Yorkshire energy ?

ThinWilly

masonic said:

ThinWilly said:

Expect to get any refund owed by cheque btw if you have left Scottish Power before your credit is resolved even if you still have a direct debit in place. That direct debit was to take money off YOU I don't think it will be vice versa, happy to be proved wrong though.

Many organisations require an active direct debit to send an electronic payment to your bank account as they use this for confirmation the bank account is still open. So without a direct debit, a cheque is assured. Keeping the direct debit will not guarantee a refund will be made electronically, however, they could still opt to send a cheque.

True but going on past experience when I have been a Scottish Power customer in the past they have always issued me with a cheque. Might be different this time, as it is only going to be a fiver for me a cheque will be fine anyway. It will be interesting to see if they issue cheques to people with active direct debits this time though. 

dreamypuma

Trev456 said:

So 11weeks, 4 days since YE's demise. I'm owed £506 in credit. Heard nothing. I've contacted  help@ye.co.uk , today via email but all I get is a 'bot' email which doesn't help my specific case. I'd just happened to read the meters on the 5/12 and had a generated bill that day so I would have thought sorting out my account would be straightforward.
Still awaiting SP getting the gas start reading correct. They wanted 10-14 days to do this. I used to work in  IT so there's something really wrong with their systems if it takes this long. If it's not correct next week (they'll have had 2 weeks) I will definitely raise a complaint.
I understand that I mustn't take any more readings now before I leave SP next month as that can cause issues. I'll be glad to move away. Is this really so difficult to get meter readings correct?

Good luck with raising a complaint. I raised one last week, and was given a complaints reference number. We had a call scheduled with a complaints handler for between 8am and 9am today. 

In typical Scottish Power style the call never materialised.

Trev456

goatfaced said:

Trev456 said:

So 11weeks, 4 days since YE's demise. I'm owed £506 in credit. Heard nothing. I've contacted  help@ye.co.uk , today via email but all I get is a 'bot' email which doesn't help my specific case. I'd just happened to read the meters on the 5/12 and had a generated bill that day so I would have thought sorting out my account would be straightforward.
Still awaiting SP getting the gas start reading correct. They wanted 10-14 days to do this. I used to work in  IT so there's something really wrong with their systems if it takes this long. If it's not correct next week (they'll have had 2 weeks) I will definitely raise a complaint.
I understand that I mustn't take any more readings now before I leave SP next month as that can cause issues. I'll be glad to move away. Is this really so difficult to get meter readings correct?

Wow, I emailed to ask if they had lost my gas reading, giving it again in the email and they changed added it three days later and replied to say they'd done it. Why would it take 2 weeks with yours? It took longer for a bill to be generated, and even longer for me to be able to see the bill. I imagine they have an elderly secretary producing each pdf individually...

Originally, my gas reading wasn't there. I gave them the value. They couldn't apply it for some reason.
They then estimated my gas bill with something like £10 in their favour. I then rang them and told them the correct reading (again). The helpful person reckoned it would take about 10-14 days. Clocks ticking and I'm really fed up with SP now and glad I'm leaving but will be raising a complaint next week if it isn't fixed. 

GunJack

Guys, for those who've had it, what seems to be typical timescales from final YE bill generated to SP crediting the account?

masonic

GunJack said:

Guys, for those who've had it, what seems to be typical timescales from final YE bill generated to SP crediting the account?

For me: Final YE bill 4th Feb, credit added to SP account 18th Feb, so 2 weeks.

bagand96

GunJack said:

Guys, for those who've had it, what seems to be typical timescales from final YE bill generated to SP crediting the account?

Two weeks to the day from those who've reported here. 

My dates were the same as @masonic and I think there were a few others, it appears we were the first big batch to get done so not sure if it will work the same for all. 

[Deleted User]

bagand96 said:

GunJack said:

Guys, for those who've had it, what seems to be typical timescales from final YE bill generated to SP crediting the account?

Two weeks to the day from those who've reported here  

The two weeks appears to be good for those that have been successful but I'm one of those whose credit balance has fallen into a black hole and the email I've just received from SP does not fill me full of hopeI

Scottish Power stated to me in an email today;

I would like to inform you that though we will honour the credit balance but we don't have direct access to the Yorkshire energy database or this credit balance. We are also waiting for the confirmation and credit details from Yorkshire energy admin.

I appreciate that this process has taken some time however I am going to investigate this for you today and work with our support team to ensure that I can provide you with the most up to date and accurate information.

To enable me to provide you with an update I will need to pass this enquiry to our support team for investigation, however please be assured that I will contact you with a further update within the next 5 working days.

[Deleted User]

GunJack said:

Guys, for those who've had it, what seems to be typical timescales from final YE bill generated to SP crediting the account?

The other thing to note is what YE state on their website:

YE state on their website:

If you have already received your final bill and you have a credit balance, this credit will be refunded by Scottish Power or added to your Scottish Power account. Scottish Power will be in touch within 4 weeks of your bill being issued to reimburse any credits owed.

GunJack

[Deleted User] said:

GunJack said:

Guys, for those who've had it, what seems to be typical timescales from final YE bill generated to SP crediting the account?

The other thing to note is what YE state on their website:

YE state on their website:

If you have already received your final bill and you have a credit balance, this credit will be refunded by Scottish Power or added to your Scottish Power account. Scottish Power will be in touch within 4 weeks of your bill being issued to reimburse any credits owed.

Yeah, I had seen that, but was sure people were reporting less, hence asking

[Deleted User]

If you switch away from a supplier, with a balance owing, and with a DD mandate  still open, is that supplier entitled to use that mandate to pay the full balance of the debt in one go? Notwithstanding the fact that it may be a considerable amount, and more than a normal monthly instalment, partly due to them taking so long to set things up. If so, do they have to inform the customer of when they are going to take it, to allow the funds to be transferred to cover it? There is no normal date pattern, as they have only taken one payment, the first and opening one.