Yorkshire energy ?

masonic · 17 February 2021 at 7:18PM

phillw said:

masonic said:
It seems they are not capable of receiving the readings sent by the new supplier. Fortunately this is a task that can be done quite efficiently via live chat.

This is an awkward position though as until I get a bill from avro then I won't know what magic numbers came from the database.

If Avro stick with the values they get, which I believe they are contractually obliged to & SP say "well you told us the meter reading, no getting out of it now" then I could get double charged.

Both suppliers are obliged to use the validated readings, but it would potentially cause some hassle to sort out if the validated reading differs from the actual reading you provided.

masonic · 17 February 2021 at 7:28PM

Tharweb said:

I take it you've all seen this, sorry if it's already been posted but I hadn't

https://www.moneysavingexpert.com/news/2021/02/former-yorkshire-energy-customers-furious-over-scottish-power-ta/

Ofgem advises customers to wait until they've transferred over to Scottish Power and received a credit refund if they're owed one before switching away to a cheaper tariff elsewhere. It warns if you switch away earlier it may be more complicated to get your credit back - we've asked for more info on what the process for this is and what you should do if you have switched earlier, and will update this story when we know more.

Bit bloomin late OFGEM!

It seems Ofgem also warns that any switches started between 6th December and before the transfer to SP has completed will be automatically cancelled, which clearly has not been the case. The same is true about the scaremongering regarding credit refunds - the only customers who have so far received their YE credit are those who took it upon themselves to switch as soon as they heard the news of YE's demise.

The idea that SP could hold customers hostage by stringing out the account setup process goes against one of the core aims of the process, and appears to be unfounded. If I've learned anything in this process so far, it is to take anything Ofgem says with a pinch of salt.

BedrockFred · 17 February 2021 at 7:51PM

Trev456 said:

BedrockFred said:

Tharweb said:

I take it you've all seen this, sorry if it's already been posted but I hadn't

https://www.moneysavingexpert.com/news/2021/02/former-yorkshire-energy-customers-furious-over-scottish-power-ta/

Ofgem advises customers to wait until they've transferred over to Scottish Power and received a credit refund if they're owed one before switching away to a cheaper tariff elsewhere. It warns if you switch away earlier it may be more complicated to get your credit back - we've asked for more info on what the process for this is and what you should do if you have switched earlier, and will update this story when we know more.

Bit bloomin late OFGEM!

Well I have switched away from SP but still waiting for my final bill from YE I had the bill date of the 5th of the month bang on when they folded that bill was produced so as far as I am concerned that is my final bill so YE or whoever has my £262.88 credit
OFGEM are incompetent and make it up as it goes along, I was told that I could switch away without causing any credit refund problems, indeed SP said the refund would be paid by cheque

Similar situation to you Bedrock, £506 in credit, generated on YE's last day of trading. Beware that SP may not handle their initial take on meter readings correctly. I rang SP on 27/1 to tell them my gas reading. Billed on the 14/2. Checked the initial readings today (17/2) , the Gas reading was wrong, they were going to overbill me. Spent 48 minutes on the phone, hopefully it will be sorted before I move to Avro early next month.
Not happy that I'll eventually get a cheque to put in my bank (20 mile round trip) and yet they'll want an extra £300+ for me to find when I leave.
Also, there is a banner message on my online account saying 'sorry you're leaving, ring this number for details about our exclusive tariff' I rang it, this is the cheapest tariff.

SP's meter readings are spot on just hope YE final bill shows the same as the bill they produced on the 5th Dec, can't see why it wont
Getting rather frustrated in how long it's taking YE administrators to produce that final bill
Something needs to be done regarding the delays soon be 3 months since YE folded yet no final bills for many and even worse for some in getting the account moved to SP, incidentally today got a welcome to SP and an invite to download the app!!!

dreamypuma · 17 February 2021 at 8:14PM

NINJA59 said:

I logged into my SP account apparently I have a bill from the 8th Feb but cannot see it at all.
What a joke.
I am relenting going to phone them today review the meter readings from December to when the account was switched to Avro on the 25th. I don't want to but SP clearly are absolutely rubbish when it comes to billing and the account is useless in actually telling me information.

I'm in a similar situation. Switched to EON on 24th Jan and provided final reading to them.

Followed up with SP on 8th February for a final bill. I was told that they didn't have the start electric readings and couldn't generate a bill. (Despite being given start readings for gas and electric on 6th December). I once again provided both start and end readings to SP on our call, and was promised a final bill in 7days.

On 12th I noticed that my SP account had updated and claimed there was a new bill dated 11th Feb. I couldn't access it.

Contacted SP today for a copy of the apparent bill. I was now told that there is no bill. They don't have any readings for my account so can't generate a final bill.

Miraculously they do seem to have all the readings for gas provided by either me or EON.

I give up, I've lodged a complaint and now have a call back scheduled for 24th Feb. They're just incompetent.

