Yorkshire energy ?

Tranboy

I sent a reading as requested to SP on 9/12/2020 which duly appeared on my YE electric only account dated 5/12/2020, against all advice I put a switch in to Neon Reef and have been a paying customer of theirs from 3/1/2021. I have not been given an SP account number, received a bill or any communication whatsoever from SP or the YE administrator so about £24 to pay to YE and about £30 ish for a month of SP energy exclusive tariff.  Thankfully my gas has been with Zog for a trouble free year so far. I'm not prepared to fall into the pit of despair that happens to many trying to contact SP customer services so will wait and see what bill appears, regular photos taken of non smart electricity meter will hopefully prevent them from inventing some humongous figure.

Treewood

The problem is how do you deal with a company who issue incorrect bills, are difficult to contact by phone and whose agents give a different answer to every caller, yet have set a mechanism in place to collect what they consider due by direct debit - cancellation of which may result in higher charges.  If I do not get satisfaction in my case I intend to use the relatively straightforwards web form to make a complaint, obviously refering to the incorrect bill, but highlighting the fact they are not following the standard processes laid down for the industry.

YBR

Tharweb said:

I take it you've all seen this, sorry if it's already been posted but I hadn't

https://www.moneysavingexpert.com/news/2021/02/former-yorkshire-energy-customers-furious-over-scottish-power-ta/

Ofgem advises customers to wait until they've transferred over to Scottish Power and received a credit refund if they're owed one before switching away to a cheaper tariff elsewhere. It warns if you switch away earlier it may be more complicated to get your credit back - we've asked for more info on what the process for this is and what you should do if you have switched earlier, and will update this story when we know more. 

This is frightening - it's almost 3 months I've been paying nearly 40% more than my old tariff. I have over £500 credit in YE which should have covered my winter bills, and I'm having to pay out yet more to SP. Not a sniff of a refund yet.
There must be many people who could not afford to wait months to get their credit back, particularly while paying so much more for their power. Particularly in these times when so many are on reduced incomes it's wrong to wait.

masonic

A._Badger said:

masonic said:

[Deleted User] said:

masonic said:

DerwentMailman said:

What is going on with the validation of opening meter reads?  The industry system for getting submitted reads validated and then these sent back to the old and new suppliers appears either broken or stuck in thick glue!

There is definitely something strange going on. I am on day 34 since I provided opening reads to my new supplier, and waiting on my first bill, which they should have produced before now. I'm starting to wonder if this is due to those opening reads still not having been validated.

Crikey!  The abacus is bust methinks!  BTW have SP raised what they purport to be their final bill with you yet?  If they did, were the final meter reads supplied by yourself and were they flagged as being Actual rather than Estimated?  Has your new electricity provider updated your account with the correct opening reads you submitted to them?

SP raised an estimated bill at first that was completely out, so I waited a few days and then provided them with the opening reads I provided my new supplier and they have now generated a new bill based on those reads. My new supplier lists the opening reads (as they did from the moment I provided them). It is only now I suspect they might still be in the process of validating them as they promised me a bill a few days ago that has not materialised.

I'm very surprised they provided you with a bill based on your own readings because today they categorically told me that they couldn't do this, only being able to work from opening readings provided by another company. Does SP tells lies as corporate policy or are they just idiots, I wonder? Any SP reps out there care to enlighten us?

I would have very much preferred not to have given them my own readings and have them wait until they receive the validated readings sent from my new supplier, but that was not an option for me and I was expected to pay the estimated final bill if I did not provide my own readings. Should there turn out to be any issues with them using that reading I shall be on the complaints trail...

Shedman

My YE credit is now showing on my previously 'closed' SP account but which is now showing as not closed,  but as I've cancelled DD I will have to wait for them to send a cheque (I had already paid the outstanding SP debit).

I have now had final bills from YE, SP and also Simplicity who I switched to but who then went bust.  I provided same final reads to SP as opening reads I gave to Simplicity and both final bills reflect these ..don't know if they waited for the industry validation process but given I only started supply with Simplicity on 22 Jan and SP final bill was raised on 3rd Feb I somehow doubt it as seems too quick.  Anyway I happy enough that all those 3 seem to be dealt with...hopefully none of them will try and revisit the figures.  

