Yorkshire energy ?

BedrockFred

peter1xxx said:

I have decided to stay with SP for now. Firstly there is little out there with any savings and secondly I will wait until March and 
hopefully better prices. Make no mistake I have no intensions of stopping with SP.For a couple of pounds a month its just not worth the hassle.

It would cost me a lot more than a a couple of pounds to stay on the SP tariff, but they do not seem to as bad as made out here in my dealings with them

phillw

On the phone to SP now, my gas is still with them. They've admitted that the gas database does show a pending move to avro but no date when it will switch and they can't give any indication of when, or who is making the decision of when it will switch.
No indication on avro web site that I haven't switched.

BedrockFred

My Gas today shows SP on the Db even today, but they both SP and Avro have both confirmed the switch but there is no gas records on my SP account pages 
Gas Db seems very slow to update 

rooster47

Having switched my electric from SP, seemingly on time, 25 January, my gas switch date has disappeared from my account. Does this mean my gas switch from SP has been cancelled?

BedrockFred

rooster47 said:

Having switched my electric from SP, seemingly on time, 25 January, my gas switch date has disappeared from my account. Does this mean my gas switch from SP has been cancelled?

This is exactly what happened to mine disappeared from my SP account page I rang SP and they confirmed the gas had been switched and I was able o enter readings for Gas on my new suppliers page only this morning

[Deleted User]

BedrockFred said:

Must say the SP rep was very efficient and knowledgeable, she also told me that my final  bill from YE would be sent this week and SP add any credit (of which there is over £200) would be added to my SP account but she was unsure whether that credit would be used to pay the SP final bill but thought it was likely 
Lots of moans (from me too) about SP but maybe look at the big picture, maybe being forced to take 3 failed energy companies customers accounts in such a short time can't be easy, so far things have gone as planned I was patient and waited till my energy should it was SP supplying 

No doubt in the weeks to come we shall see whether Scottish are faster than the 'norm' in raising our final bill for those that switch.  That should be within 6 weeks (from I presume the switch date) with any refunds due arising in another 10 working days after its issue according to the Ofgem regs.  Don't forget about the late final bill/credit refund penalties if they are late in doing either of these things.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/how-switch-energy-supplier-and-shop-better-deal/compensation-if-there-s-energy-switch-problem

I hope SP do not use the SOLR excuse to prolong these bills and/or delay any final refund owing from YE.  The person you spoke to was probably singing off a different song sheet to the one I spoke to and could not give me any timetables.  Are both your opening meter reads showing on your Scottish Power account and are both meter details listed?

BedrockFred

[Deleted User] said:

BedrockFred said:

Must say the SP rep was very efficient and knowledgeable, she also told me that my final  bill from YE would be sent this week and SP add any credit (of which there is over £200) would be added to my SP account but she was unsure whether that credit would be used to pay the SP final bill but thought it was likely 
Lots of moans (from me too) about SP but maybe look at the big picture, maybe being forced to take 3 failed energy companies customers accounts in such a short time can't be easy, so far things have gone as planned I was patient and waited till my energy should it was SP supplying 

No doubt in the weeks to come we shall see whether Scottish are faster than the 'norm' in raising our final bill.  That should be within 6 weeks (from I presume the switch date) with any refunds due arising in another 10 working days after its issue according to the Ofgem regs.  Don't forget about the late final bill/credit refund penalties if they are late in doing either of these things.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/how-switch-energy-supplier-and-shop-better-deal/compensation-if-there-s-energy-switch-problem

I hope SP do not use the SOLR excuse to prolong these bills and/or delay any final refund owing from YE.  The person you spoke to was probably singing off a different song sheet to the one I spoke to and could not give me any timetables.  Are both your opening meter reads showing on your Scottish Power account and are both meter details listed?

No gas details at all my account page only shows Elec has switched but as I said Avro have confirmed both have switched 
I have given Avro my opening readings that SP should use to confirm my final bill when the industry has approved them

Phones4Chris

uptdale said:

Phones4Chris said:

Coys said:

Phones4Chris said:

I have a slight, notice I said slight, sympathy for SP...

Do we know if SP competed with other suppliers for YE customers, or if OFGEM made a unilateral decision?

These were the weasel words that OFGEM gave me in reply to my initial complaint about OFGEM procedures -
"Scottish Power was appointed following a competitive process to get the best deal possible for customers. Scottish Power is offering customers a competitive tariff. "

I've just since received (the expected) bull reply from OFGEM about their procedures, where they haven't even acknowledged that there could be a deficiency in such procedures, which I shall now pursue further. However from what they did tell me, it's obvious that YE/their Administrators efficiently provided SP with the relevant customer information for SP to have sent out emails on the 7th December.

It will probably be worth putting in an FOI request to OFGEM to find out what their procedures actually are ............................

No need, the relevant documents are published on their website, and links to them and quotes from them have been posted in this thread by a few posters. I'm not going to pretend that appointing an SoLR is an easy task BUT if the overall rules for the industry are so sloppy, it won't help consumers. OFGEM seem to be helping the industry more than looking after consumers at present!
I shall persist in giving them stick until they say they will review the procedures and agree sensible changes. Thanks for the idea about going to the ICO if they are "difficult" about providing any information that isn't technically commercial in confidence.

Phones4Chris

[Deleted User] said:

I wilted today and rang SP to enquire as to the reason why electricity meter details not showing on my (as yet incomplete) account.  The fact that all my gas details are showing (with the correct opening meter read from 6th December) but nada with the electric was curious.  Even more curious was the fact that SP were able to give me both the MPAN and serial number of my meter over the phone but are seemingly unable/unwilling to populate my account with them  .................................

There's a simple answer to that one, when I rang SP on the general helpline to find my account number, the helpful chap was able to see all the electricity details that weren't on my account, he was looking at them on the national database! He did say the account was still being set up and everything should appear in the next few days.

[Deleted User] said:

............ SP are in no position to refuse transfers when they are listed as the supplier on the relevant databases and the speed of their accounting progress will surely be unaffected by the fact that many have walked (or are in the process of walking).

In short,  I am now just going to let things take their course.  I am due to move to Avro on 3rd February.  It is up to SP to sort out missing components on my account and it is up to them to bill me for my circa 2 months with them whenever they are in a position to do so.  Hopefully when they do, it will coincide with my 2 months where I pay no council tax.  Unless there are serious errors in their bill generation (such as using wildly incorrect reads) I won't be contacting them as it is a serious waste of time.  

Judging by the variety of reports in this thread, it just seems to depends on who you talk to as to how helpful or not the agent is!
I'm not likely to ring again unless there is some serious !!!!!!-up with my account.

Stuart42

My SP (elec only) account switched to 'Closed' over night and national database has updated to Neon Reef overnight too.  So that's me sorted.  I am gonna stop my SP DD (due 7th Feb) as that way I'll owe them money (even with my YE credit) rather than them owing me.  If they put me on the non-DD tariff as a result then it's about £4 difference - worth that not to have the hassle of trying to get credit back