Neon Reef - any views?

maisie_cat

Stuart42 said:

Had my final bill from NR estimated at 20/11 from a reading I gave them 22/11. It was close enough. But my NR account has now updated to show the reading I gave to BG when asked on 3/12.  This is also shown in my BG account as my opening reading.  No idea what this implies for the supply between 20/11 and 3/12, but have others seen similar?

I've just checked mine and I still have a 15/11 "final" bill that does not take into account the DD made on 8/11.
I'm just checking every few days and taking screenshots if anything changes.

MWT

Patr100 said:

brewerdave said:

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Why should the administrators phone you individually? Surely all due payments will be made via your account in due course.
By coercion  if necessary.

I imagine it would be because they have cancelled their DD...

Stuart42

maisie_cat said:

I've just checked mine and I still have a 15/11 "final" bill that does not take into account the DD made on 8/11.
I'm just checking every few days and taking screenshots if anything changes.

I'd already cancelled my DD and it was described as "Your final statement from Neon Reef in Administration".  Says I owe them £12 which corresponds with their estimated reading on 20/11.  So I'm not expecting an updated final bill

Patr100

MWT said:

Patr100 said:

brewerdave said:

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Why should the administrators phone you individually? Surely all due payments will be made via your account in due course.
By coercion  if necessary.

I imagine it would be because they have cancelled their DD...

Regardless they will eventually have an account and requirement to pay with the new provider.
Since credits are eventually being carried over, I don't see why debts cant be.
And even if they can't, why would they phone to ask "Please pay x amount etc " before sending a letter first and going through due process.

ivanleo

Patr100 said:

MWT said:

Patr100 said:

brewerdave said:

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Why should the administrators phone you individually? Surely all due payments will be made via your account in due course.
By coercion  if necessary.

I imagine it would be because they have cancelled their DD...

Since credits are eventually being carried over, I don't see why debts cant be.

The SOLR regulations require BG to fund the outstanding credit balances, so if you had £100 credit on your Neon Reef account, BG has to honour this out of its own pocket (it's a total lie to say the credit balances are transferred, there is no transfer). There is no requirement for BG to pay off the debit balances for NR customers.

MWT

Since credits are eventually being carried over, I don't see why debts cant be.

And even if they can't, why would they phone to ask "Please pay x amount etc " before sending a letter first and going through due process.

Responsibility for the credit payment does pass to the SoLR, but chasing and collecting debts owed is the province of the administrators of the failed supplier and passing that over to the SoLR is a matter for negotiation in each specific case.

For example, Octopus have agreed with the administrators of Avro to handle this for them, but that is not always the case.

ivanleo

MWT said:

Since credits are eventually being carried over, I don't see why debts cant be.

And even if they can't, why would they phone to ask "Please pay x amount etc " before sending a letter first and going through due process.

Responsibility for the credit payment does pass to the SoLR, but chasing and collecting debts owed is the province of the administrators of the failed supplier and passing that over to the SoLR is a matter for negotiation in each specific case.

For example, Octopus have agreed with the administrators of Avro to handle this for them, but that is not always the case.

The administrators of NR don't appear to have entered into any such agreement with BG, so I take it they're doing it all themselves.

brewerdave

Patr100 said:

MWT said:

Patr100 said:

brewerdave said:

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Why should the administrators phone you individually? Surely all due payments will be made via your account in due course.
By coercion  if necessary.

I imagine it would be because they have cancelled their DD...

Regardless they will eventually have an account and requirement to pay with the new provider.
Since credits are eventually being carried over, I don't see why debts cant be.
And even if they can't, why would they phone to ask "Please pay x amount etc " before sending a letter first and going through due process.

Patr100 said:

MWT said:

Patr100 said:

brewerdave said:

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Why should the administrators phone you individually? Surely all due payments will be made via your account in due course.
By coercion  if necessary.

I imagine it would be because they have cancelled their DD...

Regardless they will eventually have an account and requirement to pay with the new provider.
Since credits are eventually being carried over, I don't see why debts cant be.
And even if they can't, why would they phone to ask "Please pay x amount etc " before sending a letter first and going through due process.

Debts aren't carried over to the new account, only credits - some SOLRs have acted as agents for the administrators but this would be separate from the BG account.
Yes ,I have cancelled the DD so they will need to contact me for the monies owed - they have raised a "final" bill based on an estimated meter reading, which they have informed me ,is on the NR website.
 I was only interested in whether the administrators had already started chasing the debts !!

DiseasedBunny

brewerdave said:

Patr100 said:

MWT said:

Patr100 said:

brewerdave said:

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Why should the administrators phone you individually? Surely all due payments will be made via your account in due course.
By coercion  if necessary.

I imagine it would be because they have cancelled their DD...

Regardless they will eventually have an account and requirement to pay with the new provider.
Since credits are eventually being carried over, I don't see why debts cant be.
And even if they can't, why would they phone to ask "Please pay x amount etc " before sending a letter first and going through due process.

Patr100 said:

MWT said:

Patr100 said:

brewerdave said:

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Why should the administrators phone you individually? Surely all due payments will be made via your account in due course.
By coercion  if necessary.

I imagine it would be because they have cancelled their DD...

Regardless they will eventually have an account and requirement to pay with the new provider.
Since credits are eventually being carried over, I don't see why debts cant be.
And even if they can't, why would they phone to ask "Please pay x amount etc " before sending a letter first and going through due process.

Debts aren't carried over to the new account, only credits - some SOLRs have acted as agents for the administrators but this would be separate from the BG account.
Yes ,I have cancelled the DD so they will need to contact me for the monies owed - they have raised a "final" bill based on an estimated meter reading, which they have informed me ,is on the NR website.
 I was only interested in whether the administrators had already started chasing the debts !!

When I owed money to green, I got an email with the final bill, this is what I would expect in every case, why would any administrator ring up, where the conversation on the  call could be denied by either party?

Patr100

brewerdave said:

Patr100 said:

MWT said:

Patr100 said:

brewerdave said:

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Why should the administrators phone you individually? Surely all due payments will be made via your account in due course.
By coercion  if necessary.

I imagine it would be because they have cancelled their DD...

Regardless they will eventually have an account and requirement to pay with the new provider.
Since credits are eventually being carried over, I don't see why debts cant be.
And even if they can't, why would they phone to ask "Please pay x amount etc " before sending a letter first and going through due process.

Patr100 said:

MWT said:

Patr100 said:

brewerdave said:

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Why should the administrators phone you individually? Surely all due payments will be made via your account in due course.
By coercion  if necessary.

I imagine it would be because they have cancelled their DD...

Regardless they will eventually have an account and requirement to pay with the new provider.
Since credits are eventually being carried over, I don't see why debts cant be.
And even if they can't, why would they phone to ask "Please pay x amount etc " before sending a letter first and going through due process.

Debts aren't carried over to the new account, only credits - some SOLRs have acted as agents for the administrators but this would be separate from the BG account.
Yes ,I have cancelled the DD so they will need to contact me for the monies owed - they have raised a "final" bill based on an estimated meter reading, which they have informed me ,is on the NR website.
 I was only interested in whether the administrators had already started chasing the debts !!

Which returns to my main point. Why do you think they will pursue debt collection by phone at this early stage?