Yorkshire energy ?

Bossworld

Finally had my account number through, I'll have a read through the posts but looking forward to trying to swap elsewhere and figure out what the final state of my YE account was.

I meant to add, I've stuck everything in Excel and the gas isn't excessively more than my YE prediction. I can't see anything on the Cheap Energy Club that's cheaper?  North East area FWIW.  Electricity (once I got the 'new' rate confirmed) is quite a bit higher cost.

Fadacious

Thanks, Scottish Power

SpeedSouth

My account is switching to green.  Showing on both sites to happen 25th Jan.
I have yet to see the credit balance of £172 show on SP though.  Once the switch is complete, what is the process for having this returned to me?  I assume it will be very long discussions with Green.

Will call SP to see what they say, might be easier to stay if they provide a better tarriff

bagand96

adam81 said:

My account is switching to green.  Showing on both sites to happen 25th Jan.
I have yet to see the credit balance of £172 show on SP though.  Once the switch is complete, what is the process for having this returned to me?  I assume it will be very long discussions with Green.

Will call SP to see what they say, might be easier to stay if they provide a better tarriff

The credit balance from YE has nothing to do with Green so there's no need to discuss it with them. 

YE need to generate final bills and calculate credit balances. This information will then be passed to SP. For those that are still SP customers it will be applied to their account. For those who have already left SP, they will pay it out, most likely by cheque. This is likely to take a long time though. 

grumpycrab

GunJack said:

you should see them [start readings] on the Submit Meter \Readings link off the homepage when they've been populated....

Yes, they're there!  I took a picture of the screen before I committed current readings but ...didn't actually look at the contents.  (Took a couple of goes to enter the current electric reading - probably because we've used too much in the last 5-6 weeks :-(

bagand96

mel54 said:

To reply to all of you asking questions of me.  I initiated a switch away from SP to Avro Energy the day after I received SP's email saying they were going to be my new supplier, so this was on Dec 8th. I rang SP to advise them of this and followed it up with an email, advising them to honour my right to switch and not to switch me back to them.  Avro set me up with an a/c no. and I quickly received a welcome pack, I gave them readings on 8/12/20 (and to SP also on this date), they took my first DD on 23/12/20, and took over as my supplier from 1.1.21. Then late on 8/1/21 I received the "sorry to see you go" email. I hear what some of you say, but SP were well aware of my impending switch for almost a month before telling Avro to switch me back, so that is why I believe this was "behind my back" and not just down to co-incidence and poor timing.  On 11/1/21 (as the weekend intervened)  I spoke to Avro and got them to put the "erroneous transfer" on my account to stop SP from attempting to switch me back, and rang SP to tell them this and not to attempt to switch me back again. When I rang Avro on 18/1/21 to see if all was well I found that SP had again gone behind my back in the preceding couple of days to instruct Avro to switch me away from them back to SP again.  So to have them essentially ignore my instructions on more than one occasion is not just down to chance and poor timing, it was deliberate I'm afraid. I think the main problem here is that we are dealing with a transfer process that has no prescribed timescale, and that is the fault of Ofgem. If a "normal" switch is initiated it has to be completed within 15 working days, but there is no timescale when the new company is taking on customers from a supplier who has gone bust.  This issue needs to be urgently addressed by Ofgem, as there is no incentive for the SOLR to do this transfer in a timely manner, so SP can drag their feet and we can't do anything about it. I do also feel that Ofgem should make sure that the SOLR's daily standard charges  are capped a a lower level, as the higher rates that we are being charged whilst waiting to escape SP are unacceptable - again the current charges encourage SP to drag their feet and this is unfair to consumers.

This mess is why OFGEM say not to initiate a switch after supplier failure.

Bossworld

bagand96 said:

mel54 said:

To reply to all of you asking questions of me.  I initiated a switch away from SP to Avro Energy the day after I received SP's email saying they were going to be my new supplier, so this was on Dec 8th. I rang SP to advise them of this and followed it up with an email, advising them to honour my right to switch and not to switch me back to them.  Avro set me up with an a/c no. and I quickly received a welcome pack, I gave them readings on 8/12/20 (and to SP also on this date), they took my first DD on 23/12/20, and took over as my supplier from 1.1.21. Then late on 8/1/21 I received the "sorry to see you go" email. I hear what some of you say, but SP were well aware of my impending switch for almost a month before telling Avro to switch me back, so that is why I believe this was "behind my back" and not just down to co-incidence and poor timing.  On 11/1/21 (as the weekend intervened)  I spoke to Avro and got them to put the "erroneous transfer" on my account to stop SP from attempting to switch me back, and rang SP to tell them this and not to attempt to switch me back again. When I rang Avro on 18/1/21 to see if all was well I found that SP had again gone behind my back in the preceding couple of days to instruct Avro to switch me away from them back to SP again.  So to have them essentially ignore my instructions on more than one occasion is not just down to chance and poor timing, it was deliberate I'm afraid. I think the main problem here is that we are dealing with a transfer process that has no prescribed timescale, and that is the fault of Ofgem. If a "normal" switch is initiated it has to be completed within 15 working days, but there is no timescale when the new company is taking on customers from a supplier who has gone bust.  This issue needs to be urgently addressed by Ofgem, as there is no incentive for the SOLR to do this transfer in a timely manner, so SP can drag their feet and we can't do anything about it. I do also feel that Ofgem should make sure that the SOLR's daily standard charges  are capped a a lower level, as the higher rates that we are being charged whilst waiting to escape SP are unacceptable - again the current charges encourage SP to drag their feet and this is unfair to consumers.

