Neon Reef - any views?

CRISPIANNE3

jrawle said:

I received an e-mail this morning with "details of my payment plan". It says they will bill me every three months and collect the amount at least 10 working days after that. That sounds susiciously like quarterly direct debit, although I asked for monthly.

When I log in, my account just shows "monthly direct debit". Does that mean variable?

If I click on to tab to make payment the following message appears *There's no need to do anything as your Variable Direct Debit payment will cover anything owed to us on your chosen payment date.* I suggest you try it and see what is says.

brewerdave

AbbieCadabra said:

NR account now has an estimated reading showing for 28th November, was previously the actual read I'd entered for 22nd November. Still no final bill yet though & currently billed to 28th October (but that bill revised recently to say Final Bill, even though it isn’t).

Are you sure its the 28th ? Mine has an estd read for 20th after I entered actual on 22nd.

[Deleted User]

AbbieCadabra said:

NR account now has an estimated reading showing for 28th November, was previously the actual read I'd entered for 22nd November. Still no final bill yet though & currently billed to 28th October (but that bill revised recently to say Final Bill, even though it isn’t).

Same as @brewerdave here. NR used an actual reading of mine on 22/11 to back-adjust to an estimated reading for 20/11 (i.e. slightly reduced), which must be the date that either NR, or the Administrator, is using as the effective date of closure or transfer. I agreed with that calculation, which leaves me with £20 to pay 'NR', as I cancelled my DD immediately after they went (16th?). End of story for NR as far as I am concerned. So just BG to finalise going forward.

brewerdave

Deleted_User said:

AbbieCadabra said:

NR account now has an estimated reading showing for 28th November, was previously the actual read I'd entered for 22nd November. Still no final bill yet though & currently billed to 28th October (but that bill revised recently to say Final Bill, even though it isn’t).

 End of story for NR as far as I am concerned. So just BG to finalise going forward.

As long as BG use the same estimate to open your account. What is currently happening with my BG account doesn't fill me with confidence as there is no sign of the reading I've given them and in fact the account status has dropped back to not yet ready for meter reading!!

AbbieCadabra

brewerdave said:

AbbieCadabra said:

NR account now has an estimated reading showing for 28th November, was previously the actual read I'd entered for 22nd November. Still no final bill yet though & currently billed to 28th October (but that bill revised recently to say Final Bill, even though it isn’t).

Are you sure its the 28th ? Mine has an estd read for 20th after I entered actual on 22nd.

Yes, definitely says the 28th Nov at the moment.  28th was my original bill cycle date.  Hoping it all gets corrected when they do actually produce a correct/valid Final bill, i'm obviously towards the end of the current billing run...

[Deleted User]

BG has apparently updated its Neon Reef Welcome/Blog page (see box rhs), although I'm not sure what the changes are...

https://www.britishgas.co.uk/solr/neon-reef.html

DiseasedBunny

Anyone else still waiting for BG to show the initial reading? I’ve entered it at least 3 times now and still both the app and account don’t show it

BUFF

Yes, me too.

Patr100

Well I'm getting this when I log into my BG account...

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HeinzVarieties

locky123 said:

Received the following BG email after setting up a fixed DD via my account on BG website 

Thank you for setting up a Direct Debit for your electricity use.

 

From now on, we’ll send you a statement twice a year – and collect £73.48 on the 1st of each month.

So do they only check usage vs payment twice a year?

Not received final bill from NR but was paying £75 DD and estimate account will be £120 in credit.

Yes, they adjust your payment twice a year to suit usage but charge you monthly.