Neon Reef - any views?

Phones4Chris

Well Neon Reef have left me no option but to make a formal complaint. They seem to think it acceptable that the opening reading of 13430 that I provided to them on the 29th January (the day they commenced as my supplier) should be showing in My Account as the 25th January, and the reading I gave to Scottish Power for an interim (not final) bill of 13397 on the 25th January should be shown as the 29th January, and claiming that my 13430 reading was not validated but refusing to challenge their "industry body" about the matter!

Norman_Castle

Phones4Chris said:

Well Neon Reef have left me no option but to make a formal complaint. They seem to think it acceptable that the opening reading of 13430 that I provided to them on the 29th January (the day they commenced as my supplier) should be showing in My Account as the 25th January, and the reading I gave to Scottish Power for an interim (not final) bill of 13397 on the 25th January should be shown as the 29th January, and claiming that my 13430 reading was not validated but refusing to challenge their "industry body" about the matter!

How much difference does those four days and 33 units make?

Verdigris

Quite. Assuming 2p/kWh and 10p/day daily charge difference, my mental arithmetic makes that about a guinea, in old money.

Phones4Chris

It has nothing to do with what the cost involved is, it has to do with the principle of wrong readings being applied, which if you read around even just these forums, you will find many people affected by foul-ups by these so-called "industry bodies" that are supposedly "experts"  and supposed to correctly validate readings, and in many cases there are significant sums involved especially when people are due refunds. That can have a major impact on people on a very tight budget (which thankfully isn't me) so maybe sarcastic posters could consider others before they comment or add thanks to such posts!!

Norman_Castle

Phones4Chris said:

 so maybe sarcastic posters could consider others before they comment or add thanks to such posts!!

Do you consider my question sarcastic?

locky123

I started my switch for electric to NR on 1 Jan and supply started on 22 Jan. To date I cant enter meter readings due to NR claiming that they have not received my meter details from the industry. Is this typical, over a month?
Also NR do not send reminders when to send meter readings so rely on user remembering when to send reading near bill date.

Phones4Chris

Norman_Castle said:

Phones4Chris said:

 so maybe sarcastic posters could consider others before they comment or add thanks to such posts!!

Do you consider my question sarcastic?

Perhaps you could re-read my post and think about the point I made

matelodave

Phones4Chris said:

Norman_Castle said:

Phones4Chris said:

 so maybe sarcastic posters could consider others before they comment or add thanks to such posts!!

Do you consider my question sarcastic?

Perhaps you could re-read my post and think about the point I made

C'mon girls, be polite and stop sniping at each other

Norman_Castle

matelodave said:

Phones4Chris said:

Norman_Castle said:

Phones4Chris said:

 so maybe sarcastic posters could consider others before they comment or add thanks to such posts!!

Do you consider my question sarcastic?

Perhaps you could re-read my post and think about the point I made

C'mon girls, be polite and stop sniping at each other

Don't include me in that. I asked a simple question.

nottsphil

matelodave said:

Phones4Chris said:

Norman_Castle said:

Phones4Chris said:

 so maybe sarcastic posters could consider others before they comment or add thanks to such posts!!

Do you consider my question sarcastic?

Perhaps you could re-read my post and think about the point I made

C'mon girls, be polite and stop sniping at each other

Now that Radio 4 has become a feminist station, we've had someone come on in the last 24 hours telling us not to use the word as a chastisement. 

So, you have been told