Nationwide Mortgage

sambam67

I’m in the same boat as all you guys by the looks of things.. I’ve rang 3 times over the last week and being told something different each time.. I might just ring again now, new week after all 

xMeganCL

sambam67 said:

I’m in the same boat as all you guys by the looks of things.. I’ve rang 3 times over the last week and being told something different each time.. I might just ring again now, new week after all 

Let us know how you get on once you've phoned!

thwd

My advisor was told by NW I should expect an update by close of business Friday but then on Friday were told that due to delays itd more likely be today. Still nothing. Im so so anxious! If I weren't bald I'd be tearing my hair out 

Thrugelmir

As advised to intermedaries. 

Please don’t call us for an update within the first eleven working days after you submit an application. If we need anything further from you, we'll be in touch.

Service levels update table

Service levels (Last updated 14 August 2020)
Average number of working days from application to offer	20 days*
DIP refer status reviewed within	2 days*
Average number of working days for initial underwrite of a case	11 days*
Average number of working days for document processing	8 days*

lancslass26

@Thrugelmir I’m on working day 22 👎

sambam67

I’m on working day 14.. waaaaa! I’ve not rung today.. gonna wait until Thursday/Friday if I’ve not heard anything.. no news is good news so they say! 

sambam67

Actually, you lot might know.. my dip was referred at the beginning, does that mean underwriting had already taken place at that point? 

Thrugelmir

lancslass26 said:

@Thrugelmir I’m on working day 22 👎

That's meaningless without any context. 

xMeganCL

I'm only on working day 5 😂 I'm so impatient.

lancslass26

Thrugelmir said:

lancslass26 said:

@Thrugelmir I’m on working day 22 👎

That's meaningless without any context. 

Working days since application until today. Their quoted intermediary timescales - Average Application to Offer is currently 20 days.