Yorkshire energy ?

[Deleted User]

Have some customers managed to get out of SP without ever actually being with them? How have they done that, and is it wise? Are you saying you can do that as long as you are assigned to them on the aforementioned databases? That is not the advice I received from OFGEM. 

bagand96

Deleted_User said:

Phones4Chris said:

Deleted_User said:

Not been on these boards for years, but having such problems with the forced transfer from YE to SP that I thought I'd check here. I see that I'm not alone. I could really do without this, and I am not impressed with their suggested tariff at all. I'm dreading my first bill - if SP ever get around to issuing one. Their customer service is effectively non-existent, and their server must be an early wind-up model. 

Check on the national databases if your supplies are registered to SP, if so you can start a switch. 

So what are the national databases that you refer to, and how are they accessed? 

For Gas it's one site nationally https://www.findmysupplier.energy/

For electricity you need to find who is the Network Operator for your region, and then look on their website.

https://www.energynetworks.org/operating-the-networks/whos-my-network-operator

Shedman

Deleted_User said:

Have some customers managed to get out of SP without ever actually being with them? How have they done that, and is it wise? Are you saying you can do that as long as you are assigned to them on the aforementioned databases? That is not the advice I received from OFGEM. 

Basically yes...once you're recorded as being with SP on the databases you can switch away....a lot of us did so at the end of Dec / early Jan.   Unfortunately some of us switched away to suppliers (GNE and Simplicity) that then also shortly thereafter went bust 🥲 and so have the joys of the SOLR process all over again....

[Deleted User]

Deleted_User said:

Have some customers managed to get out of SP without ever actually being with them? How have they done that, and is it wise? Are you saying you can do that as long as you are assigned to them on the aforementioned databases? That is not the advice I received from OFGEM. 

I moved today to Avro BUT I have an account with Scottish and expect them to bill me for the time I spent with them (6th December - 2nd Feb inc).  So yes I have been with Scottish Power for approx 59 days.  The accounts though are a mess for some but that should not stop you from moving now so long as you are registered on the industry databases (mine were registered as being supplied by SP on 1st Jan (Elec) and Gas 7th Jan (Gas)!)

bagand96

Deleted_User said:

Have some customers managed to get out of SP without ever actually being with them? How have they done that, and is it wise? Are you saying you can do that as long as you are assigned to them on the aforementioned databases? That is not the advice I received from OFGEM. 

Scottish Power are your energy from December 5th. 

Waiting for Scottish Power to set up your account on their website and their systems is a different matter. It's basically internal admin on their part and doesn't reflect when they took over your supply. 

Most on here only waited until SP were shown as our supplier in the databases. As far as the energy industry is concerned, that is when SP is your supplier. We then initiated switches to new suppliers that have been successful. 

Some started switches before the Gas/Electricity databases showed SP, or even as soon as YE went bust. This can cause complications, some ended up with both SP and their new provider trying to take over their supply simultaneously. That can get complicated which is why OFGEM advise to wait. 

[Deleted User]

Shedman said:

Deleted_User said:

Have some customers managed to get out of SP without ever actually being with them? How have they done that, and is it wise? Are you saying you can do that as long as you are assigned to them on the aforementioned databases? That is not the advice I received from OFGEM. 

Basically yes...once you're recorded as being with SP on the databases you can switch away....a lot of us did so at the end of Dec / early Jan.   Unfortunately some of us switched away to suppliers (GNE and Simplicity) that then also shortly thereafter went bust 🥲 and so have the joys of the SOLR process all over again....

Nightmare. They've been assigned to EDF and British Gas, haven't they? Just another 400,000 orphaned customers, and the usual omnishambles. I made this point to OFGEM - given that SP are generally accepted to be abysmal, and cannot cope with their existing customers, why assign even more customers to them, which will make the situation even worse? 

BedrockFred

No heard a thing from YE or SP regarding my YE credit balance
Checked my YE account online and it's been updated to

03/02/2021	Credit note			£262.88 CR

So will SP take my final bill from that or will they send a cheque or pay it by DD 
My DD is still active to SP but thus far nothing taken

masonic

Exile28 said:

Anyway the bit of information I did manage to obtain was that it seems that any credit balances (after your final YE bill) will not be applied to your Scottish power account and will be sent to you via cheque within the next two weeks. As such I have paid off my final Scottish power balance (my switch to green completed on the 25th Jan) with a reward credit card, and just need to await a cheque for my left over YE credit via the post. So it seems the end is in sight...

It will seem rather perverse to receive a cheque from SP when I owe them quite a bit of money and will just end up paying it back to them a few weeks later. Thank goodness for the ability to pay in cheques via banking app.

The extra effort and expense of issuing a load of unnecessary cheques to customers who are in debt overall is not very efficient, but perhaps they intend to submit a SoLR claim for these expenses from the industry and are merely making work for idle hands.

JDAW72

I have just been switched to SP from Yorkshire. My transfer is complete apparently and I'm already owe £199 (that's about right tbf) but I'm owed 140 from Yorkshire. I want to transfer back to Avro, who I only left 6 months ago. Will it confuse matters regarding my owed amount if I leave now? Do I wait till its dealt with. I'm just concerned that currently I'm on a variable tariff at SP. 

Super_Stomper

BedrockFred said:

No heard a thing from YE or SP regarding my YE credit balance
Checked my YE account online and it's been updated to

03/02/2021	Credit note			£262.88 CR

So will SP take my final bill from that or will they send a cheque or pay it by DD 
My DD is still active to SP but thus far nothing taken

I know my circumstances will be different to yours as I haven't yet switched away from SP, but....I had an email from YE to say that my final bill had been produced & I could logon to my account & download it , which I did. I was only £15-ish in credit as YE were very good in calculating my monthly DD costs (unlike every other supplier I've been with) and they say this will be credited to my SP invoice. I see no reason to doubt this. Just waiting for SP to take my first DD and then I'll enter my latest meter readings to see if it generates an initial bill. (My start M/Rs are accurately set up).