Neon Reef - any views?

UnclaimedEnergy

Both Dyball Associates. Green.Energy, Avro Energy and Utility Point are all suppliers which used the 'Dyball supplier in a box' package so may also have an issue?

Gerry1

brewerdave said:

Shedman said:

molerat said:

Anyone else having trouble with the customer portal ?  Was down for a while yesterday and can't get in today.  App is working but my bill is now overdue, usually there at the end of the due day.

They said on chat yesterday that they were doing some systems updating and hence why there was intermittent access to the web login.  Seemed to be alright this morning when I tried but just checked and does seem to be down again

I was asked for my opening read which I entered on NR site yesterday am , but have been unable to log in again. It says that my account doesn't exist !!

I don't exist either... 

HonestJohn

Unable to login also 

Phones4Chris

Can't Login either, it says Unsuccessful attempt.

UnclaimedEnergy said:

Both Dyball Associates. Green.Energy, Avro Energy and Utility Point are all suppliers which used the 'Dyball supplier in a box' package so may also have an issue?

Looks like it could be a software bug, lets hope that's all it is!

Shedman

Anyone anyone managed to log in this morning as I still can't (nor on Simplicity)?

brewerdave

Received an email welcoming me as a new customer today - but still can't log in - account doesn't exist !!
According to the Western Power website I'm now with Neon Reef altho the status is NULL

Dagsyrugg

The neon reef app is working fine on android - just logged in now - so I suggest downloading that and giving it a go?

Dagsyrugg

brewerdave said:

Received an email welcoming me as a new customer today - but still can't log in - account doesn't exist !!
According to the Western Power website I'm now with Neon Reef altho the status is NULL

I think the NULL status refers to the contact number; which in this case is correct as they are online only

Bacman

It will be interesting to see how Neon Reef's reviews on Trustpilot and here go in the next couple of months as by then customers switching to them will have had experience of their switch, transfer, billing, online website, complaint resolution, etc - THEN we will get a proper view of if Neon Reef are a good company to use, or avoid.

People might slate the likes of SP; sure they aren't perfect and the people you speak to may not be always knowledgeable first time however i've been with SP a few times and their billing is correct and of course they aren't liable to go out of business - the "sell it cheaper" small companies are in it to get sold to large companies if they get large enough to be of interest, to make profit that way; or go bust in the attempt - either way they aren't in it for the long haul.

Anyway, waiting to see how things develop in the coming weeks...

Farway

Shedman said:

Anyone anyone managed to log in this morning as I still can't (nor on Simplicity)?

Just tried NR & failed