Yorkshire energy ?

GunJack

grumpycrab said:

Start meter reads - where do you see them?  Is it not until you get a bill? Logged on yesterday and provided current readings. Guess first bill is around DD time - 8th of the month.

you should see them on the Submit Meter \Readings link off the homepage when they've been populated....if you're still not showing them I'd try giving the dedicated ex-YE customer helpline 

Shedman

Well the tunnel has been finally been finished and I'm now another escapee as, according to my new supplier, I'm switched as of this morning (hoorah).  

However (as we never expected it to be straightforward did we 😅) SP still are showing Electric as switching in progress, but they have sent email to say Gas has completed and Final bill has been generated (although I can't yet see the full detail on the account).  From the summary it looks as if they still haven't charged me for Gas for period 6-14 Dec (I submitted readings on 14th as a test) so fingers crossed I get away with that.  Think it's going to be an interesting period when we get the final YE bills as I'm convinced there'll be anomalies between those and what SP have used as readings that will need resolving.

De_energize

Phones4Chris said:

masonic said:

Despite leaving them yesterday, SP has emailed me today to let me know about my tariff and that my transfer from YE to SP is well underway. Better late than never I suppose.

Might be an idea to be safe, ask your new supplier to put a note on your account requesting them to block any transfer to SP should one turn up in the next few weeks!

A similar thing happened to me. In my case I started a transfer before SP was appointed as SoLR and completed on 25th Dec direct to my new suppler with SP never showing as my supplier on the national data base's. I got a "sorry you are leaving us" and moving to SP about 5 days later from my new suppler and got them to put a block on the transfer and complained by email to SP who apologised and put it down to administrate error. As it happens I was an SP customer before moving to Yorkshire, oh the irony of it, and logging in to my SP account now shows I am transferring to them AGAIN for the SECOND time. Also got another email welcoming me from SP, although all this could all be down to badly timed automated emails. Complained by e-mail again and got another apologetic email with assurances they will not be attempting to transfer me to SP. Keeping fingers crossed but at least I've got it in writing twice.

De_energize

dreamypuma said:

mel54 said:

I switched away from SP and set up Avro Energy as my new supplier and all was fine until I got a "sorry to see you go" email from Avro a few days. So be warned SP are going behind people's backs to switch you back to them if you try to switch away from them. I am disgusted and have been told that whether I like it or not I am a SP customer until Jan 25th! So much for your right to choose your supplier! Cannot believe that Ofgem has done to us 74,000 ex-YE customers what they did (and are still doing) to the 130,000 ex-customers of Tonik Energy whom SP took on only in October. Why has this been allowed when it was obvious that SP couldn't cope with all these new customer switches. We are now being forced to pay the higher prices on this SP tariff - it is outrageous, and no-one seems to be able to do anything about it - can you take up this issue please Martin Lewis?

When did you initiate your switch to Avro?

I really don't think they are intentionally going behind peoples backs. I think its just that the automated process of dealing with the transfer of Yorkshire's customers to the SoLR throws up a few anomalies and cant cope with switches that were in progress aground the time Yorkshire went bust. A similar thing happened to me. In my case I started a transfer before SP was appointed as SoLR and completed on 25th Dec direct to my new suppler with SP never showing as my supplier on the national data base's. I got a "sorry you are leaving us" and moving to SP about 5 days later from my new supplier and got them to put a block on the transfer and complained by email to SP who apologised and put it down to administrate error. As it happens I was an SP customer before moving to Yorkshire, oh the irony of it, and logging in to my SP account now shows I am transferring to them AGAIN for the SECOND time. Also got another email welcoming me from SP, although all this could all be down to badly timed automated emails. Complained by e-mail again and got another apologetic email with assurances they will not be attempting to transfer me to SP. Keeping fingers crossed but at least I've got it in writing twice.

De_energize

mel54 said:

I switched away from SP and set up Avro Energy as my new supplier and all was fine until I got a "sorry to see you go" email from Avro a few days. So be warned SP are going behind people's backs to switch you back to them if you try to switch away from them. I am disgusted and have been told that whether I like it or not I am a SP customer until Jan 25th! So much for your right to choose your supplier! Cannot believe that Ofgem has done to us 74,000 ex-YE customers what they did (and are still doing) to the 130,000 ex-customers of Tonik Energy whom SP took on only in October. Why has this been allowed when it was obvious that SP couldn't cope with all these new customer switches. We are now being forced to pay the higher prices on this SP tariff - it is outrageous, and no-one seems to be able to do anything about it - can you take up this issue please Martin Lewis?

