New Green Homes Grant to give up to £5,000 in vouchers for insulation and double-glazing

sorryitsme

Today I’ve had another email apologising for the miscommunication and saying they will process my application as quick as they can. Time will tell.....

Cb_man1

sorryitsme said:

I sent a complaint email and so did my supplier, we both got emails back saying reapply, then this evening l got an apology email 😱 saying l was incorrectly advised that my application couldn’t be amended. Time will tell if they now issue the voucher.......

UPDATE: Received email today to first complaint.

Thank you for contacting the Green Homes Grant Scheme regarding your application. 

Any errors made on an application can not be rectified by the admin team and you will need to reapply.

 If you would like to lodge a complaint regarding how we handle changes to an application please confirm this in a following email and we can escalate this accordingly.

Green Homes Grant Scheme.

Total shambles telling one applicant that GHG cannot make amendments to errors - Then apologising to another and telling them that they CAN make amendments ?

I have now escalated my complaint - I won’t hold my breath !

 

delmonta

Cb_man1 said:

sorryitsme said:

I sent a complaint email and so did my supplier, we both got emails back saying reapply, then this evening l got an apology email 😱 saying l was incorrectly advised that my application couldn’t be amended. Time will tell if they now issue the voucher.......

UPDATE: Received email today to first complaint.

Thank you for contacting the Green Homes Grant Scheme regarding your application. 

Any errors made on an application can not be rectified by the admin team and you will need to reapply.

 If you would like to lodge a complaint regarding how we handle changes to an application please confirm this in a following email and we can escalate this accordingly.

Green Homes Grant Scheme.

Total shambles telling one applicant that GHG cannot make amendments to errors - Then apologising to another and telling them that they CAN make amendments ?

I have now escalated my complaint - I won’t hold my breath !

 

Months ago I was told they would open an online portal where we could amend our applications, that was meant to be the start of November I think. Its madness

I am quite certain I didnt make any errors in my application, and Ive sent them what they asked for, even though they have moved the goal posts about 10 times. Yet I still worry my application won't go through. Id be seriously annoyed if I had to re apply after months of hassle and waiting.

It's quite disconcerting when you need the work done, and you aren't sure if you'll be able to afford it

Robster88

Hello. 

I have a query regarding this Green Home Grant. I own two properties, one I live in and one I rent out. Both could benefit from some of the things that this grant is meant to cover (suspended floor insulation and a new back door in one property and room in roof insulation in the rented property). 

I spoke to a Green Home Customer help person and they said I would need to apply separately for each property, but could therefore apply for the maximum of £5k for each property should that be required. 

The problem with that is that my understanding is that the grant for the secondary measure (the back door in this case) is capped at the grant amount given for the primary measure. As each house would be considered as a separate application, it would reduce the amount that I’d be able to get for the secondary measure.

For example, even if the total grant amount (combined) was £2k (£1k in each property) I’d only be able to get a grant of up to £1k for the secondary measure, whereas if I had the exact same amount of grant but only improved one house, I’d be able to get a larger grant for the secondary measure (up to £2k). 

Does anyone know if that’s the case and have been in a similar situation? 

Cheers 

tek-monkey

Robster88 said:

Hello. 

I have a query regarding this Green Home Grant. I own two properties, one I live in and one I rent out. Both could benefit from some of the things that this grant is meant to cover (suspended floor insulation and a new back door in one property and room in roof insulation in the rented property). 

I spoke to a Green Home Customer help person and they said I would need to apply separately for each property, but could therefore apply for the maximum of £5k for each property should that be required. 

The problem with that is that my understanding is that the grant for the secondary measure (the back door in this case) is capped at the grant amount given for the primary measure. As each house would be considered as a separate application, it would reduce the amount that I’d be able to get for the secondary measure.

For example, even if the total grant amount (combined) was £2k (£1k in each property) I’d only be able to get a grant of up to £1k for the secondary measure, whereas if I had the exact same amount of grant but only improved one house, I’d be able to get a larger grant for the secondary measure (up to £2k). 

Does anyone know if that’s the case and have been in a similar situation? 

Cheers 

The way I understood it yes, that is the case.  Both are completely separate entities and as such you can only claim a maximum value of your secondary equal to the sum of your primaries in that property.

Is your back door costing more than your floor insulation?

Cb_man1

Cb_man1 said

UPDATE: Received email today to first complaint.

Thank you for contacting the Green Homes Grant Scheme regarding your application. 

Any errors made on an application can not be rectified by the admin team and you will need to reapply.

 If you would like to lodge a complaint regarding how we handle changes to an application please confirm this in a following email and we can escalate this accordingly.