Stonesmike · 17 February 2021 at 9:12PM

BedrockFred said:

Trev456 said:

BedrockFred said:

Tharweb said:

I take it you've all seen this, sorry if it's already been posted but I hadn't

https://www.moneysavingexpert.com/news/2021/02/former-yorkshire-energy-customers-furious-over-scottish-power-ta/

Ofgem advises customers to wait until they've transferred over to Scottish Power and received a credit refund if they're owed one before switching away to a cheaper tariff elsewhere. It warns if you switch away earlier it may be more complicated to get your credit back - we've asked for more info on what the process for this is and what you should do if you have switched earlier, and will update this story when we know more.

Bit bloomin late OFGEM!

Well I have switched away from SP but still waiting for my final bill from YE I had the bill date of the 5th of the month bang on when they folded that bill was produced so as far as I am concerned that is my final bill so YE or whoever has my £262.88 credit
OFGEM are incompetent and make it up as it goes along, I was told that I could switch away without causing any credit refund problems, indeed SP said the refund would be paid by cheque

Similar situation to you Bedrock, £506 in credit, generated on YE's last day of trading. Beware that SP may not handle their initial take on meter readings correctly. I rang SP on 27/1 to tell them my gas reading. Billed on the 14/2. Checked the initial readings today (17/2) , the Gas reading was wrong, they were going to overbill me. Spent 48 minutes on the phone, hopefully it will be sorted before I move to Avro early next month.
Not happy that I'll eventually get a cheque to put in my bank (20 mile round trip) and yet they'll want an extra £300+ for me to find when I leave.
Also, there is a banner message on my online account saying 'sorry you're leaving, ring this number for details about our exclusive tariff' I rang it, this is the cheapest tariff.

SP's meter readings are spot on just hope YE final bill shows the same as the bill they produced on the 5th Dec, can't see why it wont
Getting rather frustrated in how long it's taking YE administrators to produce that final bill
Something needs to be done regarding the delays soon be 3 months since YE folded yet no final bills for many and even worse for some in getting the account moved to SP, incidentally today got a welcome to SP and an invite to download the app!!!

Still not received final Bill from YE, very frustrating.

scrimpandsave · 17 February 2021 at 10:45PM

masonic said:

Tharweb said:

I take it you've all seen this, sorry if it's already been posted but I hadn't

https://www.moneysavingexpert.com/news/2021/02/former-yorkshire-energy-customers-furious-over-scottish-power-ta/

Ofgem advises customers to wait until they've transferred over to Scottish Power and received a credit refund if they're owed one before switching away to a cheaper tariff elsewhere. It warns if you switch away earlier it may be more complicated to get your credit back - we've asked for more info on what the process for this is and what you should do if you have switched earlier, and will update this story when we know more.

Bit bloomin late OFGEM!

It seems Ofgem also warns that any switches started between 6th December and before the transfer to SP has completed will be automatically cancelled, which clearly has not been the case. The same is true about the scaremongering regarding credit refunds - the only customers who have so far received their YE credit are those who took it upon themselves to switch as soon as they heard the news of YE's demise.
The idea that SP could hold customers hostage by stringing out the account setup process goes against one of the core aims of the process, and appears to be unfounded. If I've learned anything in this process so far, it is to take anything Ofgem says with a pinch of salt.

👏 well said, all of it.

LHW99 · 18 February 2021 at 10:36AM

Stonesmike said:

BedrockFred said:

Trev456 said:

BedrockFred said:

Tharweb said:

I take it you've all seen this, sorry if it's already been posted but I hadn't

https://www.moneysavingexpert.com/news/2021/02/former-yorkshire-energy-customers-furious-over-scottish-power-ta/

Ofgem advises customers to wait until they've transferred over to Scottish Power and received a credit refund if they're owed one before switching away to a cheaper tariff elsewhere. It warns if you switch away earlier it may be more complicated to get your credit back - we've asked for more info on what the process for this is and what you should do if you have switched earlier, and will update this story when we know more.

Bit bloomin late OFGEM!

Well I have switched away from SP but still waiting for my final bill from YE I had the bill date of the 5th of the month bang on when they folded that bill was produced so as far as I am concerned that is my final bill so YE or whoever has my £262.88 credit
OFGEM are incompetent and make it up as it goes along, I was told that I could switch away without causing any credit refund problems, indeed SP said the refund would be paid by cheque

Similar situation to you Bedrock, £506 in credit, generated on YE's last day of trading. Beware that SP may not handle their initial take on meter readings correctly. I rang SP on 27/1 to tell them my gas reading. Billed on the 14/2. Checked the initial readings today (17/2) , the Gas reading was wrong, they were going to overbill me. Spent 48 minutes on the phone, hopefully it will be sorted before I move to Avro early next month.
Not happy that I'll eventually get a cheque to put in my bank (20 mile round trip) and yet they'll want an extra £300+ for me to find when I leave.
Also, there is a banner message on my online account saying 'sorry you're leaving, ring this number for details about our exclusive tariff' I rang it, this is the cheapest tariff.

