Neon Reef - any views?

MWT

BigBlueSky said:

Out of interest.  If you have a separate company for gas and electricity do you need to arrange smart meters separately ?

You would need to have the electricity smart meter installed first, and then contact your gas supplier to arrange the gas meter.

BigBlueSky

MWT said:

You would need to have the electricity smart meter installed first, and then contact your gas supplier to arrange the gas meter.

Thanks - I hadn't realised there was a specific order in which it needed to be done.

Thanks for the confirmation.

DiseasedBunny

Got my readings on the website now, so can I set up a variable dd online or do I need to ring/chat with them?

MWT

BigBlueSky said:

MWT said:

You would need to have the electricity smart meter installed first, and then contact your gas supplier to arrange the gas meter.

Thanks - I hadn't realised there was a specific order in which it needed to be done.

Thanks for the confirmation.

The gas meter is battery powered so uses a short-range to the comms hub, the comms hub needs to receive mains power from the electricity smart meter, so that is why there is a specific sequence to this.

jrio

BUFF said:

DiseasedBunny said:

Anyone else still waiting for BG to show the initial reading? I’ve entered it at least 3 times now and still both the app and account don’t show it

My initial reading is now showing & I apparently can now set up a fixed monthly DD online if I agree with their amount.
However, their suggested DD amount is more than 2.5x what I reckon it should be given my usage ...

Same here and there's no avenue on the site to challenge it.  By the time the 6 month review came up, they'd be sitting on £225 of credit.  Nice work if you can get it.  

Ah, hold on.  After I submitted a 2nd reading a few days ago, they have now recalculated the amount to roughly what it should be. If you submit a mid-month reading I imagine the DD amount should subsequently be recalculated after a couple of days.

DiseasedBunny

So when should we send our next log of meter readings?  Or do we wait for BG to ask for them?

CRISPIANNE3

DiseasedBunny said:

So when should we send our next log of meter readings?  Or do we wait for BG to ask for them?

I believe they ask for them but for the sake of good housekeeping I just enter them every so often. 

brewerdave

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Patr100

brewerdave said:

Anybody been contacted by NR administrators yet re monies owing ?
 Had a "missed" phone call this a.m from 01273 code (Brighton) but no message left - I notice that NR in admin. has a Brighton addy.

Why should the administrators phone you individually? Surely all due payments will be made via your account in due course.
By coercion  if necessary.

Stuart42

Had my final bill from NR estimated at 20/11 from a reading I gave them 22/11. It was close enough. But my NR account has now updated to show the reading I gave to BG when asked on 3/12.  This is also shown in my BG account as my opening reading.  No idea what this implies for the supply between 20/11 and 3/12, but have others seen similar?