New Green Homes Grant to give up to £5,000 in vouchers for insulation and double-glazing

Purpleboots

Silly me tried the online chat again. Again no luck. Said I wanted to formally complain given that it's been 3.5 months since I applied  etc etc. . Typed it all out as instructed. But then they said nothing would happen with it as it wasn't a real complaint as they had loads of applications. Grrrr!

Had anyone out there received flat roof insulation vouchers? 

mpet

Had anyone out there received flat roof insulation vouchers? 

No - that’s what I’m waiting for. 3.5 months and counting! 

I did send an email to the Department for Business, Energy & Industrial Strategy who are responsible for this scheme. I wanted to highlight what a total shambles the scheme is. Haven’t had a reply apart from an acknowledgment- won’t hold my breath!

tek-monkey

Flat roof here too, only thing I've heard was the xmas eve email.

lovetotravel000

mpet said:

Hi

Had anyone out there received flat roof insulation vouchers? 

No - that’s what I’m waiting for. 3.5 months and counting! 

I did send an email to the Department for Business, Energy & Industrial Strategy who are responsible for this scheme. I wanted to highlight what a total shambles the scheme is. Haven’t had a reply apart from an acknowledgment- won’t hold my breath!

I also emailed them but only had the same auto response. I also emailed Sarah Munby.

delmonta

So after complaining to them by email about having sent them everything they asked for and more, and them sending me emails saying someone will call within 5 days, and they never do, I get this : 

Thank you for contacting the Green Homes Grant Scheme.

The Grant Appeals Office staff are researching your issue thoroughly and objectively. All decisions will be made by Grant Appeals Office staff based on the information included in your application, program policies, and documents provided with your appeal. All Appeal Office decisions including policies reviewed will be recorded in your Appeal Determination Report that will be mailed to you within ten working days from the receipt of your request. You will also be provided with additional detail explaining the basis for the decision as well as additional steps, if any, you may take.

Visit the Simple Energy Advice website at http://www.simpleenergyadvice.org.uk to receive independent advice on suitable measures for your home.

If you have any other questions or queries please do not hesitate to email us again or contact the following number at 0300 131 0053 and this number is available from Monday to Friday 8 am - 8 pm and Sat and Sun 9 am -5 pm or visit https://green-homes-grant.service.gov.uk/contact and using the webchat function.

----

This is really making me want to tear my hair out now. I havent appealed! There was never any talk of appeal, I just sent them what they asked for and complained that it was a shambles. I feel like they might throw out my application now after months  of wasted time

Purpleboots

delmonta said:

So after complaining to them by email about having sent them everything they asked for and more, and them sending me emails saying someone will call within 5 days, and they never do, I get this : 

Thank you for contacting the Green Homes Grant Scheme.

The Grant Appeals Office staff are researching your issue thoroughly and objectively. All decisions will be made by Grant Appeals Office staff based on the information included in your application, program policies, and documents provided with your appeal. All Appeal Office decisions including policies reviewed will be recorded in your Appeal Determination Report that will be mailed to you within ten working days from the receipt of your request. You will also be provided with additional detail explaining the basis for the decision as well as additional steps, if any, you may take.

Visit the Simple Energy Advice website at http://www.simpleenergyadvice.org.uk to receive independent advice on suitable measures for your home.

If you have any other questions or queries please do not hesitate to email us again or contact the following number at 0300 131 0053 and this number is available from Monday to Friday 8 am - 8 pm and Sat and Sun 9 am -5 pm or visit https://green-homes-grant.service.gov.uk/contact and using the webchat function.

----

This is really making me want to tear my hair out now. I havent appealed! There was never any talk of appeal, I just sent them what they asked for and complained that it was a shambles. I feel like they might throw out my application now after months  of wasted time

Hopefully you actually get someone sensible reading your case and sorting it out. 🤞 They don't throw it out. If they do then the same will happen here for me as I've complained several time any email and live chat already 🤷‍♀️

delmonta

Purpleboots said:

delmonta said:

So after complaining to them by email about having sent them everything they asked for and more, and them sending me emails saying someone will call within 5 days, and they never do, I get this : 

Thank you for contacting the Green Homes Grant Scheme.

