700
https://ye.co.uk
help@ye.co.uk

7 people working on final bills, 5 days a week, excl weekends and Xmas, since 6 December!! Can it be that difficult to enter 1/2 meter readings?

[Deleted User]

rooster47 said:

Got the SP email from SP also.

Chased YE for an update on my still missing final bill, got this, admittedly quick, reply:

Please accept my apologies for any delay in the final bill, there are 7 of us trying to complete all of the data from over 74,000 accounts and we are working as quickly as we can. 

Kind Regards,

The Yorkshire Energy team

YE have been quoting that 74000 figure for at least two weeks, if not longer. It can't STILL be 74000, that was the total. 
Had the generic SP email today, and also another begging me not to switch away. 

Bossworld

[Deleted User] said:

I've now received a generic email from SP but at least it acknowledges that I still exist as being a former YE-customer.  
Q1)  Have others received this email ?
Q2) Was the credit then applied shortly thereafter if you did receive said email?
Q3)  Did anyone get their credit without getting this email?
 

I got the same generic email today. Seems a bit far fetched to say they’ve ‘started’ to receive that information but hey ho.

Incidentally my call to query the SP opening read last week seems to have been in vain. Lost 20 mins on the phone yesterday to someone who was slowly explaining the basic logic of an SP starting figure being higher than it should be, means paying less to YE. 

All fine... except I’m fully aware of that and the reason for my query is that SP are therefore taking extra money when it should have gone to YE’s cheaper tariff.

Trev456

Bossworld said:

[Deleted User] said:

I've now received a generic email from SP but at least it acknowledges that I still exist as being a former YE-customer.  
Q1)  Have others received this email ?
Q2) Was the credit then applied shortly thereafter if you did receive said email?
Q3)  Did anyone get their credit without getting this email?
 

I got the same generic email today. Seems a bit far fetched to say they’ve ‘started’ to receive that information but hey ho.

Incidentally my call to query the SP opening read last week seems to have been in vain. Lost 20 mins on the phone yesterday to someone who was slowly explaining the basic logic of an SP starting figure being higher than it should be, means paying less to YE. 

All fine... except I’m fully aware of that and the reason for my query is that SP are therefore taking extra money when it should have gone to YE’s cheaper tariff.

If it's an estimated read then you can't do much about it I guess?
I fortunately read my meters on the 5/12 when YE ceased trading. I've already told SP the correct GAS reading twice. Giving them until Monday to fix the situation. It just happens that I'd be paying £10 more. That's not going to happen on principle.
Reading the early pages of this thread, I could never see why people were getting wound up. I'm beginning to understand why now!  I'm so glad I decided to switch away.

Phones4Chris

DerwentMailman said:

I've now received a generic email from SP but at least it acknowledges that I still exist as being a former YE-customer.  
Q1)  Have others received this email ?
Q2) Was the credit then applied shortly thereafter if you did receive said email?
Q3)  Did anyone get their credit without getting this email?
 

Q3, yes, the credit appeared 2 weeks after the final YE bill. Q1, No. I didn't get a Final Bill email from SP, (but the email that "My Account was now all set" was the last day with SP!). The SP final bill just appeared in "My Account" after I gave them the final reading.  Q2 N/A.
As you know the account closed when the switch was completed, then it re-opened with the bills, then it closed when the DD was taken on the 16th for the "final" bill for all usage with SP. Then it re-opened when the YE credit appeared last Friday, which is still there and I had an email about it on Tuesday. I wonder what email or post will turn up next

Stonesmike

BedrockFred said:

Yes got the SP email, my final bill from YE landed on the 18th Feb so if the two week time frame mentioned in this thread is good I should expect to get my £200 plus credit around the 4th March ?? 
SP collected their final bill amount on the 22nd Feb
I have left SP but left the DD running why can't SP just pay my credit into my bank account instead of sending a cheque

More or less the same for me. I also queried the question of credit being payed by cheque as it sounds an old fashioned way of doing it, especially in these times as well.

phillw

Stonesmike said:
I also queried the question of credit being payed by cheque as it sounds an old fashioned way of doing it, especially in these times as well.

It's annoying because they are getting to hold onto the money all the time it's in the post and it could go missing.
But then you scan it with your phone and it's in your bank.

Treewood

Scottish Power have failed to sent me an amended final bill with correct meter readings, within the promised 5 working days.  

I have therefore raised a complaint stating unless I receive a satisfactory corrected bill, or an agreement not to take any payment until industry validated reading are available,  I plan to cancell my direct debit due on 3rd March.

They may of course then try to charge me the higher non direct debit tariff.  I will in turn challenge this since the problem is solely due to their not following industry standard procedures.

Phones4Chris

Hope this helps @Stonesmike @phillw

BedrockFred said:

........................SP collected their final bill amount on the 22nd Feb
I have left SP but left the DD running why can't SP just pay my credit into my bank account instead of sending a cheque

I mentioned in a post a while ago, they've collected the final bill, I've left the DD in place, the credit has appeared in "My Account" and it says it will be paid to the bank account, quote "As your account’s in credit, we’ll automatically refund your balance into your bank account. If you cancel your Direct Debit, we’ll send you a cheque."
So we wait to see if it is!