Neon Reef - any views?

Inigo_Montoya

CRISPIANNE3 said:

Just checked my account and they have cancelled the two previous months bills and replaced them with a bill from 3 December 2021 from when they took over my electric supply from Neon Reef.  Everything looks in order.

same here - three cancelled & replaced bills with new one yesterday currently  showing as "not ready"

I wonder if the updated bill will show charges from november 21st rather than december 3rd ?

for me the new bill is about £10 more which I suspect are the charges between november 21st to december 3rd

CRISPIANNE3

Inigo_Montoya said:

CRISPIANNE3 said:

Just checked my account and they have cancelled the two previous months bills and replaced them with a bill from 3 December 2021 from when they took over my electric supply from Neon Reef.  Everything looks in order.

same here - three cancelled & replaced bills with new one yesterday currently  showing as "not ready"

I wonder if the updated bill will show charges from november 21st rather than december 3rd ?

for me the new bill is about £10 more which I suspect are the charges between november 21st to december 3rd

According to my meter reads from NR and BG they have taken into account reads from the dates you have highlighted. I used about 98 units between those dates and have charged me about £25.00 and that includes the standing charge. Also charged at the Welcome BG rate. 

CRISPIANNE3

lisyloo said:

woeestme said:

OK, I've commented earlier on in the thread but to make it easier I'll repeat what I said.  I'm a NR casualty.  I was moved on to BGE Standard Tariff back in late Nov, which in the email contract states 'guaranteed til 31st July 2022'.  Presumably, this rate will be valid til then?

I've not actually set up an online account with BG yet as I wasn't sure about staying with them.  (I ought to be careful here though as the lack of meter readings record could work against me - is there an address I can send the meter reads to?)

Obviously, I'm asking with a view as to how to try and get a better deal in months ahead - 'Exclusive fix nov 23' looking unlikely in current circumstances.

Online chat doesn't seem available i.e. they really don't want anyone contacting them.  I can't email them because the email address from which the contract in late Nov 21 was sent says 'no reply'.

Is there anything I can do in this situation or is it a case of simply waiting and hoping for the best? Cheers. 

The 31/7 is a mistake and your tarriff will be set to rise in April.
if you don’t agree get a formal compliant in (my own opinion is that companies are not bound by errors - but that shouldn’t stop you trying).

the bad news is that you’re not likely to find anything better than the price cap right now and even moving for better service on the price cap might be difficult.

ive mostly been able to get through on chat although I do something else whilst waiting in the queue.

I got as far as the Executive complaints dept and even the advisor who dealt with the complaint did say she even found it confusing.  Also according to the advisor the rates will go up after 31 July. 

lisyloo

CRISPIANNE3 said:

lisyloo said:

woeestme said:

OK, I've commented earlier on in the thread but to make it easier I'll repeat what I said.  I'm a NR casualty.  I was moved on to BGE Standard Tariff back in late Nov, which in the email contract states 'guaranteed til 31st July 2022'.  Presumably, this rate will be valid til then?

I've not actually set up an online account with BG yet as I wasn't sure about staying with them.  (I ought to be careful here though as the lack of meter readings record could work against me - is there an address I can send the meter reads to?)

Obviously, I'm asking with a view as to how to try and get a better deal in months ahead - 'Exclusive fix nov 23' looking unlikely in current circumstances.

Online chat doesn't seem available i.e. they really don't want anyone contacting them.  I can't email them because the email address from which the contract in late Nov 21 was sent says 'no reply'.

Is there anything I can do in this situation or is it a case of simply waiting and hoping for the best? Cheers. 

The 31/7 is a mistake and your tarriff will be set to rise in April.
if you don’t agree get a formal compliant in (my own opinion is that companies are not bound by errors - but that shouldn’t stop you trying).

the bad news is that you’re not likely to find anything better than the price cap right now and even moving for better service on the price cap might be difficult.

ive mostly been able to get through on chat although I do something else whilst waiting in the queue.

I got as far as the Executive complaints dept and even the advisor who dealt with the complaint did say she even found it confusing.  Also according to the advisor the rates will go up after 31 July. 

