Neon Reef - any views?

Petriix

MWT said:

Petriix said:

I've had a bill from BG. I was planning on ignoring it until they apply my credit from NR.

That is neither wise, nor a right...

BG are entitled to get their bills paid regardless of the progress on the NR credit, so if you've got a bill and you don't have a DD in place with BG,  I'd suggest it is worth getting it paid.

It seems pointless to pay them money which they'll just have to pay back to me whenever they figure it out. Neon Reef have issued me with an accurate final bill which shows the amount they owe me. I won't still be a BG customer. I'll make an attempt to reason with them via the chat. I don't see how they could reasonably apply a charge for non-payment. My final NR bill is evidence enough to prove my position. 

brewerdave

This morning the meter reading I gave BG (as requested) on 6th December has vanished from the BG site. Can only assume that they are "agreeing" a handover reading with NR administrators ?
If so ,I presume that a "final,final" statement will come from NR -don't know where that will leave the customers who have already settled with NR :?

MWT

Petriix said:

MWT said:

Petriix said:

I've had a bill from BG. I was planning on ignoring it until they apply my credit from NR.

That is neither wise, nor a right...

BG are entitled to get their bills paid regardless of the progress on the NR credit, so if you've got a bill and you don't have a DD in place with BG,  I'd suggest it is worth getting it paid.

It seems pointless to pay them money which they'll just have to pay back to me whenever they figure it out.

Hopefully your chat session went well, but if you do decide not to pay then don't be surprised if it triggers the late payment notices etc.

Petriix

MWT said:

Petriix said:

MWT said:

Petriix said:

I've had a bill from BG. I was planning on ignoring it until they apply my credit from NR.

That is neither wise, nor a right...

BG are entitled to get their bills paid regardless of the progress on the NR credit, so if you've got a bill and you don't have a DD in place with BG,  I'd suggest it is worth getting it paid.

It seems pointless to pay them money which they'll just have to pay back to me whenever they figure it out.

Hopefully your chat session went well, but if you do decide not to pay then don't be surprised if it triggers the late payment notices etc.

I actually just paid it. They made it so simple to pay through the app using Google Pay that I just did it. The deciding factor was that I don't want any chance of them blocking my switch to Octopus. 

There will be some credit owing to me once the NR money finally gets allocated. In the meantime I'm going onto the Octopus 12m fix at 37p per kWh. Hopefully only for two weeks before I get onto the Go tariff.

That should ideally coincide with getting my Givenergy 8.2 kWh AC Coupled battery installed, which will allow 95% of my usage to be at the 5p per kWh rate, as well as allowing me to store and use far more of my solar generation.

MWT

Petriix said:

There will be some credit owing to me once the NR money finally gets allocated. In the meantime I'm going onto the Octopus 12m fix at 37p per kWh. Hopefully only for two weeks before I get onto the Go tariff.

That should ideally coincide with getting my Givenergy 8.2 kWh AC Coupled battery installed, which will allow 95% of my usage to be at the 5p per kWh rate, as well as allowing me to store and use far more of my solar generation.

That should be a good tariff for you then, do also consider 'Go Faster' as even after recent changes you can elect to have the low rate period start at 21:30 which lets you get a good part of the evening covered at the cheap rate when your battery may be at its lowest towards the end of the day.

I assume you have an EV as well (...or you wouldn't be going onto 'Go' ) and having that cheap period start well before you sleep can help with managing your car charging schedule as well.

The newer 'Intelligent' tariff can be good too if you tend to charge your car most days, but there are restrictions around which cars/chargers are supported.

Petriix

MWT said:

Petriix said:

There will be some credit owing to me once the NR money finally gets allocated. In the meantime I'm going onto the Octopus 12m fix at 37p per kWh. Hopefully only for two weeks before I get onto the Go tariff.

That should ideally coincide with getting my Givenergy 8.2 kWh AC Coupled battery installed, which will allow 95% of my usage to be at the 5p per kWh rate, as well as allowing me to store and use far more of my solar generation.

That should be a good tariff for you then, do also consider 'Go Faster' as even after recent changes you can elect to have the low rate period start at 21:30 which lets you get a good part of the evening covered at the cheap rate when your battery may be at its lowest towards the end of the day.

I assume you have an EV as well (...or you wouldn't be going onto 'Go' ) and having that cheap period start well before you sleep can help with managing your car charging schedule as well.

The newer 'Intelligent' tariff can be good too if you tend to charge your car most days, but there are restrictions around which cars/chargers are supported.

Yes, I'll see what Go Faster options are available. Yes, I have an EV.

I don't believe my Zappi v1 is compatible with their Intelligent tariff otherwise I'd consider it. It would probably be a bit too complicated for me manage.

MWT

Petriix said:

Yes, I'll see what Go Faster options are available. Yes, I have an EV.

I don't believe my Zappi v1 is compatible with their Intelligent tariff otherwise I'd consider it. It would probably be a bit too complicated for me manage.

Sadly no, the Zappi v1 isn't going to work, so assuming your EV is not a Tesla that rules out the Intelligent option.

Go Faster recently dropped the 20:30 starting slot, but 21:30 is still a great start time if you can get it.

ViperBugloss

OldScientist said:

I think I asked earlier in the process - but does anyone who had economy 7 with NR have both a daytime and nighttime rate with the welcome tariff with BG or (like me) just the one, daytime, rate? If you do have a nighttime rate given, did this happen automatically or did you have to chase? For me everything else appears to have been set up correctly.

I have Economy 7 but my BG account showed a single rate. I made a complaint to BG and, today, I had a telephone call confirming that I have been now switched to Economy 7, which I confirmed on-line during the phone call. The BG agent also explained that I was on a direct debit rate but could pay in arrears using a credit card until informed otherwise. Also, I should be getting a BG bill in early January.

Making a complaint seemed to be the quickest way to get this problem resolved and it was handled very well, although it seems a bit over-the-top.

OldScientist

ViperBugloss said:

OldScientist said:

I think I asked earlier in the process - but does anyone who had economy 7 with NR have both a daytime and nighttime rate with the welcome tariff with BG or (like me) just the one, daytime, rate? If you do have a nighttime rate given, did this happen automatically or did you have to chase? For me everything else appears to have been set up correctly.

I have Economy 7 but my BG account showed a single rate. I made a complaint to BG and, today, I had a telephone call confirming that I have been now switched to Economy 7, which I confirmed on-line during the phone call. The BG agent also explained that I was on a direct debit rate but could pay in arrears using a credit card until informed otherwise. Also, I should be getting a BG bill in early January.

Making a complaint seemed to be the quickest way to get this problem resolved and it was handled very well, although it seems a bit over-the-top.

Have now sorted the missing night time rate via a 15 minute online chat session (although still need to wait for my online account to update to be certain). A positive initial impression of BG customer services to renew my acquaintance with them (I never had to contact them when I was previously with them)...

hawkwind

I was changing my payment from quarterly to direct debit but they are setting my price at £89 a month for 10 months.
When checking my current tariff for quarterly cash payment they have set up they estimate 2900 kWh estimated usage at an annual cost of £673 which works out at £56 a month, a huge difference.