Yorkshire energy ?

Verdigris

Bossworld said:

 but surely smart meters are the first step towards surge pricing?

ToU (time of use) tariffs can work in your favour, particularly pertinent when you may have an electric vehicle to charge. Also, the half-hourly readings from smart meters will help ensure the lights stay on by giving a much more detailed picture of where demand is occurring. This will assist in distributing power most efficiently, from the varying generation sources, as we de-carbonise the system (intelligent grid).

BedrockFred

That is a discussion for another thread surely, not that I am disputing what you say but have my doubts

Verdigris

BedrockFred said:

That is a discussion for another thread surely

Indeed, but it passes the time whilst you're waiting for a cheque from SP!

Malchester

Verdigris said:

BedrockFred said:

That is a discussion for another thread surely

Indeed, but it passes the time whilst you're waiting for a cheque from SP!

Don't hold your breath as there'll be a lot of time passing to do. I am still waiting for my Tonik refund and its 2 months since they went bust

alco_pop

Biggus_Dickus said:

spot1034 said:

There's a welcome page for YE customers here
https://www.scottishpower.co.uk/solr/yorkshire-energy
Says domestic customers will be put on something called the 'Energy Exclusive tariff'  - using Citizens Advice comparison site and posing as a SP customer there is a huge number of tariffs with 'exclusive' in the name so I'm not much the wiser as to which of these it will be, or whether it's even on that list yet. 
By the way I have heard nothing from YE at all about this. Got the usual monthly email this morning asking for meter readings  as the 6th is my regular date for submitting them. No mention at all of recent developments. If I hadn't seen the news elsewhere I' d still be unaware of what has happened.

Thanks for that link.

Quote: ...“If you’re a domestic customer, you’ll move to our Energy Exclusive tariff - this is a tariff created specifically for former customers of Yorkshire Energy and provides some of our most competitive prices. We’ll shortly be sending you a personalised ‘welcome pack’ (via email or letter) which includes your tariff prices, payment details and some useful information to help you get the most from ScottishPower.”

That’s pretty good of SP to create a new exclusive tariff just for YE refugees;...I assume (perhaps wrongly!) the exclusive tariff doesn’t have ‘exit fees’.

Business customers will be moved to SP’s Standard Variable Tariff though.

I would say that the exclusive tariff doesn't have an exit fee. This is because you have not signed a contract for that deal, as such they can't hold you to that. 

Verdigris

SoLRs aren't allowed to charge exit fees to "kidnapped" customer, I understand.

BedrockFred

Verdigris said:

SoLRs aren't allowed to charge exit fees to "kidnapped" customer, I understand.

Correct   

rooster47

I was with SP, leaving them in 2013. The final bill, covering less than 3 months, included almost 2 years (!) of meter readings and totally meaningless, as an Accountant you'd expect me to understand it!

Over 3 years later, yes over 3 YEARS, I received an 'adjusted' dual fuel bills despite the fact my account had, I thought, closed.

I will not be returning!

bagand96

BedrockFred said:

So OFGEM have all these powers, yet they can't insist on accounts being switched over in a timely manor nor insist the price of the tariff being switched to the price per unit being given when the company (in this case SP) accept to become  SLoR
All seems very customer unfriendly to me

Why should any other energy supplier be forced to take on a failed competitor's customers at the failed competitor's rates?

Whilst we don't know for sure that the cheap prices are what led to YE's demise, I'd wager it had a lot to do with it. They were cheaper for most of us by some margin, hence why we were all with them! Not the first small company offering cheapest rates to go bust.... Its an occupational hazard of choosing the small cheap suppliers. But i'd never expect a competitor to be forced to honour those prices. As much as we might all dislike the big 6.

As for time, we shall have to wait and see. They only failed on Thursday. Friday would have been spent with Ofcom finalising SoLR.  Then it's the weekend. I wouldn't expect anything mote than the Scottish Power FAQ website. It'll be tomorrow before they even start considering next steps.

Covid won't help it either and GDPR slows everything down these days. 

A._Badger

bagand96 said:

BedrockFred said:

So OFGEM have all these powers, yet they can't insist on accounts being switched over in a timely manor nor insist the price of the tariff being switched to the price per unit being given when the company (in this case SP) accept to become  SLoR
All seems very customer unfriendly to me

Why should any other energy supplier be forced to take on a failed competitor's customers at the failed competitor's rates?

Whilst we don't know for sure that the cheap prices are what led to YE's demise, I'd wager it had a lot to do with it. They were cheaper for most of us by some margin, hence why we were all with them! Not the first small company offering cheapest rates to go bust.... Its an occupational hazard of choosing the small cheap suppliers. But i'd never expect a competitor to be forced to honour those prices. As much as we might all dislike the big 6.

As for time, we shall have to wait and see. They only failed on Thursday. Friday would have been spent with Ofcom finalising SoLR.  Then it's the weekend. I wouldn't expect anything mote than the Scottish Power FAQ website. It'll be tomorrow before they even start considering next steps.

Covid won't help it either and GDPR slows everything down these days. 

Yes, I'm sure it came as a complete shock to Ofgem that YE was in trouble.