Yorkshire energy ?

YorkieMan2

Having decided to switch to Octopus Energy, I checked their latest rates and found they had sneaked a price rise in during last week. On checking my shortlisted suppliers I see that AVRO had actually become cheaper so have literally just made the switch.  Bye Bye SP.

phillw

masonic said:
However, the delay in YE completing that process is not, everyone ought to have their final bills by now.

The problem I see is that I don't have a YE final bill, so the close readings could be higher than the SP opening readings and the SP closing readings could be higher than the Avro opening readings.
I'm not sure whether to go for the nuclear option and cancel my DD on the basis that they haven't supplied an accurate bill, because I don't want SP to have a single penny more than they could justify in court.

masonic

phillw said:

masonic said:
However, the delay in YE completing that process is not, everyone ought to have their final bills by now.

The problem I see is that I don't have a YE final bill, so the close readings could be higher than the SP opening readings and the SP closing readings could be higher than the Avro opening readings.
I'm not sure whether to go for the nuclear option and cancel my DD on the basis that they haven't supplied an accurate bill, because I don't want SP to have a single penny more than they could justify in court.

In the situation where you have grounds to believe opening or closing readings haven't been through the correct validation process, then it wouldn't be unreasonable to dispute the bill. SP should then put a stay on collecting payment. Whether this is a better option than simply letting them do as they wish and then hitting them with a formal complaint if it turns out the bill is incorrect is debatable. I'm pondering next steps myself. Most likely the reads will match up, unless they are considerably higher than your average usage.

Phones4Chris

So is it obvious?

Treewood said:

I have promptly heard from Neon Reef that Scottish Power cannot raise my final statement until my reading has been validated and they have received it through the "D0086 workflow" - which can take up to 32 days.  It seems the bill issued to me this morning was out of order - although their representative could not really appreciate there was an issue!

DerwentMailman said:

Treewood said:

I have promptly heard from Neon Reef that Scottish Power cannot raise my final statement until my reading has been validated and they have received it through the "D0086 workflow" - which can take up to 32 days.  It seems the bill issued to me this morning was out of order - although their representative could not really appreciate there was an issue!

Did a bit of digging via
https://dtc.mrasco.com/ListDataFlows.aspx
for the above workflow D0086.  No surprise that this is just a fancy way of stating the blooming obvious which brings me back to my previous post as to why the validation process can take as long as it can do for some (possibly many) and 32 days seems way over the top in this day and age.  And why do Scottish Power persist in shoving out final bills that are not based on industry verified readings/industry deemed readings?  All sorts of issues can and will arise if new and old suppliers are not singing from the same songsheet in reguard to opening/closing reads needing to be the same.

D0086 Flow  Description:

Transfer change of supplier readings that have passed validations, failed validations and that are deemed readings.

It seems, since my last post, things weren't going as "smoothly" as I thought. I've already had and paid my final bill from SP based on the openIng reading I gave Neon Reef which I also gave to SP as closing reading. I didn't get the "workflow" excuse nonsense after my "chat" today after I discovered the following (I got the "it's within the 250kWh" nonsense, which is obviously stupid)


The "blue arrowed" bit said "Customer" before my Chat!

This is the email I’ve now sent them –

 

Further to the on-line chat. Attached are the interim bill and final bill from Scottish power.
I draw your attention to page 3 of each bill.
Frankly, you need to tell this "industry body" that their procedures are flawed and I object most strongly to being told that two readings I provided are not valid. Secondly I provided YOU with an opening reading of 13430, so someone has failed to follow existing procedures as the reading on the 25th of 13397 was not provided to you and should not be used by you. The Industry "body" knows damned well that it's the opening reading provided by the customer to the new supplier is the one that should be used for the closing reading of the previous supplier, not some mish-mash of the other way around.
I am not going to be satisfied with a "credit" as you are suggesting. This all needs to be corrected.

Regards.


It seems what I've learnt (if correct) it's the company that employs the "Industry body" independent experts to do the validation process (if they choose). Clearly they are incompetent, and Neon Reef couldn't even enter the data correctly anyway! We'll see what happens, I can see a formal complaint brewing if common sense doesn't prevail.

masonic

Phones4Chris said:

It seems, since my last post, things weren't going as "smoothly" as I thought. I've already had and paid my final bill from SP based on the openIng reading I gave Neon Reef which I also gave to SP as closing reading. I didn't get the "workflow" excuse nonsense after my "chat" today after I discovered the following (I got the "it's within the 250kWh" nonsense, which is obviously stupid)

This was the sort of thing I feared when giving SP my final readings (which I only did reluctantly in response to an estimated final bill). I'm presuming the 25/01/2021 was the reading you gave NR in advance of your switch date, and the 29/01/2021 is the industry deemed reading that has come back from the Data Collector. This doesn't make sense as the tolerance should be 2.5x expected usage, and the reading you supplied is only 33 units higher than your expected usage to 29/01/2021.

Suggest you give this a read as it might help you understand what's going on and what should have happened: https://octopus.energy/blog/secret-life-opening-meter-reading/

Something isn't right.

Phones4Chris

masonic said:

This was the sort of thing I feared when giving SP my final readings. I'm presuming the 25/01/2021 was the reading you gave NR in advance of your switch date, and the 29/01/2021 is the industry deemed reading that has come back from the Data Collector. This doesn't make sense as the tolerance should be 2.5x expected usage, and the reading you supplied is only 33 units higher than your expected usage to 29/01/2021.

Suggest you give this a read as it might help you understand what's going on and what should have happened: https://octopus.energy/blog/secret-life-opening-meter-reading/

Something isn't right.

