Neon Reef - any views?

Shedman

brewerdave said:

And still BG's glacial progress drags on  - NR debits not appeared, no meter readings sought, and yet the website is back to asking for an increase in DD with no explanation for the increase other than a figure for expected "end of contract" balance, calculated how ???

And hopefully the NR debits never appear....

ivanleo

tg99 said:

So far my bills from BG just use the start date of 7 Dec.

Same here, I wonder whether escaping the SOLR process messed-up the billing system, and whether it's one of those issues that they're just not going to bother fixing.

Patr100

Apparently "You're not paying enough  (End of plan balance: £56.88 in debit)"
But I am (in the relatively hidden area unless you know where to look ) £112.06 in credit due to my first payment and credit from NR.

As a relatively low user, that £112 would cover at least 3 months at my current usage and cost and possibly close to similar even with April increases.

What always irks me is the constant nagging when you log in, or by email, to get a smart meter.

tg99

ivanleo said:

tg99 said:

So far my bills from BG just use the start date of 7 Dec.

Same here, I wonder whether escaping the SOLR process messed-up the billing system, and whether it's one of those issues that they're just not going to bother fixing.

Hopefully!

goatfaced

No bill here yet. My last neon bill said I owe 37 but that was before I left them in June. They never did a proper final bill because PFP didn't sort my account properly, but I owe for another 4 weeks after that. 

keiran

I got an email today from BG saying they'd received my outstanding credit from Neon Reef (and telling me the amount) , and that this would show on my next statement.
On checking my account, it was listed in the transaction history section as "miscellaneous document".

The amount seems about right, but it would be better if they included a final closing statement from Neon showing how the figure had been worked out 

Phones4Chris

Phones4Chris said:

Inigo_Montoya said:

Shedman said:

ivanleo said:

Just had my outstanding NR balance credited in full to my non-SOLR British Gas account with a transaction type of "Miscellaneous document". My one and only NR bill went up to 7th November so not sure what's going to happen to the charges between 8th November and 6th December but I'm going to let sleeping dogs lie.

Stepdaughter has had her NR credit applied to her SOLR BG account today as well, but nothing on mine for the NR debit that I owe.   Likewise no further bills on either account for the gap period between end of NR (or 8th Nov in her case) and start date of first bills from BG.  Fingers crossed they aren't going to bother. 

yes they have added NR final bill credit balances but not deducted NR final bill debit balances 

I strongly suspect they will get round to deducting final bill debit balances in the near future 

Whether they get round to charging for the the "missing period" though is unlikely in my opinion as its hard to see how they would do it now the NR billing system has been shut down

Hmm, I'm wondering if the bit I've highlighted in bold is the case as I've had a credit added in the last 24hrs with the transaction type of "Miscellaneous document" but it's somewhat larger than I would have expected. As NR's billing system INTERNALLY is NOT shut down, I would expect the debits to be added soon. I haven't yet had the "PDFformat" final bill NR said I would get. The way NR/BG seem to have agreed to deal with the credits & debts may have a bearing on this.

Phones4Chris said:

Shedman said:

Phones4Chris said:

Inigo_Montoya said:

Shedman said:

ivanleo said:

Just had my outstanding NR balance credited in full to my non-SOLR British Gas account with a transaction type of "Miscellaneous document". My one and only NR bill went up to 7th November so not sure what's going to happen to the charges between 8th November and 6th December but I'm going to let sleeping dogs lie.

Stepdaughter has had her NR credit applied to her SOLR BG account today as well, but nothing on mine for the NR debit that I owe.   Likewise no further bills on either account for the gap period between end of NR (or 8th Nov in her case) and start date of first bills from BG.  Fingers crossed they aren't going to bother. 

yes they have added NR final bill credit balances but not deducted NR final bill debit balances 

I strongly suspect they will get round to deducting final bill debit balances in the near future 

Whether they get round to charging for the the "missing period" though is unlikely in my opinion as its hard to see how they would do it now the NR billing system has been shut down

Hmm, I'm wondering if the bit I've highlighted in bold is the case as I've had a credit added in the last 24hrs with the transaction type of "Miscellaneous document" but it's somewhat larger than I would have expected. As NR's billing system INTERNALLY is NOT shut down, I would expect the debits to be added soon. I haven't yet had the "PDFformat" final bill NR said I would get. The way NR/BG seem to have agreed to deal with the credits & debts may have a bearing on this.

Are you sure that you didn't have a DD payment taken by NR after the date that your last NR bill went up to and hence actually had a final credit balance on 20 Nov bigger than that stated on your 'final' bill?  

This was the case for my stepdaughter.  Her final bill produced on 6 Nov but up to 1 Nov showed a credit balance that hadn't taken account of the DD that had been taken on 1 Nov so was showing a credit balance that was £20 less than her actual credit balance (and it was this higher credit balance that has now appeared in her BG account).

I have full copies of the last bills I had from NR and copies of the account showing the last DD taken. I know how much energy I've used. As I said, the credit is for somewhat more that I would have expected! And as yet I haven't had the pdf final bill from NR.

Well I've had an email from BG today quoting the same "credit balance". I couldn't log into the BG account at the time as they were having "technical difficulties" again!! I did try just now and got logged in despite the same technical problems claim but no extra detail on the account at all. No sign of any debits.
It still doesn't work properly, never could and still can't even update my mobile number "due to a technical difficulty". Good here isn't it. I can see this is going to be a joyful ride. I may try moving to Scottish Power !!

roseview

email also received with a credit balance figure but I've got no idea where the figure has come from!

BUFF

keiran said:

I got an email today from BG saying they'd received my outstanding credit from Neon Reef (and telling me the amount) , and that this would show on my next statement.
On checking my account, it was listed in the transaction history section as "miscellaneous document".

The amount seems about right, but it would be better if they included a final closing statement from Neon showing how the figure had been worked out 

Pretty much the same here.

Penelopa.Pitstop

Nothing from Neon Reef for me yet.