Green Homes Grant Scheme.

Total shambles telling one applicant that GHG cannot make amendments to errors - Then apologising to another and telling them that they CAN make amendments ?

I have now escalated my complaint - I won’t hold my breath !

 

UPDATE:
I was just about to give up and re-apply. When something in my head told me to try contacting GHG one last time before doing so.  The advisor this time told me that the process had now changed and that another team ( Admin) could make changes to applications,  I knew this already but for some reason GHG where  previously saying the Admin Team Cannot amend applications and that I should reapply.


Well long story short - After a few very strongly worded emails to GHG  - My Installer and I have received notification that my application has been approved and vouchers Have been received.

As I stated before, I am not one to give up easily - however GHG did a damn good job at trying to break me - thank God I didn’t  press the submit button and reapply !!

Good Luck to everyone who applies - I hope your journey to success is smoother,  than mines has been. Wishing you all a successful outcome.

Purpleboots

Cb_man1 said:

Cb_man1 said

UPDATE: Received email today to first complaint.

Thank you for contacting the Green Homes Grant Scheme regarding your application. 

Any errors made on an application can not be rectified by the admin team and you will need to reapply.

 If you would like to lodge a complaint regarding how we handle changes to an application please confirm this in a following email and we can escalate this accordingly.

Green Homes Grant Scheme.

Total shambles telling one applicant that GHG cannot make amendments to errors - Then apologising to another and telling them that they CAN make amendments ?

I have now escalated my complaint - I won’t hold my breath !

 

UPDATE:
I was just about to give up and re-apply. When something in my head told me to try contacting GHG one last time before doing so.  The advisor this time told me that the process had now changed and that another team ( Admin) could make changes to applications,  I knew this already but for some reason GHG where  previously saying the Admin Team Cannot amend applications and that I should reapply.


Well long story short - After a few very strongly worded emails to GHG  - My Installer and I have received notification that my application has been approved and vouchers Have been received.

As I stated before, I am not one to give up easily - however GHG did a damn good job at trying to break me - thank God I didn’t  press the submit button and reapply !!

Good Luck to everyone who applies - I hope your journey to success is smoother,  than mines has been. Wishing you all a successful outcome.

Congratulations. You give me hope.  What measure did you apply for? I'm still forlornly waiting for my flat roof insulation voucher since the 2nd October.  Apparently my application is with the 'escalation team' and I'm to give them until the end of this week. Not feeling very optimistic at the moment

daz_75

Hi all. My voucher states the end date is 20/03/2021 I know the scheme has been extended till 2022 does this mean mine is auto to 2022 now or do I have to do something?  Dont really want a load of builders round in these uncertain times

delmonta

Cb_man1 said:

Cb_man1 said

UPDATE: Received email today to first complaint.

Thank you for contacting the Green Homes Grant Scheme regarding your application. 

Any errors made on an application can not be rectified by the admin team and you will need to reapply.

 If you would like to lodge a complaint regarding how we handle changes to an application please confirm this in a following email and we can escalate this accordingly.

Green Homes Grant Scheme.

Total shambles telling one applicant that GHG cannot make amendments to errors - Then apologising to another and telling them that they CAN make amendments ?

I have now escalated my complaint - I won’t hold my breath !

 

UPDATE:
I was just about to give up and re-apply. When something in my head told me to try contacting GHG one last time before doing so.  The advisor this time told me that the process had now changed and that another team ( Admin) could make changes to applications,  I knew this already but for some reason GHG where  previously saying the Admin Team Cannot amend applications and that I should reapply.


Well long story short - After a few very strongly worded emails to GHG  - My Installer and I have received notification that my application has been approved and vouchers Have been received.

As I stated before, I am not one to give up easily - however GHG did a damn good job at trying to break me - thank God I didn’t  press the submit button and reapply !!

Good Luck to everyone who applies - I hope your journey to success is smoother,  than mines has been. Wishing you all a successful outcome.

Wow well done, what a relief. I just called them again after reading this and they were as useless as usual. They keep saying they will forward it to their managers, and escalate it but nothing happens. I have sent strongly worded emails, they say I will hear back from them within 5 days...nothing! I've sent everything multiple times. Its ridiculous

Maybe I need to start swearing in my emails!

Purpleboots

daz_75 said:

Hi all. My voucher states the end date is 20/03/2021 I know the scheme has been extended till 2022 does this mean mine is auto to 2022 now or do I have to do something?  Dont really want a load of builders round in these uncertain times

I think you have to get the work done by the voucher's deadline. In fact I'm definitely sure of this.  Despite the scheme's extension.