Now just to get BG Evolve sorted as I am switching out from them.  Gives us all something to do during lockdown I guess 😅

dreamypuma

Shedman said:

My YE credit is now showing on my 'closed' SP account but as I've cancelled DD I will have to wait for them to send a cheque (I had already paid the outstanding SP debit).

I have now had final bills from YE, SP and also Simplicity who I switched to but who then went bust.  I provided same final reads to SP as opening reads I gave to Simplicity and both final bills reflect these ..don't know if they waited for the industry validation process but given I only started supply with Simplicity on 22 Jan and SP final bill was raised on 3rd Feb I somehow doubt it as seems too quick.  Anyway I happy enough that all those 3 seem to be dealt with...hopefully none of them will try and revisit the figures.  

Now just to get BG Evolve sorted as I am switching out from them.  Gives us all something to do during lockdown I guess 😅

My credit is also showing. We've not paid our final bill yet, as SP can't work out what it should be. 

At least once it's resolved, it should be a clean break. 

masonic

Shedman said:

My YE credit is now showing on my previously 'closed' SP account but which is now showing as not closed,  but as I've cancelled DD I will have to wait for them to send a cheque (I had already paid the outstanding SP debit).

My credit is also showing, which means I could now cancel my DD and settle the final bill by debit card (I have my doubts they'll adjust my DD payment due to be collected next week). Barring any issues with validation of the meter readings it looks like the end is in sight.

bagand96

Well would you believe it!  Yorkshire Energy credit has also been credited to my Scottish Power account!

I had my final bill last week, and they've not yet collected the DD, so hopefully when they do next week they will take the YE credit into account and collect the difference.

It seems I've been lucky as it has all gone smoothly.  Here's my timeline:

7/12: Initial email from SP requesting details - provided meter readings and DD details
18/12: Set up online SP account after getting account no. from bank DD.  Elec readings showed ok, gas readings never appeared
7/01: Started switch to new supplier
28/01: Switch to new supplier complete - meter readings provided to new supplier
29/01: Email from SP asking for closing readings - provided same readings as I gave new supplier
04/02: Final Bill from YE received - correct
11/02: Final Bill from SP - correct
18/02: YE credit appears in SP account

So looks like it's about 2 weeks from YE final bill, to that credit appearing on SP account - to be honest quicker than I anticipated.  I didn't contact SP or YE through any of this, just let it play out.  Never challenged the missing gas reads on the online account, and didn't provide any additional readings.

As long as they take the correct final payment next week it's done and dusted.  Hang in there everyone, good luck!

Tharweb

bagand96 said:

Well would you believe it!  Yorkshire Energy credit has also been credited to my Scottish Power account!

I had my final bill last week, and they've not yet collected the DD, so hopefully when they do next week they will take the YE credit into account and collect the difference.

It seems I've been lucky as it has all gone smoothly.  Here's my timeline:

7/12: Initial email from SP requesting details - provided meter readings and DD details
18/12: Set up online SP account after getting account no. from bank DD.  Elec readings showed ok, gas readings never appeared
7/01: Started switch to new supplier
28/01: Switch to new supplier complete - meter readings provided to new supplier
29/01: Email from SP asking for closing readings - provided same readings as I gave new supplier
04/02: Final Bill from YE received - correct
11/02: Final Bill from SP - correct
18/02: YE credit appears in SP account

So looks like it's about 2 weeks from YE final bill, to that credit appearing on SP account - to be honest quicker than I anticipated.  I didn't contact SP or YE through any of this, just let it play out.  Never challenged the missing gas reads on the online account, and didn't provide any additional readings.

As long as they take the correct final payment next week it's done and dusted.  Hang in there everyone, good luck!

My timeline isn't a not a lot unlike yours, started switch away 4/01, switch date 25/01. I have a final bill from SP, but still nothing from YE, so I'm guessing you may have been one of the test batch?

These posts give me hope, but my SP final DD will be taken on 25/02, so time is running out for my £258 YE credit to be utilised. 

masonic

Tharweb said:

My timeline isn't a not a lot unlike yours, started switch away 4/01, switch date 25/01. I have a final bill from SP, but still nothing from YE, so I'm guessing you may have been one of the test batch?

I think those of us who received bills around 4th Feb were part of the larger scale test run, there were others who received their bills a week or two earlier from an initial test run. It seems they haven't been successful at scaling up further as there have been several references to them working through the remainder in batches.

In your situation I would be tempted to have a conversation with them about putting your account on hold for a few weeks as the credit should cover all energy consumed.