NO, as I said in the post the 25th reading I did NOT give to NR (quote "as the reading on the 25th of 13397 was not provided to you and should not be used by you"). That was an interim reading to SP so I could get an SP bill (not final bill) as I hadn't had one since end of November. That worked fine. As did my final bill from SP. The "fly" in the ointment is NR cocking up the readings from the incompetent company they've chosen. The dates on the readings make it blindingly obvious that someone has fouled up! The reading on the 29th CANNOT be less than the 25th.
Edit: To be clear, the ONLY reading I provided to NR was very late on the 28th, might have been just past midnight (hence 29th), which was an opening reading of 13430.

masonic

Phones4Chris said:

masonic said:

This was the sort of thing I feared when giving SP my final readings. I'm presuming the 25/01/2021 was the reading you gave NR in advance of your switch date, and the 29/01/2021 is the industry deemed reading that has come back from the Data Collector. This doesn't make sense as the tolerance should be 2.5x expected usage, and the reading you supplied is only 33 units higher than your expected usage to 29/01/2021.

Suggest you give this a read as it might help you understand what's going on and what should have happened: https://octopus.energy/blog/secret-life-opening-meter-reading/

Something isn't right.

NO, as I said in the post the 25th reading I did NOT give to NR. That was an interim reading to SP so I could get an SP bill (not final bill) as I hadn't had one since end of November. That worked fine. As did my final bill from SP. The "fly" in the ointment is NR cocking up the readings from the incompetent company they've chosen. The dates on the readings make it blindingly obvious that someone has fouled up! The reading on the 29th CANNOT be less than the 25th.
Edit: To be clear, the ONLY reading I provided to NR was very late on the 28th, might have been just past midnight (hence 29th), which was an opening reading of 13430.

So you are saying NR are picking this up from SP (much the same as SP showed the last reading submitted to YE prior to them going bust for many people)? Was this reading given to SP on 25th 13430, i.e. the same reading you gave to NR on 29th? Or have they mixed up the two readings and 25th reading should be 13397 instead of 13430 and vice versa?

Phones4Chris

masonic said:

Phones4Chris said:

masonic said:

This was the sort of thing I feared when giving SP my final readings. I'm presuming the 25/01/2021 was the reading you gave NR in advance of your switch date, and the 29/01/2021 is the industry deemed reading that has come back from the Data Collector. This doesn't make sense as the tolerance should be 2.5x expected usage, and the reading you supplied is only 33 units higher than your expected usage to 29/01/2021.

Suggest you give this a read as it might help you understand what's going on and what should have happened: https://octopus.energy/blog/secret-life-opening-meter-reading/

Something isn't right.

NO, as I said in the post the 25th reading I did NOT give to NR. That was an interim reading to SP so I could get an SP bill (not final bill) as I hadn't had one since end of November. That worked fine. As did my final bill from SP. The "fly" in the ointment is NR cocking up the readings from the incompetent company they've chosen. The dates on the readings make it blindingly obvious that someone has fouled up! The reading on the 29th CANNOT be less than the 25th.
Edit: To be clear, the ONLY reading I provided to NR was very late on the 28th, might have been just past midnight (hence 29th), which was an opening reading of 13430.

So you are saying NR are picking this up from SP (much the same as SP showed the last reading submitted to YE prior to them going bust for many people)? Was this reading given to SP on 25th 13430, i.e. the same reading you gave to NR on 29th? Or have they mixed up the two readings and 25th reading should be 13397 instead of 13430 and vice versa?

Sorry if I haven't been clear, I haven't re-read my previous posts again, the 13397 was given to SP ONLY on the 25th (for an interim bill which I got). 13430 was given to NR on the 28th/29th as the opening reading. I subsequently gave 13430 to SP as well when they sent an email asking for a closing reading so they produced the final (correct) bill. It's NR that have got the readings mixed up when they (or their "industry body") has looked at the regional database. As I've just posted in another thread, IIRC suppliers can see all the data when they look at the database.

fewkeste

SP are being a bit sneaky and I want to know if others have had this from them. I was told by a SP CS person that my deemed tafiff was Day: 19.722p  E7: 8.273p  Daily standing charge: 20.238p inc. VAT (East Midlands)  based on paying by Direct Debit. They originally didn't have my DD details because I cancelled my DD with YE as soon as I found out they were going under. I tried a couple of weeks ago to give them my bank details and a meter reading but they couldn't take the bank details because the account wasn't fully set up (they took the meter reads though.)  On the 4/2/21 I got an email telling me my account was now set up and to click the link to check my tariff. What I found was that they had put me on the pay quarterly version of the Energy Exclusive tariff (more expensive of course) so I called CS to let them have my bank details to set up the DD. The person I spoke with (offshore call centre I think) couldn't set up the DD or change my tariff but arranged for someone to call me the next day to do so. They never did. Gave it a couple of days, used the callback option - it failed so made a complaint. Now SP are saying I can't pay by DD on the Energy Exclusive (the deemed tariff.)  I'm wondering if they are trying to force me to stay on the more expensive option. They did offer me two more even more expensive tariffs though - one with a cancellation charge! Sneaky devils.

Questions:

1 Are other people paying the deemed tariff by DD or has everyone been put on the pay quarterly (more expensive version of the tariff)

2. Has anyone else had SP try this on with them? What happened?

bagand96

fewkeste said:

Questions:

1 Are other people paying the deemed tariff by DD or has everyone been put on the pay quarterly (more expensive version of the tariff)

2. Has anyone else had SP try this on with them? What happened?

1) Those who provided SP with DD details are on the DD version of Energy Exclusive.

2) Scottish Power sent an email on 07/12/20 asking for details. There was a link to a web form where they asked for details including email, meter readings and DD details. The email stated not setting up a DD may lead to more expensive tariff.

From memory I think some here who’d chosen not to provide DD info did manage to provide it later after getting in touch with SP.  But that was before SP had finished setting up accounts.