Neon Reef - any views?

matelodave

I reckon if they've tried upgrading or updating their system then it's not gone very well.

Over the years I dont' think any of the energy suppliers have ever achieved a seamless fault free transition when updating so don't panic yet

Phones4Chris

Shedman said:

Anyone anyone managed to log in this morning as I still can't (nor on Simplicity)?

Farway said:

Shedman said:

Anyone anyone managed to log in this morning as I still can't (nor on Simplicity)?

Just tried NR & failed

There is a banner on their homepage https://www.neonreef.co.uk/
"Customer notice
We are currently updating our desktop customer portal which is currently offline. You are still able to use the Neon Reef app, which can be downloaded from the Apple or Google Play store. You can also easily submit meter reads via our online form on the 'Meter readings' page. We are sorry for any inconvenience that this may cause."

Gerry1

Shame there's no warning on the login page itself !  It you've bookmarked it you're none the wiser and think you've forgotten some subtle detail of your password.  If you ask for a reminder you're then told your account doesn't exist.  Not very wise considering all the recent energy company collapses.

Neon Reef need to do much better, especially as there's no call centre if you encounter problems online.

Phones4Chris

Gerry1 said:

Shame there's no warning on the login page itself !  ................

That could be a little tricky at the moment because as it's being updated the page is not even responding

Phones4Chris

All seems to be working now, for me anyway at time of posting.

HonestJohn

Phones4Chris said:

All seems to be working now, for me anyway at time of posting.

Confirmed

Shedman

Can now login to both Neon and Simplicity,  but can anybody spot anything that's changed as I can't ?

matelodave

Updating doesn't mean that stuff will necessarily change, it may just be security updates, shifting to different servers or increasing capacity to take on the influx of disillusioned Symbio customers

Farway

Just received the confirmation e mail, switch from Green completed, now officially a NR customer with first DD going out today

Green confirmed they have ceased my regular monthly DD

brewerdave

Farway said:

Just received the confirmation e mail, switch from Green completed, now officially a NR customer with first DD going out today

Green confirmed they have ceased my regular monthly DD

I've had the email from Neon for switch completed, DD will presumably go out tomorrow and an email confirming that Green have cancelled their DD - But logging into the Green account, nothing appears to have changed yet.