Yorkshire energy ?

BedrockFred

Those who phone up SP the call back works well and at least you can get on with other things whilst you wait
Still no final bill and the usual guff from YE "we are going as fast as we can" 
Whilst I have sympathy with the YE staff just feel the administrators are dragging their heals  over this it's getting on for 3 months and I am no further ahead and no doubt SP will drag their heals sending the cheque refund so I'm not expecting my refund till summer
Lesson learnt I will not let my credit build up so much in the future 

[Deleted User]

What is going on with the validation of opening meter reads?  The industry system for getting submitted reads validated and then these sent back to the old and new suppliers appears either broken or stuck in thick glue!  Gas validation process appears to be OK (for me it was) and fast whereas for the electricity validation you would think the independent data collector organisation responsible for such validation has gone on strike.  Either that or the validation system as a whole is not fit for the purpose.  Are said agents manually doing these validations with a broken abacus?  If not,  why is it taking as long (possibly longer) as a nomal  switch process itself?  I am on day 15 since my switch and still no sign of the correct (and validated) opening/closing read  to Avro/Scottish Power.  Nothing I can do to speed things up seemingly.  I'm not worried per se but I seem to continually shake my head at the ineptitude of the energy supply industry as a whole.    

Stonesmike

BedrockFred said:

Those who phone up SP the call back works well and at least you can get on with other things whilst you wait
Still no final bill and the usual guff from YE "we are going as fast as we can" 
Whilst I have sympathy with the YE staff just feel the administrators are dragging their heals  over this it's getting on for 3 months and I am no further ahead and no doubt SP will drag their heals sending the cheque refund so I'm not expecting my refund till summer
Lesson learnt I will not let my credit build up so much in the future 

First time I built up credit, mainly due to retiring and to make payments slightly easier for a couple of months. Same here, will not build up so much credit again.

BedrockFred

Treewood said:

I moved to Neon Reef on 28th January, and received my final Scottish Power bill today.  I have not received a final Yorkshire Power bill.

The opening read was the one I supplied to Yorkshire Energy on 1st December, not the initial reading I gave to Scottish Power.  Scottish Power have (over) estimated my final read, rather than using my initial read from Neon Reef.

I have spent nearly 90 minutes on the phone - most of it on hold.  The reprentative said they had to use an estimated reading as they had not received an initial reading from Neon Reef (a company he claimed he had never heard of).  When I complained this meant I would be paying twice he said the readings "were within industry tolerances".  I persisted in saying that the initial and final readings (however derived) should still be indentical.

He then spoke to someone else, noted my readings and said I could expect another bill within 5 working days.  I had to be quite insistant saying that if I  did not recieved a satisfactory answer I would issue a  formal  complaint and cancel my direct debit.  I feel there is an important principal here - the actual difference in cost is about £10.00 in my case. We shall see what happens...

Seems the validation process is as hit and miss as the SoLR process 
My validation was seamless no problems at all, seems OFGEM are just sticking their heads in the sand and they seam to me like puppets to the big boys 
Need a much more simple and faster process when energy companies go to the wall
So many waiting so long for what should be a simple process 
OFGEM are not fit for purpose 

Treewood

I have promptly heard from Neon Reef that Scottish Power cannot raise my final statement until my reading has been validated and they have received it through the "D0086 workflow" - which can take up to 32 days.  It seems the bill issued to me this morning was out of order - although their representative could not really appreciate there was an issue!

masonic

[Deleted User] said:

What is going on with the validation of opening meter reads?  The industry system for getting submitted reads validated and then these sent back to the old and new suppliers appears either broken or stuck in thick glue!

There is definitely something strange going on. I am on day 34 since I provided opening reads to my new supplier, and waiting on my first bill, which they should have produced before now. I'm starting to wonder if this is due to those opening reads still not having been validated.

[Deleted User]

Treewood said:

I have promptly heard from Neon Reef that Scottish Power cannot raise my final statement until my reading has been validated and they have received it through the "D0086 workflow" - which can take up to 32 days.  It seems the bill issued to me this morning was out of order - although their representative could not really appreciate there was an issue!

Did a bit of digging via
https://dtc.mrasco.com/ListDataFlows.aspx
for the above workflow D0086.  No surprise that this is just a fancy way of stating the blooming obvious which brings me back to my previous post as to why the validation process can take as long as it can do for some (possibly many) and 32 days seems way over the top in this day and age.  And why do Scottish Power persist in shoving out final bills that are not based on industry verified readings/industry deemed readings?  All sorts of issues can and will arise if new and old suppliers are not singing from the same songsheet in reguard to opening/closing reads needing to be the same.

D0086 Flow  Description:

Transfer change of supplier readings that have passed validations, failed validations and that are deemed readings.

[Deleted User]

masonic said:

[Deleted User] said:

What is going on with the validation of opening meter reads?  The industry system for getting submitted reads validated and then these sent back to the old and new suppliers appears either broken or stuck in thick glue!

There is definitely something strange going on. I am on day 34 since I provided opening reads to my new supplier, and waiting on my first bill, which they should have produced before now. I'm starting to wonder if this is due to those opening reads still not having been validated.

Crikey!  The abacus is bust methinks!  BTW have SP raised what they purport to be their final bill with you yet?  If they did, were the final meter reads supplied by yourself and were they flagged as being Actual rather than Estimated?  Has your new electricity provider updated your account with the correct opening reads you submitted to them?

masonic

[Deleted User] said:

masonic said:

[Deleted User] said:

What is going on with the validation of opening meter reads?  The industry system for getting submitted reads validated and then these sent back to the old and new suppliers appears either broken or stuck in thick glue!

There is definitely something strange going on. I am on day 34 since I provided opening reads to my new supplier, and waiting on my first bill, which they should have produced before now. I'm starting to wonder if this is due to those opening reads still not having been validated.

Crikey!  The abacus is bust methinks!  BTW have SP raised what they purport to be their final bill with you yet?  If they did, were the final meter reads supplied by yourself and were they flagged as being Actual rather than Estimated?  Has your new electricity provider updated your account with the correct opening reads you submitted to them?

SP raised an estimated bill at first that was completely out, so I waited a few days and then provided them with the opening reads I provided my new supplier and they have now generated a new bill based on those reads. My new supplier lists the opening reads (as they did from the moment I provided them). It is only now I suspect they might still be in the process of validating them as they promised me a bill a few days ago that has not materialised.

A._Badger

masonic said:

[Deleted User] said:

masonic said:

[Deleted User] said:

What is going on with the validation of opening meter reads?  The industry system for getting submitted reads validated and then these sent back to the old and new suppliers appears either broken or stuck in thick glue!

There is definitely something strange going on. I am on day 34 since I provided opening reads to my new supplier, and waiting on my first bill, which they should have produced before now. I'm starting to wonder if this is due to those opening reads still not having been validated.

Crikey!  The abacus is bust methinks!  BTW have SP raised what they purport to be their final bill with you yet?  If they did, were the final meter reads supplied by yourself and were they flagged as being Actual rather than Estimated?  Has your new electricity provider updated your account with the correct opening reads you submitted to them?

SP raised an estimated bill at first that was completely out, so I waited a few days and then provided them with the opening reads I provided my new supplier and they have now generated a new bill based on those reads. My new supplier lists the opening reads (as they did from the moment I provided them). It is only now I suspect they might still be in the process of validating them as they promised me a bill a few days ago that has not materialised.

I'm very surprised they provided you with a bill based on your own readings because today they categorically told me that they couldn't do this, only being able to work from opening readings provided by another company. Does SP tells lies as corporate policy or are they just idiots, I wonder? Any SP reps out there care to enlighten us?