Is that for you due to your complaint or for everyone?

CRISPIANNE3

lisyloo said:

CRISPIANNE3 said:

lisyloo said:

woeestme said:

OK, I've commented earlier on in the thread but to make it easier I'll repeat what I said.  I'm a NR casualty.  I was moved on to BGE Standard Tariff back in late Nov, which in the email contract states 'guaranteed til 31st July 2022'.  Presumably, this rate will be valid til then?

I've not actually set up an online account with BG yet as I wasn't sure about staying with them.  (I ought to be careful here though as the lack of meter readings record could work against me - is there an address I can send the meter reads to?)

Obviously, I'm asking with a view as to how to try and get a better deal in months ahead - 'Exclusive fix nov 23' looking unlikely in current circumstances.

Online chat doesn't seem available i.e. they really don't want anyone contacting them.  I can't email them because the email address from which the contract in late Nov 21 was sent says 'no reply'.

Is there anything I can do in this situation or is it a case of simply waiting and hoping for the best? Cheers. 

The 31/7 is a mistake and your tarriff will be set to rise in April.
if you don’t agree get a formal compliant in (my own opinion is that companies are not bound by errors - but that shouldn’t stop you trying).

the bad news is that you’re not likely to find anything better than the price cap right now and even moving for better service on the price cap might be difficult.

ive mostly been able to get through on chat although I do something else whilst waiting in the queue.

I got as far as the Executive complaints dept and even the advisor who dealt with the complaint did say she even found it confusing.  Also according to the advisor the rates will go up after 31 July. 

Is that for you due to your complaint or for everyone?

The advisor said we are on a special rate and that was lower than the BG standard tariff and everyone who migrated from NR would see there rate increase again after the 31 July. 

lisyloo

CRISPIANNE3 said:

lisyloo said:

CRISPIANNE3 said:

lisyloo said:

woeestme said:

OK, I've commented earlier on in the thread but to make it easier I'll repeat what I said.  I'm a NR casualty.  I was moved on to BGE Standard Tariff back in late Nov, which in the email contract states 'guaranteed til 31st July 2022'.  Presumably, this rate will be valid til then?

I've not actually set up an online account with BG yet as I wasn't sure about staying with them.  (I ought to be careful here though as the lack of meter readings record could work against me - is there an address I can send the meter reads to?)

Obviously, I'm asking with a view as to how to try and get a better deal in months ahead - 'Exclusive fix nov 23' looking unlikely in current circumstances.

Online chat doesn't seem available i.e. they really don't want anyone contacting them.  I can't email them because the email address from which the contract in late Nov 21 was sent says 'no reply'.

Is there anything I can do in this situation or is it a case of simply waiting and hoping for the best? Cheers. 

The 31/7 is a mistake and your tarriff will be set to rise in April.
if you don’t agree get a formal compliant in (my own opinion is that companies are not bound by errors - but that shouldn’t stop you trying).

the bad news is that you’re not likely to find anything better than the price cap right now and even moving for better service on the price cap might be difficult.

ive mostly been able to get through on chat although I do something else whilst waiting in the queue.

I got as far as the Executive complaints dept and even the advisor who dealt with the complaint did say she even found it confusing.  Also according to the advisor the rates will go up after 31 July. 

Is that for you due to your complaint or for everyone?

The advisor said we are on a special rate and that was lower than the BG standard tariff and everyone who migrated from NR would see there rate increase again after the 31 July. 

When I first read it I thought you meant instead of April.
so is the advisor saying there will be increases in April for the cap AND July when the tariff ends?

ivanleo

lisyloo said:

CRISPIANNE3 said:

lisyloo said:

CRISPIANNE3 said:

lisyloo said:

woeestme said:

OK, I've commented earlier on in the thread but to make it easier I'll repeat what I said.  I'm a NR casualty.  I was moved on to BGE Standard Tariff back in late Nov, which in the email contract states 'guaranteed til 31st July 2022'.  Presumably, this rate will be valid til then?