The Grant Appeals Office staff are researching your issue thoroughly and objectively. All decisions will be made by Grant Appeals Office staff based on the information included in your application, program policies, and documents provided with your appeal. All Appeal Office decisions including policies reviewed will be recorded in your Appeal Determination Report that will be mailed to you within ten working days from the receipt of your request. You will also be provided with additional detail explaining the basis for the decision as well as additional steps, if any, you may take.

Visit the Simple Energy Advice website at http://www.simpleenergyadvice.org.uk to receive independent advice on suitable measures for your home.

If you have any other questions or queries please do not hesitate to email us again or contact the following number at 0300 131 0053 and this number is available from Monday to Friday 8 am - 8 pm and Sat and Sun 9 am -5 pm or visit https://green-homes-grant.service.gov.uk/contact and using the webchat function.

----

This is really making me want to tear my hair out now. I havent appealed! There was never any talk of appeal, I just sent them what they asked for and complained that it was a shambles. I feel like they might throw out my application now after months  of wasted time

Hopefully you actually get someone sensible reading your case and sorting it out. 🤞 They don't throw it out. If they do then the same will happen here for me as I've complained several time any email and live chat already 🤷‍♀️

Yeah honestly I'd be careful about complaining too much! I did and then suddenly I'm getting an email talking about my appeal and having to wait 10 days. I never made a formal complaint, just responded to their useless emails quite harshly

I spoke to a woman yesterday and she got quite impatient with me as I was getting so impatient! It was basically an argument. I said I know its not her fault, but when she said yet again 'wait 5 days and someone will call you, I've escalated it' I wanted to scream at her. I've been told that 3 times over the last month, nobody ever called!

So now I think all I can do is wait, and pray. They have tested my sanity!

Purpleboots

delmonta said:

Purpleboots said:

delmonta said:

So after complaining to them by email about having sent them everything they asked for and more, and them sending me emails saying someone will call within 5 days, and they never do, I get this : 

Thank you for contacting the Green Homes Grant Scheme.

The Grant Appeals Office staff are researching your issue thoroughly and objectively. All decisions will be made by Grant Appeals Office staff based on the information included in your application, program policies, and documents provided with your appeal. All Appeal Office decisions including policies reviewed will be recorded in your Appeal Determination Report that will be mailed to you within ten working days from the receipt of your request. You will also be provided with additional detail explaining the basis for the decision as well as additional steps, if any, you may take.

Visit the Simple Energy Advice website at http://www.simpleenergyadvice.org.uk to receive independent advice on suitable measures for your home.

If you have any other questions or queries please do not hesitate to email us again or contact the following number at 0300 131 0053 and this number is available from Monday to Friday 8 am - 8 pm and Sat and Sun 9 am -5 pm or visit https://green-homes-grant.service.gov.uk/contact and using the webchat function.

----

This is really making me want to tear my hair out now. I havent appealed! There was never any talk of appeal, I just sent them what they asked for and complained that it was a shambles. I feel like they might throw out my application now after months  of wasted time

Hopefully you actually get someone sensible reading your case and sorting it out. 🤞 They don't throw it out. If they do then the same will happen here for me as I've complained several time any email and live chat already 🤷‍♀️

Yeah honestly I'd be careful about complaining too much! I did and then suddenly I'm getting an email talking about my appeal and having to wait 10 days. I never made a formal complaint, just responded to their useless emails quite harshly

I spoke to a woman yesterday and she got quite impatient with me as I was getting so impatient! It was basically an argument. I said I know its not her fault, but when she said yet again 'wait 5 days and someone will call you, I've escalated it' I wanted to scream at her. I've been told that 3 times over the last month, nobody ever called!

So now I think all I can do is wait, and pray. They have tested my sanity!

I wonder about using twitter to complain. I'll give it one more week then try that. I say one more week as yet again I've been assured by email today that my application has been 'escalated and will be reviewed as a matter of urgency'. I'm not holding my breath. 

quattros

If we have just moved into a home can this scheme be used or do you have to live at the address for a while?

Frith

I’ve just phoned (again) and was told she could see all the extra stuff I’d sent in and that it was “with the audit team to see if I would get a voucher”. Also to wait 2 weeks. I’m sure it’s been at least 2 weeks since I sent the last of the paperwork in!