This mess is why OFGEM say not to initiate a switch after supplier failure.

Have to say, I've just come off the phone to SP. They were quite helpful but there'd been a delay/issue in them inputting the start electric reading that I gave through the web form in early December.

I've been back into YE's site and given them my last billed figure (end Nov) as I've no idea what I put on the web form a couple of weeks after.  Sounds like they'll calculate and bill back, hope it all works out.

They've checked for me and advised to wait 5-8 working days from today before trying to initiate a switch, as that start read needs to go in for everything to generate properly.  Though, my theoretical 'masterplan' to under-read until I moved to a cheaper supplier went up in the air when I had to give today's reading, so they could guestimate between two dates.  I reckon I'll be out of pocket by £5-10 at worst.

Slinky

Fadacious said:

Thanks, Scottish Power

Loads of us have had that. If you put your current reading in it will probably say it is too high, but you can override it and it will accept it.

masonic

mel54 said:

To reply to all of you asking questions of me.  I initiated a switch away from SP to Avro Energy the day after I received SP's email saying they were going to be my new supplier, so this was on Dec 8th. I rang SP to advise them of this and followed it up with an email, advising them to honour my right to switch and not to switch me back to them.  Avro set me up with an a/c no. and I quickly received a welcome pack, I gave them readings on 8/12/20 (and to SP also on this date), they took my first DD on 23/12/20, and took over as my supplier from 1.1.21. Then late on 8/1/21 I received the "sorry to see you go" email. I hear what some of you say, but SP were well aware of my impending switch for almost a month before telling Avro to switch me back, so that is why I believe this was "behind my back" and not just down to co-incidence and poor timing.  On 11/1/21 (as the weekend intervened)  I spoke to Avro and got them to put the "erroneous transfer" on my account to stop SP from attempting to switch me back, and rang SP to tell them this and not to attempt to switch me back again. When I rang Avro on 18/1/21 to see if all was well I found that SP had again gone behind my back in the preceding couple of days to instruct Avro to switch me away from them back to SP again.  So to have them essentially ignore my instructions on more than one occasion is not just down to chance and poor timing, it was deliberate I'm afraid. I think the main problem here is that we are dealing with a transfer process that has no prescribed timescale, and that is the fault of Ofgem. If a "normal" switch is initiated it has to be completed within 15 working days, but there is no timescale when the new company is taking on customers from a supplier who has gone bust.  This issue needs to be urgently addressed by Ofgem, as there is no incentive for the SOLR to do this transfer in a timely manner, so SP can drag their feet and we can't do anything about it. I do also feel that Ofgem should make sure that the SOLR's daily standard charges  are capped a a lower level, as the higher rates that we are being charged whilst waiting to escape SP are unacceptable - again the current charges encourage SP to drag their feet and this is unfair to consumers.

Thanks for clarifying. So far only those who got in quickly and moved themselves before SP got in there have had these issues, and most have successfully stopped SP from recapturing them.

I think most of the blame lies with SP for this. They did not promptly apply to take over people's supplies. Last time I was stuck in this SoLR situation, the SoLR must have applied to switch everyone on the day of their appointment because the switch was completed 14 days later. It seems SP waited at least 2 weeks, and in some cases even longer. Some will be glad of that, as it allowed them to escape, but for others such as yourself, it has caused quite a messy situation, and of course everyone transferred to SP had to wait longer before they could escape.

BedrockFred

Well a little credit to SP after trying to get through on the phone without success, I decided to try the online chat and got connected to a chat centre in India, not feeling confident I explained to the rep that my YE energy SoLR'd account to SP had disappeared to be replaced with an old account from 2017, he went away and sorted it now I have the correct account showing but because I have started a switch no DD details on there, no doubt they will collect the final bill amount from the DD that shows on my bank account,,,