Nationwide Mortgage

ftbhouse2020

At what circumstances are you able to raise an escalation? I have been waiting for them to review my payslips since 26th August. 

Ftb buyer 85%
application sub 11th August 
Valuation 13th 
Valuation received 15th 
Credit check 21st
Payslip request 26th

xMeganCL

ftbhouse2020 said:

At what circumstances are you able to raise an escalation? I have been waiting for them to review my payslips since 26th August. 

Ftb buyer 85%
application sub 11th August 
Valuation 13th 
Valuation received 15th 
Credit check 21st
Payslip request 26th

Mine went in before yours so not until after mine 😂😂

WinterInRome

xMeganCL said:

I'm on hold to them just now to try and get an update

Did you get any update? I’m sick to death of pestering for an answer now, I’ve just given up 😂😂

xMeganCL

WinterInRome said:

xMeganCL said:

I'm on hold to them just now to try and get an update

Did you get any update? I’m sick to death of pestering for an answer now, I’ve just given up 😂😂

Sat on hold for 20 mins, a lady answered the phone then I got cut off 🙄 back on hold again 

CharFTB

xMeganCL said:

WinterInRome said:

xMeganCL said:

I'm on hold to them just now to try and get an update

Did you get any update? I’m sick to death of pestering for an answer now, I’ve just given up 😂😂

Sat on hold for 20 mins, a lady answered the phone then I got cut off 🙄 back on hold again 

Any response? When I called yesterday they told me to wait and said they wouldn’t escalate

CharFTB

lisatops said:

CharFTB said:

I know I have to wait until Monday but every time my phone goes off I am begging it to be *that* text 😂😂

I got a Natiowide text........................but it was to acknowledge my complaint, how deflating 

That is torment 😂😩

xMeganCL

Apparently they're waiting for a payslip from before I was on furlough and a letter from my work confirming my full salary. Clearly we have to be mind readers as they haven't asked my mortgage advisor for this! 

bec820

Does anyone think it sounds concerning that we haven't had the valuation booked yet? Application submitted 24th August, hard search done 5th September and nothing else?
Many thanks 

lisatops

xMeganCL said:

Apparently they're waiting for a payslip from before I was on furlough and a letter from my work confirming my full salary. Clearly we have to be mind readers as they haven't asked my mortgage advisor for this! 

That’s what I submitted to them on 19/8, and nothing since.

Escalation can only be done if you are within 5 working days of exchanging contracts, we should have been doing that today but obviously not going to happen this week now as HTB - ATE is 4/5 working days in the North West.

My broker has gotten some info ‘off the record’ and NW just cannot cope with the workload at the minute, our case has been escalated 3 times in 5 days and still nothing. She is now ringing the Broker line everyday just to keep the pressure on. We are in it for the long haul folks 😢

Wales2020

bec820 said:

Does anyone think it sounds concerning that we haven't had the valuation booked yet? Application submitted 24th August, hard search done 5th September and nothing else?
Many thanks 

The online timescales state 11 days.  We submitted our application on 28/08 and our valuation was booked on 01/09 and carried out today. Did you go direct or use a broker?