SP's meter readings are spot on just hope YE final bill shows the same as the bill they produced on the 5th Dec, can't see why it wont
Getting rather frustrated in how long it's taking YE administrators to produce that final bill
Something needs to be done regarding the delays soon be 3 months since YE folded yet no final bills for many and even worse for some in getting the account moved to SP, incidentally today got a welcome to SP and an invite to download the app!!!

BedrockFred said:

Trev456 said:

BedrockFred said:

Tharweb said:

I take it you've all seen this, sorry if it's already been posted but I hadn't

https://www.moneysavingexpert.com/news/2021/02/former-yorkshire-energy-customers-furious-over-scottish-power-ta/

Ofgem advises customers to wait until they've transferred over to Scottish Power and received a credit refund if they're owed one before switching away to a cheaper tariff elsewhere. It warns if you switch away earlier it may be more complicated to get your credit back - we've asked for more info on what the process for this is and what you should do if you have switched earlier, and will update this story when we know more.

Bit bloomin late OFGEM!

Well I have switched away from SP but still waiting for my final bill from YE I had the bill date of the 5th of the month bang on when they folded that bill was produced so as far as I am concerned that is my final bill so YE or whoever has my £262.88 credit
OFGEM are incompetent and make it up as it goes along, I was told that I could switch away without causing any credit refund problems, indeed SP said the refund would be paid by cheque

Similar situation to you Bedrock, £506 in credit, generated on YE's last day of trading. Beware that SP may not handle their initial take on meter readings correctly. I rang SP on 27/1 to tell them my gas reading. Billed on the 14/2. Checked the initial readings today (17/2) , the Gas reading was wrong, they were going to overbill me. Spent 48 minutes on the phone, hopefully it will be sorted before I move to Avro early next month.
Not happy that I'll eventually get a cheque to put in my bank (20 mile round trip) and yet they'll want an extra £300+ for me to find when I leave.
Also, there is a banner message on my online account saying 'sorry you're leaving, ring this number for details about our exclusive tariff' I rang it, this is the cheapest tariff.

SP's meter readings are spot on just hope YE final bill shows the same as the bill they produced on the 5th Dec, can't see why it wont
Getting rather frustrated in how long it's taking YE administrators to produce that final bill
Something needs to be done regarding the delays soon be 3 months since YE folded yet no final bills for many and even worse for some in getting the account moved to SP, incidentally today got a welcome to SP and an invite to download the app!!!

Still not received final Bill from YE, very frustrating.

No bill here yet either

A._Badger · 18 February 2021 at 10:48AM

I'm starting to get angry with Scottish Power. A week or so ago they sent me a 'final bill' which was based on an estimated reading. After the usual lengthy wait trying to speak to one of their staff (my tine, of course, is cost free as far as SP is concerned) I explained that I had readings and had given them to my new provider. I was asked to give them again as SP hadn't received them and was told that a new bill, this time based on accurate figures, would be forthcoming. Today I received exactly the same bill again, still based on SP's guess rather than accurate figures.

I once got censured on this forum (in that case I was referring to E-ON) for suggesting that the directors of energy and other utility companies should be held individually and personally responsible for the poor service we get from them, rather than be allowed to draw their no doubt gigantic salaries despite their companies' often lamentable performance. I now think the same should also apply to Ofgem's directors, who preside over this farcical situation,. I can think of no better way of ensuring we get the standard of service that we pay for,

Stuart42 · 18 February 2021 at 11:32AM

I left SP 26th January, got my final bill from them on 9th February and my final bill from YE on 10th February. £120 owing SP, £86 credit from YE. So pay the difference to SP I thought. But SP claimed that they hadn't had the credit yet from YE and would like me to pay the whole bill then they'll send me the credit back at an unspecified time in the future. Told them this wasn't on and on 12th February they agreed to put my account on hold for 30 days saying "It is expected that within that time the credit from Yorkshire will be transferred to us".

Given that on 16th February I then got another welcome email from SP, I have little confidence that either the account hold or the credit from YE will be carried out smoothly.

Treewood · 18 February 2021 at 11:42AM

I moved to Neon Reef on 28th January, and received my final Scottish Power bill today. I have not received a final Yorkshire Power bill.

The opening read was the one I supplied to Yorkshire Energy on 1st December, not the initial reading I gave to Scottish Power. Scottish Power have (over) estimated my final read, rather than using my initial read from Neon Reef.

I have spent nearly 90 minutes on the phone - most of it on hold. The reprentative said they had to use an estimated reading as they had not received an initial reading from Neon Reef (a company he claimed he had never heard of). When I complained this meant I would be paying twice he said the readings "were within industry tolerances". I persisted in saying that the initial and final readings (however derived) should still be indentical.

He then spoke to someone else, noted my readings and said I could expect another bill within 5 working days. I had to be quite insistant saying that if I did not recieved a satisfactory answer I would issue a formal complaint and cancel my direct debit. I feel there is an important principal here - the actual difference in cost is about £10.00 in my case. We shall see what happens...

Yorkshire energy ?

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