New Green Homes Grant to give up to £5,000 in vouchers for insulation and double-glazing

Purpleboots

Hi fellow voucher - waiters like me. I had my usual chat with the GHG team. This time I was told something new which I thought I'd share with you.  This is that there have been 63,000 applications for the vouchers. Apparently they have issued over 16,000 vouchers and have another 12,000 under review.  Mine is apparently one of the 12,000.  No timescales given but it gives me vague hope. I think mine is one of these 12,000 as it has been escalated to the 'escalation' team. 

delmonta

Purpleboots said:

Hi fellow voucher - waiters like me. I had my usual chat with the GHG team. This time I was told something new which I thought I'd share with you.  This is that there have been 63,000 applications for the vouchers. Apparently they have issued over 16,000 vouchers and have another 12,000 under review.  Mine is apparently one of the 12,000.  No timescales given but it gives me vague hope. I think mine is one of these 12,000 as it has been escalated to the 'escalation' team. 

Thanks for that info, they didnt tell me anything similar to this when I called. But I also apparently had my application escalated as its been such a nightmare. But I've not heard back from them even though they keep saying 5 days

I'm going to be so relieved to get the voucher, if I ever do

Good luck

Aauk25

Just rang them after 3 weeks since I sent my two forms of ID. Today I have been told these two forms of ID do not confirm property ownership lol, I sent the exact documents they requested last time. So I have now emailed them my copy of my Land registry. I questioned if they have been set up as a government department or outsourced, she couldn’t even answer that! 

I have no idea which systems they are checking to verify the information, as someone who has worked in many government departments its just a matter of doing a search , inputting the details and the information should be easily obtained and verified! Many departments information/data are linked!

The wait goes on ....

tek-monkey

Purpleboots said:

Hi fellow voucher - waiters like me. I had my usual chat with the GHG team. This time I was told something new which I thought I'd share with you.  This is that there have been 63,000 applications for the vouchers. Apparently they have issued over 16,000 vouchers and have another 12,000 under review.  Mine is apparently one of the 12,000.  No timescales given but it gives me vague hope. I think mine is one of these 12,000 as it has been escalated to the 'escalation' team. 

I feel this is just the GHG equivalent of a takeaway always saying your order is on its way.

Purpleboots

tek-monkey said:

Purpleboots said:

Hi fellow voucher - waiters like me. I had my usual chat with the GHG team. This time I was told something new which I thought I'd share with you.  This is that there have been 63,000 applications for the vouchers. Apparently they have issued over 16,000 vouchers and have another 12,000 under review.  Mine is apparently one of the 12,000.  No timescales given but it gives me vague hope. I think mine is one of these 12,000 as it has been escalated to the 'escalation' team. 

I feel this is just the GHG equivalent of a takeaway always saying your order is on its way.

Probably 😁🤦‍♀️

JoRya20

Has anyone got any idea how to actually get them to issue the voucher? We applied on the day the scheme launched, we meet all the criteria and submitted every piece of information they asked for. 4 months later still nothing, we phone and chase 3 to 4 times a week and every person we speak to gives the same story, the application has been reviewed, they don’t know what the hold up is they will chase. Then nothing happens. 

To make matters worse our supplier has told us they have other clients who have been issued their voucher in less than 3 weeks. 

Mintyrbc

My Air Source Heat Pump has been installed, relevant paper work handed over and I have redeemed the voucher before the expiry date. Fingers crossed everything goes to plan from here and my installer gets paid promptly. Had it running for 3 days and very pleased with it so far. In my opinion its totally worth doing, but this job was a huge undertaking and anyone thinking of applying to switch from Gas to an ASHP or GSHP needs to really understand what they are taking on. 

quattros

Mintyrbc said:

My Air Source Heat Pump has been installed, relevant paper work handed over and I have redeemed the voucher before the expiry date. Fingers crossed everything goes to plan from here and my installer gets paid promptly. Had it running for 3 days and very pleased with it so far. In my opinion its totally worth doing, but this job was a huge undertaking and anyone thinking of applying to switch from Gas to an ASHP or GSHP needs to really understand what they are taking on. 

Nice work , Big old unit that is so would have take that into account if getting one of these done ! What they quoted for that ?

delmonta

JoRya20 said:

Has anyone got any idea how to actually get them to issue the voucher? We applied on the day the scheme launched, we meet all the criteria and submitted every piece of information they asked for. 4 months later still nothing, we phone and chase 3 to 4 times a week and every person we speak to gives the same story, the application has been reviewed, they don’t know what the hold up is they will chase. Then nothing happens. 

To make matters worse our supplier has told us they have other clients who have been issued their voucher in less than 3 weeks. 

I'm in the exact same position as you, and it's disconcerting isn't it. I have done everything in my power, given them everything they asked for, and I'm still waiting. I applied on the first morning too. I've also called many times and been fuming because they are so unhelpful (mostly). In the last month they said my case had been escalated and someone would call in 48 hours, or they would contact me within 5 days. And nothing happened. The last woman I spoke to I got so mad because I told her this has happened three times, and she got angry with me saying 'Someone will call you within 5 days, thats all I can do'. Its infuriating to be lied to directly, and not have any other course of action. 

It's now been 7 days since that call, and they have not called me. But I did get an email just now :

"Further to your recent correspondence we would like to thank you for your patience and understanding following your application to the Green Homes Grant Scheme.

We have reviewed your application and we can confirm we have received additional supporting documentation, and this has been uploaded to the system. Your application will now continue through the quality review process. "

It just means nothing, I'm in the same position as I was 3 months ago! Waiting and hoping. And then what if they decide to reject the application? Then we have to appeal and wait more, or start again. Installers are booked up for many months, and at some point the grant money runs out. 

I have no issue if they reject my application if its not valid or if there are issues. But give me a chance to correct it. I was told months ago that we'd be able to manage our applications on an online portal, which hasn't happened. 

Its such a shame how incompetent our government seems to be at almost everything! 

Rant over, sorry

lovetotravel000

I made a complaint and I now have a case number as well as an application number. Has anyone else got a case number?