Yorkshire energy ?

[Deleted User]

Trev456 said:

Does anyone have the telephone number for the yorkshire energy administrators? I found a number of 0121 695 5503 on the OFGEM website but no one answers. Having trouble trying to search this forum.
Just trying to chase up the £506 in credit. Lesson learned never build up much credit.

Thanks for your help.

I've just sent an email to YE and received a standard reply methinks (no-one can type that fast).  This reply states that the onus is on the customer to initiate the refund of credit balances either to our account or via a cheque (if left and account now closed).  Not sure if I want to get sucked down this rabbit hole again.  I am expecting them (SP) to state something along the lines of 'when we receive your credit balance from YE/admins we will credit your account.   The reply from YE just now is somewhat at variance to how I expected the refund process ro happen and what SP told me a couple of weeks ago when I last rang them.  Not sure who to believe any more.  This is almost a catch 22 situation whereby both parties are saying something different. 

From YE :

Please be assured, all credit balances are guaranteed by OFGEM's Supplier of Last Resort process and Scottish Power will honour all credits. 

If you were in credit with Yorkshire Energy and you have received your Final Bill then please contact Scottish Power on 0800 559 3309 and they will arrange for your Credit Balance to be added to your Scottish Power account. If you do not have a Scottish Power account they will send a refund to you by Cheque.  Please note, Yorkshire Energy are not issuing any refunds, since we are now in Administration so any queries relating to your Final Credit Balance should be raised with Scottish Power. 

You will need your Final Bill from Yorkshire Energy in order to claim your credit balance so please ensure you have received this before contacting them. If you have not received it yet, please be assured we are working as fast as we can to issue all former customers with a Final Bill and expect this process to be completed soon.

slpj

Trev456 said:

Does anyone have the telephone number for the yorkshire energy administrators? I found a number of 0121 695 5503 on the OFGEM website but no one answers. Having trouble trying to search this forum.
Just trying to chase up the £506 in credit. Lesson learned never build up much credit.

Thanks for your help.

Trev456

See below,

DAISY ENERGY SUPPLY LTD

(Company Number 09689195)

Trading Name: Yorkshire Energy

Nature of Business: Trade of electricity

Registered office: c/o Deloitte LLP, Four Brindleyplace, Birmingham, B1 2HZ

Principal trading address: 46 The Calls, Leeds, LS2 7EY

Date of Appointment: 7 December 2020

Names and Addresses of Administrators: Matthew James Cowlishaw (IP No. 9631) and Clare Boardman (IP No. 012730) both of Deloitte LLP, Four Brindleyplace, Birmingham B1 2HZ

Names and Addresses of Administrators: Matthew James Cowlishaw (IP No. 9631) and Clare Boardman (IP No. 012730) both of Deloitte LLP, Four Brindleyplace, Birmingham B1 2HZ

Further details contact: The Joint Administrators, Tel: 0121 632 6000. Alternative contact: vmistry@deloitte.co.uk Tel: 0121 6955503

[Deleted User]

Meanwhile, SP are increasing their prices. Presumably, this doesn't include YE transferees. Yet. https://www.moneysavingexpert.com/news/2021/02/edf-e-on-scottish-power-energy-price-hikes-cap/?_ga=2.80208215.1526569805.1613152187-499728301.1613152187

Coys

Shedman said:

My YE credit is now showing on my previously 'closed' SP account but which is now showing as not closed,  but as I've cancelled DD I will have to wait for them to send a cheque (I had already paid the outstanding SP debit).

My SP account remains closed. I've xferred out and they took the closing balance a week or so ago. However the balance, which had been £0 until yesterday, is now in some £50 credit (my YE outstanding balance).

I haven't cancelled my SP DD so lets see if I get an online refund (they claim this is the reason for not cancelling DDs) before you get a cheque in the post.

Trev456

slpj said:

Trev456 said:

Does anyone have the telephone number for the yorkshire energy administrators? I found a number of 0121 695 5503 on the OFGEM website but no one answers. Having trouble trying to search this forum.
Just trying to chase up the £506 in credit. Lesson learned never build up much credit.

Thanks for your help.

