Yorkshire energy ?

BedrockFred

Tharweb said:

BedrockFred said:

Well my switch is due tomorrow but Avro are still waiting for the gas meter details from the industry soIcan't give them a reading and on SP it says now sorry to see your elec go
Any advice please hope this is not the start of problems

I was getting the same message, but it let me enter the reading today, have you tried again?

I have tried several times today but still the same message, but an Avro rep has contacted me and offered to enter the readings
Both Avro and SP have confirmed the gas and elec are both switching tonight and I will be free of SP from tomorrow

GunJack

BedrockFred said:

I also asked about m YE credit balance she said I would get a final bill from YE this week and the credit balance would be confirmed in a couple days by SP and the final bill would use some of the credit to settle the SP balance and any left would be sent to me 
Must say she seemed  on the ball and knowledgeable so I had no reason to doubt her but we will see
But I am escaping SP tonight at midnight!!

That's encouraging (about the final YE bill and transfer of credit - my dates are 8 Feb for leccy switch ansd 12 Feb for gas, so if that timetable is accurate I may well get away with no SP DD being taken

acc

Just received the following email:

Your final bill from Yorkshire Energy

Since we took over your energy supply from Yorkshire Energy on the 6th December 2020, we've been working with them to ensure the smooth transition of your account to ScottishPower. We're getting in touch to keep you updated on your final bill from Yorkshire Energy and any outstanding credit balance you are due.
Please be assured, ScottishPower will honour any credit balance you had with Yorkshire Energy.
Next steps
Yorkshire Energy's administrators are making good progress in calculating your final bill and will send this to you as soon as possible. If there is a credit due to you, as soon as we receive the information from Yorkshire Energy, we'll write to you confirming the value. We'll ensure the credit is applied to your ScottishPower account or sent to you by cheque (if you have since left us), so you don't need to do anything at this stage.
Thank you for your patience.
Lynda Clayton
UK Customer Services Director

Gerry1

Phones4Chris said:

OFGEM's rules are Not Fit for Purpose.

OFGEM are not fit for purpose.

FTFY ! 

Phones4Chris

I too had an email from SP today, a couple of hours or so ago - "Your final bill from Yorkshire Energy..............Yorkshire Energy's administrators are making good progress in calculating your final bill and will send this to you as soon as possible."
no sign of any meter readings from SP on my YE account yet!
Funny how this email turned up shortly after I'd given SP a further meter reading to the one I gave in December (possibly coincidence).
However when I first entered that reading it prompted me with some message about the reading not being correct. Hmmm, I looked at the reading, hadn't made any errors, so clicked Submit again and this time it accepted it! Went to check something just now and when I clicked on meter readings and it said you can only submit them once a day, clicked on Energy usage and it says "We are unable to retrieve your energy usage data at this time".
Just another example of how bad SP's systems are - it knows it's got my readings but can't tell me the usage. Probably have to wait until the moon comes out before it updates

JamesCG26

acc said:

Just received the following email:

Your final bill from Yorkshire Energy

Since we took over your energy supply from Yorkshire Energy on the 6th December 2020, we've been working with them to ensure the smooth transition of your account to ScottishPower. We're getting in touch to keep you updated on your final bill from Yorkshire Energy and any outstanding credit balance you are due.
Please be assured, ScottishPower will honour any credit balance you had with Yorkshire Energy.
Next steps
Yorkshire Energy's administrators are making good progress in calculating your final bill and will send this to you as soon as possible. If there is a credit due to you, as soon as we receive the information from Yorkshire Energy, we'll write to you confirming the value. We'll ensure the credit is applied to your ScottishPower account or sent to you by cheque (if you have since left us), so you don't need to do anything at this stage.
Thank you for your patience.
Lynda Clayton
UK Customer Services Director

Got my final bill last week! 🤣

[Deleted User]

Yes had this same email today.   What was blindingly clear to me was the fact that this email told me nothing new or of any substance.  'as soon as possible' means days/weeks maybe even another month and for 'smooth transition' read 'snail-like progress'.  I can understand that SP's hands are tied somewhat by the speed of the administrators in sorting out the final credit/debit arising but their progress in setting up their own Scottish Power accounts has become tiresome at best and downright risible at worst.  I suspect I will have left Scottish long before they are able to create my account, populate it with all the required data (esp meter reads) and action the refund due to me from my time at YE without undue delay.

Change of supplier process p19 for SOLR
taken from https://www.ofgem.gov.uk/system/files/docs/2017/09/solr_revised_guidance_final_21-10-2016.pdf 

3.14. Ofgem policy: A SoLR must be able to operate the relevant change of supplier processes and bring the customers onto the SoLR’s own systems promptly in order to minimise disruption to customers and other industry participants.

3.15. Reason: To minimise disruption to customers of the failed supplier (e.g. enable them to be billed) and other industry participants.

3.16. Criteria: We will assess the issues that the supplier would face in processing the failed supplier’s customers. In particular, we will assess the supplier’s ability to assimilate customer information and issue bills without undue delay.

Hmm steaming towards 2 months now....we shall see if SP manages to get at least the accounts set up before the 2 months are up..

De_energize

My Saga continues. For the SECOND time since switching to my new suppler on 25th Dec with national databases correctly updated away from Yorkshire direct to my New Suppler ( with databases never having been sullied by the appearance of Scottish Power), had the "We are sorry to see you go"e-mail from my new suppler re electricity. This despite two emails from Scottish Power promising not to try to kidnap me back again. Fortunately get through on chat very quickly to the new outfit who blocked the switch. Expect I will be back in a few days time reporting same for gas.

Coys

Phones4Chris said:

I have a slight, notice I said slight, sympathy for SP...

Do we know if SP competed with other suppliers for YE customers, or if OFGEM made a unilateral decision?

Tranboy

I've only ever had two emails from SP, the 7th December one and this one today. I gave SP a meter read on 9th December which showed up as 5th December on my YE account and started my switch to Neon the same day. I sent a final meter read to Neon on 29th December and they took payment and supply on 4th January. I had warned them of the SP inclination to claim my supply back just in case. I expect to pay SP from 5th to 29th December/3rd January on the special YE tariff from SP and probably the previous month 1st November to 4th December I owe to YE administrators as I cancelled my DD that was due on 15th December, electricity only as I never had gas from them. I jumped early to try to avoid falling into the black pit of despair of being an SP customer.