Yorkshire energy ?

bagand96

Tharweb said:

My timeline isn't a not a lot unlike yours, started switch away 4/01, switch date 25/01. I have a final bill from SP, but still nothing from YE, so I'm guessing you may have been one of the test batch?

These posts give me hope, but my SP final DD will be taken on 25/02, so time is running out for my £258 YE credit to be utilised. 

I'm not sure if it was the test batch or not, or what order they're doing them in?  As @masonic said, quite a few reported here receiving their final bill on or around 4th February, but seems to have been sporadic since.

locky123

Just checked my SP account and my previous final balance has been reduced by my small YE credit, but the bill has not been updated.

Bossworld

dreamypuma said:

NINJA59 said:

I logged into my SP account apparently I have a bill from the 8th Feb but cannot see it at all.
What a joke.
I am relenting going to phone them today review the meter readings from December to when the account was switched to Avro on the 25th. I don't want to but SP clearly are absolutely rubbish when it comes to billing and the account is useless in actually telling me information.

I'm in a similar situation. Switched to EON on 24th Jan and provided final reading to them.

Followed up with SP on 8th February for a final bill. I was told that they didn't have the start electric readings and couldn't generate a bill. (Despite being given start readings for gas and electric on 6th December). I once again provided both start and end readings to SP on our call, and was promised a final bill in 7days.

On 12th I noticed that my SP account had updated and claimed there was a new bill dated 11th Feb. I couldn't access it. 

Contacted SP today for a copy of the apparent bill. I was now told that there is no bill.  They don't have any readings for my account so can't generate a final bill.

Miraculously they do seem to have all the readings for gas provided by either me or EON.

I give up, I've lodged a complaint and now have a call back scheduled for 24th Feb. They're just incompetent. 

Similar story to mine, they 'lost' my electricity readings despite me submitting them at the same time as the gas.
They then asked for my final reading from YE (27 Nov) and somehow came to the conclusion/calculation that I'd only used 31 units between then and 'moving' to SP on 6 December.  I'm averaging 500-600kwh a month at the moment, so I kicked that straight back to them, would rather be billed for what I used at the cheaper YE rate.

Both due to swap to Octopus on 20 February, be glad to get away.  No sign of my YE credit yet either.

masonic

I've now confirmed with my new supplier that my opening readings have still not been validated 5 weeks after I provided them, and they have advised me the process can take up to 6 weeks from the supply start date. Only then can they be passed to the old supplier to use for the final bill. It seems that the validation process is not fit for purpose given the old supplier must issue a final bill within those same 6 weeks.

BedrockFred

Got my final bill from YE and is correct.
The meter readings are what I gave and what SP used to  open my account
Just the wait now for SP to show and pay the credit, my DD is still active with SP I have switched away wonder what happens now, will they take their bill from my YE credit and refund the difference 
I spoke to SP a few weeks ago and the rep said they will take my payment on the 22nd Feb so I would suspect I will be waiting for a cheque

spot1034

Well I must lead a charmed life, because I moved to Zog and Symbio on 1st and 2nd February and submitted opening readings to both. I did get an email from SP asking me for these figures but I did not respond as I knew they had to wait to get them through the normal channels. By last Friday, only the end of the following week, SP had produced my final bill which was showing these readings. So it all seemed to work perfectly well in my case, and one of the companies involved was Symbio!!!

[Deleted User]

spot1034 said:

Well I must lead a charmed life, because I moved to Zog and Symbio on 1st and 2nd February and submitted opening readings to both. I did get an email from SP asking me for these figures but I did not respond as I knew they had to wait to get them through the normal channels. By last Friday, only the end of the following week, SP had produced my final bill which was showing these readings. So it all seemed to work perfectly well in my case, and one of the companies involved was Symbio!!!

Are your meters smart smets 2 by any chance?

spot1034

[Deleted User] said:

spot1034 said:

Well I must lead a charmed life, because I moved to Zog and Symbio on 1st and 2nd February and submitted opening readings to both. I did get an email from SP asking me for these figures but I did not respond as I knew they had to wait to get them through the normal channels. By last Friday, only the end of the following week, SP had produced my final bill which was showing these readings. So it all seemed to work perfectly well in my case, and one of the companies involved was Symbio!!!

Are your meters smart smets 2 by any chance?

No, old fashioned manual read. I've been here 30 years and the electricity meter is the original. Gas was changed to metric but that must have been more than a decade ago now. Funnily enough, having been mostly with smaller suppliers I've never even been offered a smart meter yet, which is not a problem at all as I don't particularly want one.

scrimpandsave

Treewood said:

The problem is how do you deal with a company who issue incorrect bills, are difficult to contact by phone and whose agents give a different answer to every caller, yet have set a mechanism in place to collect what they consider due by direct debit - cancellation of which may result in higher charges.  If I do not get satisfaction in my case I intend to use the relatively straightforwards web form to make a complaint, obviously refering to the incorrect bill, but highlighting the fact they are not following the standard processes laid down for the industry.

Exactly this, I didn’t want to contact them and let things run their course. But then YE told me to contact SP once my final bill had been generated so my credit could be passed over. I contacted SP as I needed that credit to afford my bill, that’s just the way it is I’m afraid, I’m skint, it simply doesn’t exist to pay it all, yes some of it could be cleared but I rely on my credit every winter not just this one. 

The only time I ran in to an issue was when I had to contact them and got the worst possible advisor with no people skills. Told me my debt can’t be cleared by ye credit and it could take months during which time they would be using collections and it was my problem for not giving regular readings to an account I didn’t have any info for or any confirmation it was even set up yet for. Less than 2 days later after making a formal complaint I am told the ye credit is on there now and my balance is significantly smaller. I take any info they give with a massive dose of salt.

Trev456

Does anyone have the telephone number for the yorkshire energy administrators? I found a number of 0121 695 5503 on the OFGEM website but no one answers. Having trouble trying to search this forum.
Just trying to chase up the £506 in credit. Lesson learned never build up much credit.

Thanks for your help.