I really don't think SP are going behind people backs. I just think that the automated process of moving Yorkshire customers to the SoLR throws up certain anomalies and cant cope with switches away from Yorkshire taking place around the time Yorkshire went belly-up. A similar thing happened to me. I think I was probably one of the first to post about this, being one of the earliest to try and switch, but there was one other around the time and I see other posts on a similar theme are creeping in now.In my case I started a transfer before SP was appointed as SoLR and completed on 25th Dec direct to my new supplier with SP never showing as my supplier on the national data base's. I got a "sorry you are leaving us" and moving to SP about 5 days later from my new suppler and got them to put a block on the transfer and complained by email to SP who apologised and put it down to administrate error. As it happens I was an SP customer before moving to Yorkshire, oh the irony of it, and logging in to my SP account now shows I am transferring to them AGAIN for the SECOND time. Also got another email welcoming me from SP, although all this could all be down to badly timed automated emails. Complained by e-mail again and got another apologetic email with assurances they will not be attempting to transfer me to SP. Keeping fingers crossed but at least I've got it in writing twice. By the way, when I got in touch with my new energy company to ask them to block the SP switch they were aware this had been happening. I was told I was not the only one and SP had been attempting to switch anyone who had ever been with them in the past, back with out asking. As I said I think its an automation problem. Anyway, good luck.

locky123

My electric switch to Neon Reef started 21 days ago, after seeing supplier database showing as SP,  has completed today with database showing OREG as supplier and confirmation from Neon Reef. SP account now showing closed and it never displayed any meter readings, so no bill. I had to email Neon Reef to give initial meter reading as my account is still not showing my meter details, which they say they are waiting to receive? 

Stonesmike

Just had a look on my account with SP, direct debit changed from £8.50 to my original £62 with YE. Clicked on the D/D section and asking me to change my D/D to nil. 😬🤭😂

phillw

Stonesmike said:

Just had a look on my account with SP, direct debit changed from £8.50 to my original £62 with YE. Clicked on the D/D section and asking me to change my D/D to nil. 😬🤭😂

Yeah, mine shows the "Monthly DD Amount" as per what I told them my YE DD was, but in the direct debit manager it says "Currect Direct Debit 0.00" (they can't spell)

If I then try to change it the "Expected Annual review balance" is 0.00, if I try to enter 1.00 in the DD then it tells me I need to set a higher amount so the balance is no more than £100 in debt at annual review.

I am assuming they are going to take the "Monthly DD Amount" and the rest is broken.

bagand96

De_energize said:

mel54 said:

I switched away from SP and set up Avro Energy as my new supplier and all was fine until I got a "sorry to see you go" email from Avro a few days. So be warned SP are going behind people's backs to switch you back to them if you try to switch away from them. I am disgusted and have been told that whether I like it or not I am a SP customer until Jan 25th! So much for your right to choose your supplier! Cannot believe that Ofgem has done to us 74,000 ex-YE customers what they did (and are still doing) to the 130,000 ex-customers of Tonik Energy whom SP took on only in October. Why has this been allowed when it was obvious that SP couldn't cope with all these new customer switches. We are now being forced to pay the higher prices on this SP tariff - it is outrageous, and no-one seems to be able to do anything about it - can you take up this issue please Martin Lewis?

I really don't think SP are going behind people backs. 

I think you're right, these things are usually c*ck up rather than conspiracy. 

SP would be provided with a list of active YE customers as of 2nd December to start SoLR switches.   They'd have no way of knowing if people have jumped in and started switches, as YE would be listed as the supplier.  There's no way they'd go about manually checking each account to see if there's an active switch under way - there was 74,000 accounts.

That's why the Ofgem advice is not to start a switch when a supplier fails - to stop double switch issues.  Just means the customer (and hopefully the new supplier) has to be on the ball when they try and jump the SoLR.

mel54

To reply to all of you asking questions of me.  I initiated a switch away from SP to Avro Energy the day after I received SP's email saying they were going to be my new supplier, so this was on Dec 8th. I rang SP to advise them of this and followed it up with an email, advising them to honour my right to switch and not to switch me back to them.  Avro set me up with an a/c no. and I quickly received a welcome pack, I gave them readings on 8/12/20 (and to SP also on this date), they took my first DD on 23/12/20, and took over as my supplier from 1.1.21. Then late on 8/1/21 I received the "sorry to see you go" email. I hear what some of you say, but SP were well aware of my impending switch for almost a month before telling Avro to switch me back, so that is why I believe this was "behind my back" and not just down to co-incidence and poor timing.  On 11/1/21 (as the weekend intervened)  I spoke to Avro and got them to put the "erroneous transfer" on my account to stop SP from attempting to switch me back, and rang SP to tell them this and not to attempt to switch me back again. When I rang Avro on 18/1/21 to see if all was well I found that SP had again gone behind my back in the preceding couple of days to instruct Avro to switch me away from them back to SP again.  So to have them essentially ignore my instructions on more than one occasion is not just down to chance and poor timing, it was deliberate I'm afraid. I think the main problem here is that we are dealing with a transfer process that has no prescribed timescale, and that is the fault of Ofgem. If a "normal" switch is initiated it has to be completed within 15 working days, but there is no timescale when the new company is taking on customers from a supplier who has gone bust.  This issue needs to be urgently addressed by Ofgem, as there is no incentive for the SOLR to do this transfer in a timely manner, so SP can drag their feet and we can't do anything about it. I do also feel that Ofgem should make sure that the SOLR's daily standard charges  are capped a a lower level, as the higher rates that we are being charged whilst waiting to escape SP are unacceptable - again the current charges encourage SP to drag their feet and this is unfair to consumers.