Yorkshire energy ?

[Deleted User]

jinxandrosie said:

Last week I emailed SP who asked for a copy of the final bill (which are still on the YE website). I sent it by email and on Monday a cheque arrives (although it may simply have been on it's way anyway). From here SP look efficient.....

I've just sent SP an email with the final bill attached - hope I do as well as you did.

Verdigris

Just got my cheque from SP for my YE credit. Hurrah!

Diesel44

I have let my change from YE to SP take it's course, sounds like I have had an easy ride compared to other posters, albeit a very slow one.
My meter readings given to SP at start, were the ones on my YE final bill. DD was set up ok.
Just require my credit balance to appear on my SP account.
This afternoon I have Initiated a move to Neon Reef via the referrers board, SP too expensive to stay any longer.

[Deleted User]

Just had an email from SP saying that my credit from Yorkshire Energy has been added to my account. Handy as my final bill from SP is due in the next few weeks as I move to Symbio yesterday.

Stuart42

Got my final bill from YE on 10th Feb.  Hasn't been credited to my SP account yet.  I've already left and par- paid my final SP bill so that the YE credit exactly clears the remainder when it eventually comes through

Phones4Chris

Diesel44 said:

I have let my change from YE to SP take it's course, sounds like I have had an easy ride compared to other posters, albeit a very slow one.
My meter readings given to SP at start, were the ones on my YE final bill. DD was set up ok.
Just require my credit balance to appear on my SP account.
This afternoon I have Initiated a move to Neon Reef via the referrers board, SP too expensive to stay any longer.

Well my SP journey has been tardy and disjointed but otherwise they've not got anything "wrong" so far. So good luck with your move to Neon Reef but DON'T give SP any meter readings within 5 days of your move, otherwise NR or their industry body may foul up your opening reading as has happened here https://forums.moneysavingexpert.com/discussion/comment/78098256/#Comment_78098256

Phones4Chris

gsmh said:

................ I was so annoyed with Green-energy I have switched away - to Neon Reef for electricity - so it will be interesting to see if they actually use the opening read I sent them, or, like Green, conjure up some other reading which takes their fancy.

Keep an eye on it, see my previous post here.

Phones4Chris

masonic said:

Phones4Chris said:

masonic said:

Phones4Chris said:

masonic said:

This was the sort of thing I feared when giving SP my final readings. I'm presuming the 25/01/2021 was the reading you gave NR in advance of your switch date, and the 29/01/2021 is the industry deemed reading that has come back from the Data Collector. This doesn't make sense as the tolerance should be 2.5x expected usage, and the reading you supplied is only 33 units higher than your expected usage to 29/01/2021.

Suggest you give this a read as it might help you understand what's going on and what should have happened: https://octopus.energy/blog/secret-life-opening-meter-reading/

Something isn't right.

NO, as I said in the post the 25th reading I did NOT give to NR. That was an interim reading to SP so I could get an SP bill (not final bill) as I hadn't had one since end of November. That worked fine. As did my final bill from SP. The "fly" in the ointment is NR cocking up the readings from the incompetent company they've chosen. The dates on the readings make it blindingly obvious that someone has fouled up! The reading on the 29th CANNOT be less than the 25th.
Edit: To be clear, the ONLY reading I provided to NR was very late on the 28th, might have been just past midnight (hence 29th), which was an opening reading of 13430.

So you are saying NR are picking this up from SP (much the same as SP showed the last reading submitted to YE prior to them going bust for many people)? Was this reading given to SP on 25th 13430, i.e. the same reading you gave to NR on 29th? Or have they mixed up the two readings and 25th reading should be 13397 instead of 13430 and vice versa?

Sorry if I haven't been clear, I haven't re-read my previous posts again, the 13397 was given to SP ONLY on the 25th (for an interim bill which I got). 13430 was given to NR on the 28th/29th as the opening reading. I subsequently gave 13430 to SP as well when they sent an email asking for a closing reading so they produced the final (correct) bill. It's NR that have got the readings mixed up when they (or their "industry body") has looked at the regional database. As I've just posted in another thread, IIRC suppliers can see all the data when they look at the database.

Ok, I now understand. This is very strange as the 13397 reading given to SP should have been entered onto the database by SP and NR should not be able to change historic readings after taking over your supply. It is possible that because there was already a reading on the database within 5 days of your supply start date, NR is trying to use this, but that still doesn't explain why the opening read has been associated with the earlier date. The fact they have tried to quote the 250 kWh minimum discrepancy for disputing a deemed reading suggests NR did not do anything with the 13430 reading it was supplied and instead used the 13397 reading that was already on the database. I can't see how it can be anything but NR's error, if the 13430 reading was forwarded for validation it would have been accepted.

Quote "The fact they have tried to quote the 250 kWh minimum discrepancy for disputing a deemed reading suggests NR did not do anything with the 13430 reading it was supplied and instead used the 13397 reading that was already on the database. I can't see how it can be anything but NR's error, if the 13430 reading was forwarded for validation it would have been accepted."
That's precisely my view, thanks for that comment, I'll use that in my next email to them since a time of posting I've had no response from them, not even an acknowledgement, to my email yesterday. Perhaps they now have too many customers they can't reply promptly as they've been quoted  as doing until recently!

Phones4Chris

gsmlnx said:

Just had an email from SP saying that my credit from Yorkshire Energy has been added to my account. Handy as .......................

Well I've also had an email this afternoon after the credit appeared on Friday, I dare say it'll arrive in the post soon as well, as happened with the two previous bills! They just said it will appear in the next bill they send me .......ha! As I don't owe them anything that'll be interesting as they don't say when they will pay it to my bank account! (this of course subject to no foul-ups resulting from my NR fiasco (see my earlier posts here).

c1995

I've also received an email from SP saying I have a credit balance transferred from YE (as expected). However my final SP direct debit went out last Friday therefore closing my account. So hopefully they will be transferring the credit to my account soon?