Neon Reef - any views?

Shedman

Are you sure Utility Point and not Utility Warehouse ?  Not heard of UP canvassing but it wouldn't surprise me if UW.  They certainly have people at markets etc.

philipbin

If he was a fraudster he has been reported to the police.

I had to ask him 3 times, he definitely said he was from Utility Point.

Phones4Chris

Well they aren't in my good books at the moment https://forums.moneysavingexpert.com/discussion/comment/78098256/#Comment_78098256 latest https://forums.moneysavingexpert.com/discussion/comment/78101070/#Comment_78101070

Phones4Chris

Still no response to now two emails. I hope they are not morphing into the same black hole as their sister company Utility Point

Shedman

Phones4Chris said:

Still no response to now two emails. I hope they are not morphing into the same black hole as their sister company Utility Point

Why don't you use chat instead.  I've had to be on chat multiple times over the last week or so and have got an agent straightaway each time and have been able to get answers there and then as their chat support team seem very helpful and knowledgeable (or if in doubt will seek an answer from a more knowledgeable colleague rather than just making it up). The 

Phones4Chris

Shedman said:

Phones4Chris said:

Still no response to now two emails. I hope they are not morphing into the same black hole as their sister company Utility Point

Why don't you use chat instead.  I've had to be on chat multiple times over the last week or so and have got an agent straightaway each time and have been able to get answers there and then as their chat support team seem very helpful and knowledgeable (or if in doubt will seek an answer from a more knowledgeable colleague rather than just making it up). The 

Oh well, excuse me, but I DID USE CHAT (may be you should have asked rather than assumed or even read the first of the posts that I linked  above), I had a very quick response as you've found every time I've used it, and with the problems they were/are able to deal with, they've been very efficient. But this is NOT a problem THEY can resolve, that is why email has had to be used to ensure the problem is correctly addressed and all the relevant points made. The point here is that considering they were supposed to respond quickly to email as well according to some reports, it's somewhat disappointing (understatement) that they haven't even responded with an acknowledgement and saying they'll look into the matter, how difficult is that!

matelodave

Phones4Chris said:

Shedman said:

Phones4Chris said:

Still no response to now two emails. I hope they are not morphing into the same black hole as their sister company Utility Point

Why don't you use chat instead.  I've had to be on chat multiple times over the last week or so and have got an agent straightaway each time and have been able to get answers there and then as their chat support team seem very helpful and knowledgeable (or if in doubt will seek an answer from a more knowledgeable colleague rather than just making it up). The 

Oh well, excuse me, but I DID USE CHAT (may be you should have asked rather than assumed or even read the first of the posts that I linked  above), I had a very quick response as you've found every time I've used it, and with the problems they were/are able to deal with, they've been very efficient. But this is NOT a problem THEY can resolve, that is why email has had to be used to ensure the problem is correctly addressed and all the relevant points made. The point here is that considering they were supposed to respond quickly to email as well according to some reports, it's somewhat disappointing (understatement) that they haven't even responded with an acknowledgement and saying they'll look into the matter, how difficult is that!

No need to get snotty.

Phones4Chris

matelodave said:

Phones4Chris said:

Shedman said:

Phones4Chris said:

Still no response to now two emails. I hope they are not morphing into the same black hole as their sister company Utility Point

Why don't you use chat instead.  I've had to be on chat multiple times over the last week or so and have got an agent straightaway each time and have been able to get answers there and then as their chat support team seem very helpful and knowledgeable (or if in doubt will seek an answer from a more knowledgeable colleague rather than just making it up). The 

Oh well, excuse me, but I DID USE CHAT (may be you should have asked rather than assumed or even read the first of the posts that I linked  above), I had a very quick response as you've found every time I've used it, and with the problems they were/are able to deal with, they've been very efficient. But this is NOT a problem THEY can resolve, that is why email has had to be used to ensure the problem is correctly addressed and all the relevant points made. The point here is that considering they were supposed to respond quickly to email as well according to some reports, it's somewhat disappointing (understatement) that they haven't even responded with an acknowledgement and saying they'll look into the matter, how difficult is that!

No need to get snotty.

It's important that the situation is correctly represented, nothing to do with being snotty thanks.

Shedman

Phones4Chris said:

Shedman said:

Phones4Chris said:

Still no response to now two emails. I hope they are not morphing into the same black hole as their sister company Utility Point

Why don't you use chat instead.  I've had to be on chat multiple times over the last week or so and have got an agent straightaway each time and have been able to get answers there and then as their chat support team seem very helpful and knowledgeable (or if in doubt will seek an answer from a more knowledgeable colleague rather than just making it up). The 

Oh well, excuse me, but I DID USE CHAT (may be you should have asked rather than assumed or even read the first of the posts that I linked  above), I had a very quick response as you've found every time I've used it, and with the problems they were/are able to deal with, they've been very efficient. But this is NOT a problem THEY can resolve, that is why email has had to be used to ensure the problem is correctly addressed and all the relevant points made. The point here is that considering they were supposed to respond quickly to email as well according to some reports, it's somewhat disappointing (understatement) that they haven't even responded with an acknowledgement and saying they'll look into the matter, how difficult is that!

I don't think shouting or the sarcy comment is called for.  I hadn't seen that you had used chat previously and was only trying to be helpful in case you hadn't tried the chat function, especially as the chat function isnt that obvious (and doesn't appear out of chat hours).  No slight intended so sorry you took it that way.

I would agree that they are somewhat slow answering emails at the moment... usually 4-5 days in my experience...which isn't good when they don't have telephone contact.

SaveMeDo

venomx said:

current
Standing Charge     20.23p per day
Unit rate     19.772p per kWh
Unit rate     7.881p per kWh

neon
Unit Rate 13.712p per kWh
Standing Charge 11.666p per day

That sounds like Eon...

Last year I managed to snag a really good deal with Eon

Supplier     E.ON (E.ON Energy Solutions Ltd)    
    Tariff name     Fix Online Exclusive v22    
    Tariff type     Fixed price    
    Payment method     Fixed monthly Direct Debit    
    Unit rate     Day 17.525p per kWh    
        Night 9.293p per kWh    
    Standing charge     5.639p per day    
    Tariff ends on     12 months from the date you switch    
    Price guaranteed until     12 months from the date you switch    
    Exit fees
(only apply if you leave more than 49 days before your tariff ends)     £30

However when I had to renew in January, they offered the the same rate you quoted which is a very substantial rise.

They also did not apply the warm home discount they promised on the phone. They have now blocked me!

So, I went with Neon Reef, when I got the welcome pack email, they had put me on "ocean" which is over 14p per KW, and not what I had sign up to, I contacted them through Chat box and they put me on Marine (I think)

The website is very flaky indeed.

Joined 8 February so I've not had a bill yet, we shall see.