I've not actually set up an online account with BG yet as I wasn't sure about staying with them.  (I ought to be careful here though as the lack of meter readings record could work against me - is there an address I can send the meter reads to?)

Obviously, I'm asking with a view as to how to try and get a better deal in months ahead - 'Exclusive fix nov 23' looking unlikely in current circumstances.

Online chat doesn't seem available i.e. they really don't want anyone contacting them.  I can't email them because the email address from which the contract in late Nov 21 was sent says 'no reply'.

Is there anything I can do in this situation or is it a case of simply waiting and hoping for the best? Cheers. 

The 31/7 is a mistake and your tarriff will be set to rise in April.
if you don’t agree get a formal compliant in (my own opinion is that companies are not bound by errors - but that shouldn’t stop you trying).

the bad news is that you’re not likely to find anything better than the price cap right now and even moving for better service on the price cap might be difficult.

ive mostly been able to get through on chat although I do something else whilst waiting in the queue.

I got as far as the Executive complaints dept and even the advisor who dealt with the complaint did say she even found it confusing.  Also according to the advisor the rates will go up after 31 July. 

Is that for you due to your complaint or for everyone?

The advisor said we are on a special rate and that was lower than the BG standard tariff and everyone who migrated from NR would see there rate increase again after the 31 July. 

When I first read it I thought you meant instead of April.
so is the advisor saying there will be increases in April for the cap AND July when the tariff ends?

That doesn't sound right, I think the advisor was just guessing.

Shedman

lisyloo said:

woeestme said:

OK, I've commented earlier on in the thread but to make it easier I'll repeat what I said.  I'm a NR casualty.  I was moved on to BGE Standard Tariff back in late Nov, which in the email contract states 'guaranteed til 31st July 2022'.  Presumably, this rate will be valid til then?

I've not actually set up an online account with BG yet as I wasn't sure about staying with them.  (I ought to be careful here though as the lack of meter readings record could work against me - is there an address I can send the meter reads to?)

Obviously, I'm asking with a view as to how to try and get a better deal in months ahead - 'Exclusive fix nov 23' looking unlikely in current circumstances.

Online chat doesn't seem available i.e. they really don't want anyone contacting them.  I can't email them because the email address from which the contract in late Nov 21 was sent says 'no reply'.

Is there anything I can do in this situation or is it a case of simply waiting and hoping for the best? Cheers. 

The 31/7 is a mistake and your tarriff will be set to rise in April.
if you don’t agree get a formal compliant in (my own opinion is that companies are not bound by errors - but that shouldn’t stop you trying).

the bad news is that you’re not likely to find anything better than the price cap right now and even moving for better service on the price cap might be difficult.

ive mostly been able to get through on chat although I do something else whilst waiting in the queue.

A typo is one thing but making a similar 'typo' on multiple SOLR tariffs issued at different times, not correcting it until several months after having issued it, and having it confirmed as a fixed price until 31 July by chat agents on at least 2 separate occasions (including the complaints team as well) including being told on one of those chats that you are best not to switch from your current 'fixed' tariff until its end date - per below cannot be constituted as an error.  The length of time elapsed between them issuing that notification of tariff and correcting alone should mean that they have deemed to have accepted it.  Blimey you only get 14- 30 days to return goods where you have made an 'error' - they took far longer than that to correct it .....

Extract from chat:

BG chat agent (name withheld by me): Yes, We made this Welcome to British Gas tariff very convenient for our customers, Your rates will be fixed till 31.07.2022, We use to charge if any cancellation of tariff before end date in fixed tariffs, However on your fixed tariff there is no cancellation charges if you wish to change.

BG chat again  : So, I will suggest you not to cancel this tariff, And you can quote and keep for better deal in future

lisyloo

What’s the update on your complaint?

Shedman

lisyloo said:

What’s the update on your complaint?

Was that to me lisyloo?  Haven't raised one on this issue yet.  I contacted the complaints team over another issue and took the opportunity whilst on the chat to seek a further confirmation that the tariff was actually fixed until 31 July, which I reckon they clearly did from that extract I posted of the transcript.   I will, however, be submitting a complaint regarding this issue imminently.