Trev456

See below,

DAISY ENERGY SUPPLY LTD

(Company Number 09689195)

Trading Name: Yorkshire Energy

Nature of Business: Trade of electricity

Registered office: c/o Deloitte LLP, Four Brindleyplace, Birmingham, B1 2HZ

Principal trading address: 46 The Calls, Leeds, LS2 7EY

Date of Appointment: 7 December 2020

Names and Addresses of Administrators: Matthew James Cowlishaw (IP No. 9631) and Clare Boardman (IP No. 012730) both of Deloitte LLP, Four Brindleyplace, Birmingham B1 2HZ

Names and Addresses of Administrators: Matthew James Cowlishaw (IP No. 9631) and Clare Boardman (IP No. 012730) both of Deloitte LLP, Four Brindleyplace, Birmingham B1 2HZ

Further details contact: The Joint Administrators, Tel: 0121 632 6000. Alternative contact: vmistry@deloitte.co.uk Tel: 0121 6955503

Thank you, I'll try that number later today.

bagand96

[Deleted User] said:

Trev456 said:

Does anyone have the telephone number for the yorkshire energy administrators? I found a number of 0121 695 5503 on the OFGEM website but no one answers. Having trouble trying to search this forum.
Just trying to chase up the £506 in credit. Lesson learned never build up much credit.

Thanks for your help.

I've just sent an email to YE and received a standard reply methinks (no-one can type that fast).  This reply states that the onus is on the customer to initiate the refund of credit balances either to our account or via a cheque (if left and account now closed).  Not sure if I want to get sucked down this rabbit hole again.  I am expecting them (SP) to state something along the lines of 'when we receive your credit balance from YE/admins we will credit your account.   The reply from YE just now is somewhat at variance to how I expected the refund process ro happen and what SP told me a couple of weeks ago when I last rang them.  Not sure who to believe any more.  This is almost a catch 22 situation whereby both parties are saying something different. 

From YE :

Please be assured, all credit balances are guaranteed by OFGEM's Supplier of Last Resort process and Scottish Power will honour all credits. 

If you were in credit with Yorkshire Energy and you have received your Final Bill then please contact Scottish Power on 0800 559 3309 and they will arrange for your Credit Balance to be added to your Scottish Power account. If you do not have a Scottish Power account they will send a refund to you by Cheque.  Please note, Yorkshire Energy are not issuing any refunds, since we are now in Administration so any queries relating to your Final Credit Balance should be raised with Scottish Power. 

You will need your Final Bill from Yorkshire Energy in order to claim your credit balance so please ensure you have received this before contacting them. If you have not received it yet, please be assured we are working as fast as we can to issue all former customers with a Final Bill and expect this process to be completed soon.

To be honest I think that statement is just YE Administrators trying to stop people contacting them and pushing them over to SP.  There is a process where YE are passing credit information to SP who will then credit it to accounts. There should be no requirement for the customer to take any action.

From this thread a number of people are now seeing their YE credit balance on their SP account.  It appears to be the same people who had the first batch of YE Final Bills.  In my own case it was 2 weeks from YE Final Bill (4th Feb) to seeing the credit on my SP account (18 Feb).

There will of course be cases where something has gone awry and it does need chasing.

[Deleted User]

bagand96 said:

To be honest I think that statement is just YE Administrators trying to stop people contacting them and pushing them over to SP.  There is a process where YE are passing credit information to SP who will then credit it to accounts. There should be no requirement for the customer to take any action.

From this thread a number of people are now seeing their YE credit balance on their SP account.  It appears to be the same people who had the first batch of YE Final Bills.  In my own case it was 2 weeks from YE Final Bill (4th Feb) to seeing the credit on my SP account (18 Feb).

There will of course be cases where something has gone awry and it does need chasing.

Yes agreed I think this is the likely situation.  But the whole process whereby we are being told different things by the different parties leads to the inevitable state of affairs - confusion, anger, annoyance etc.   Then the trouble arises where we as customers don't know if something has awry and end up in wasted communications back and forth.  It seems none of the parties are able to give us the absolute truth.  Indeed I now need to gauge when I think something is amiss with the credit I am due.  Now been 16 days since I received my final (correct) bill from YE.  Another 16?  I just don't know but take some comfort in knowing that some have received theirs.

