Yorkshire energy ?

Tharweb

timjim said:

BedrockFred said:

Well I got this email today

                                       "  We are pleased to confirm that your switch went smoothly, and we will be supplying your energy from the 26/01/2021. Please log into your myAvro account and submit an opening meter reading. If you have any queries then please do not hesitate to get in touch with us."

But when I try and enter my Gas readings it says 

"Oops!

We're currently waiting on your meter details from industry. This can take up to 7 days."

I have entered my readings on SP site

Just like to know does this mean my Gas has problems switching?

I have the same message for gas, switch due on Monday 26th

Same here, due to switch on Monday 25th, worryingly though, although SP had acknowledged my request to switch, by displaying the "we're sorry to see you go" message, my SP account now shows -

Hi Tharweb. We're sorry to see your electricity go.

I hope this is a mistake? Are your SP accounts still showing that you are leaving dual fuels? I tried to call Avro, not that I would have got past the "we are only dealing with emergency and vulnerable customers" message, but their phone lines are closed at weekend and I've found that they don't respond to emails very quickly, it took 11 days last time. 

gsmh

The headline message I saw on my Scottish Power account page changed daily from 'sorry to see you go' to 'sorry to see your gas go' to 'sorry to see your electricity go' to 'sorry you're leaving us'. Then one of the older messages would pop up the next day. There really wasn't much logic to the messages at all. My switch to Green went through without a hitch and I now see confirmation that my switch for both fuels has completed with accurate dates when they switched. The industry databases show my supplier as Green for both gas and electricity - that was the case on the day of the switch for electricity, and the day after for gas. I've also had the emails to say my account is transferring to Scottish Power (while it was actually moving to Green).

Given what has been going on, ie. taking over customers of YE and moving them into its system and at the same time many customers transferring elsewhere it's not surprising that there are mixed messages.

Tharweb

gsmh said:

The headline message I saw on my Scottish Power account page changed daily from 'sorry to see you go' to 'sorry to see your gas go' to 'sorry to see your electricity go' to 'sorry you're leaving us'. Then one of the older messages would pop up the next day. There really wasn't much logic to the messages at all. My switch to Green went through without a hitch and I now see confirmation that my switch for both fuels has completed with accurate dates when they switched. The industry databases show my supplier as Green for both gas and electricity - that was the case on the day of the switch for electricity, and the day after for gas. I've also had the emails to say my account is transferring to Scottish Power (while it was actually moving to Green).

Given what has been going on, ie. taking over customers of YE and moving them into its system and at the same time many customers transferring elsewhere it's not surprising that there are mixed messages.

Well hopefully that's what we're are seeing and it's not that SP have blocked the switch 

PennineAcute

Confirmation from both Zog and Evolve (BG) that my switch has completed.   See what mess up SP can make of my final bill, as everything else they have done on my account has been screwed.

Shedman

Just for info, according to a Which! report that I saw published today, Octopus and Pure Planet are their top recommended suppliers (2nd and 4th in rankings) and , interestingly,Outfox the Market coming in at number 1 in customer rankings . Avro was 3rd

And at the bottom Npower and.......

surprise surprise SP.


(although to be honest I don't have a huge lot of faith in Which! reviews and rankings of most things....)

rhcp

Shell have just brought out a fix to the end of March 2022, second cheapest on my list.

BedrockFred

Well my switch is due tomorrow but Avro are still waiting for the gas meter details from the industry soIcan't give them a reading and on SP it says now sorry to see your elec go
Any advice please hope this is not the start of problems

[Deleted User]

BedrockFred said:

Well my switch is due tomorrow but Avro are still waiting for the gas meter details from the industry soIcan't give them a reading and on SP it says now sorry to see your elec go
Any advice please hope this is not the start of problems

When you got your welcome pack from Avro,  did it list your MPAN and MPRN numbers (it was listed for me).  Also the Gas Serial number was listed in this welcome pack.  The only thing not listed in my welcome pack was the electricity serial number.  Not sure what to advise other than to check the welcome pack carefully.

BedrockFred

DerwentMailman said:

BedrockFred said:

Well my switch is due tomorrow but Avro are still waiting for the gas meter details from the industry soIcan't give them a reading and on SP it says now sorry to see your elec go
Any advice please hope this is not the start of problems

When you got your welcome pack from Avro,  did it list your MPAN and MPRN numbers (it was listed for me).  Also the Gas Serial number was listed in this welcome pack.  The only thing not listed in my welcome pack was the electricity serial number.  Not sure what to advise other than to check the welcome pack carefully.

Yes all meter details are there including Gas

Gas Supply Number (MPRN): 2245656301

Gas Serial Number: 0000156

Gas Supply Address:

[Deleted User]

BedrockFred said:

DerwentMailman said:

BedrockFred said:

Well my switch is due tomorrow but Avro are still waiting for the gas meter details from the industry soIcan't give them a reading and on SP it says now sorry to see your elec go
Any advice please hope this is not the start of problems

When you got your welcome pack from Avro,  did it list your MPAN and MPRN numbers (it was listed for me).  Also the Gas Serial number was listed in this welcome pack.  The only thing not listed in my welcome pack was the electricity serial number.  Not sure what to advise other than to check the welcome pack carefully.

Yes all meter details are there including Gas

Gas Supply Number (MPRN): 2245656301

Gas Serial Number: 0000156

Gas Supply Address:

In that case, I'm just not sure what Avro can be referring to?  What other meter details can there possibly be?  Do these details (esp the gas meter serial number) match up with what you see on your gas meter?  The MPRN looks similar to mine (10 digit number)