Trev456

Trev456 said:

slpj said:

Trev456 said:

Does anyone have the telephone number for the yorkshire energy administrators? I found a number of 0121 695 5503 on the OFGEM website but no one answers. Having trouble trying to search this forum.
Just trying to chase up the £506 in credit. Lesson learned never build up much credit.

Thanks for your help.

Trev456

See below,

DAISY ENERGY SUPPLY LTD

(Company Number 09689195)

Trading Name: Yorkshire Energy

Nature of Business: Trade of electricity

Registered office: c/o Deloitte LLP, Four Brindleyplace, Birmingham, B1 2HZ

Principal trading address: 46 The Calls, Leeds, LS2 7EY

Date of Appointment: 7 December 2020

Names and Addresses of Administrators: Matthew James Cowlishaw (IP No. 9631) and Clare Boardman (IP No. 012730) both of Deloitte LLP, Four Brindleyplace, Birmingham B1 2HZ

Names and Addresses of Administrators: Matthew James Cowlishaw (IP No. 9631) and Clare Boardman (IP No. 012730) both of Deloitte LLP, Four Brindleyplace, Birmingham B1 2HZ

Further details contact: The Joint Administrators, Tel: 0121 632 6000. Alternative contact: vmistry@deloitte.co.uk Tel: 0121 6955503

Thank you, I'll try that number later today.

Hi All, I rang the switchboard number above. 0121 632 6000, they won't pass you on to speak to anyone. An email that I was given was yorkshireenergyadministration@deloitte.co.uk so I've fired off an email to them. I may get a reply, who knows?
11 weeks tomorrow, Saturday 20/02/21, since YE receivership and still no final YE bill or £500 credit. No doubt SP will want to be paid when I leave them next month even if my account hasn't been credited.

bagand96

DerwentMailman said:

bagand96 said:

To be honest I think that statement is just YE Administrators trying to stop people contacting them and pushing them over to SP.  There is a process where YE are passing credit information to SP who will then credit it to accounts. There should be no requirement for the customer to take any action.

From this thread a number of people are now seeing their YE credit balance on their SP account.  It appears to be the same people who had the first batch of YE Final Bills.  In my own case it was 2 weeks from YE Final Bill (4th Feb) to seeing the credit on my SP account (18 Feb).

There will of course be cases where something has gone awry and it does need chasing.

Yes agreed I think this is the likely situation.  But the whole process whereby we are being told different things by the different parties leads to the inevitable state of affairs - confusion, anger, annoyance etc.   Then the trouble arises where we as customers don't know if something has awry and end up in wasted communications back and forth.  It seems none of the parties are able to give us the absolute truth.  Indeed I now need to gauge when I think something is amiss with the credit I am due.  Now been 16 days since I received my final (correct) bill from YE.  Another 16?  I just don't know but take some comfort in knowing that some have received theirs.

I agree with what your saying.  Especially about different people saying different things.  I think half the problem is that the majority of SP CS service staff are likely only trained for routine enquiries dealing with routine accounts. SoLR isn’t routine, and the account set up clearly doesn’t happen in the same way as a normal switch. It’s not their fault, but they probably don’t fully understand SoLR or the finer details, so whilst maybe thinking they are helping may not be giving proper answers.

On the other side is YE under the Administrators. The administrators don’t want to be customer facing and whilst there are some YE staff employed and who have responded to some customer queries, it won’t be their priority now. 


It’s why I chose not to get in touch with anyone and just let it play out.  I accept I’ve been lucky in that mine has gone to plan.

[Deleted User]

Just checked my bank and now see that my first payment goes out on Monday (in line with what Scottish Power told me in their recent letter).  The amount is lower than it should be (to clear the account with my actual meter readings as opposed to SP's actual readings - I'm lucky) by circa £27.83 due to the 'actual closing' electric read SP used being less than it should be and indeed was.  YE credit due back is £45.44 for me.  I'm at the stage where I don't really care anymore what I ultimately get billed for so long as I don't end up being billed for the same energy to old (SP) and new (Avro) suppliers and having to fight tooth and nail to rectify a situation not of my own making.  This particular grasshopper is near the end of his tether